Project Coordinator Employee Relations

J. Gordon Baker

**** ****** **., ******, ******** 80214 303-***-****

**************@*****.***

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OBJECTIVE

To leverage my extensive experience in project coordination and management to drive efficiency and innovation in a dynamic work environment, while continuously enhancing my skills and contributing to the success of the organization.

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SUMMARY OF QUALIFICATIONS

• Extensive experience in customer and employee relations, recruiting, and management.

• Proven effective leader capable of handling multiple tasks on a daily basis.

• Excellent problem-solving and conflict resolution skills.

• Dedicated, goal-oriented individual with a strong work ethic and a desire for continuous learning.

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EXPERIENCE PROFILE

Project Resource Group, Denver, CO

Project Coordinator (03/24 to Present)

• Organized and interpreted data supporting the Outside Plant Damage Team.

• Reviewed and audited client work orders to ensure accuracy and create consolidated invoices.

• Communicated effectively with costing team members and clients to resolve discrepancies.

Olgoonik, Denver, CO

Project Coordinator (05/23 to 03/24)

• Assisted project managers in overseeing a broad range of construction projects.

• Coordinated internal resources and third-party vendors to ensure timely project completion.

• Produced and maintained comprehensive project documentation and schedules. CenturyLink/Lumen, Denver, CO

Product Manager/Engagement Manager II (10/12 to 01/23)

• Developed Statements of Work and managed customer expectations and project timelines.

• Oversaw equipment orders and technician hours to ensure timely installation.

• Negotiated project scope changes and managed customer feedback upon completion.

Trizetto, Greenwood Village, CO

Customer Delivery Lead (10/11 to 10/12)

• Coordinated implementation projects within the healthcare market, ensuring timely completion.

• Supported day-to-day operations for hosted customers and documented client business requirements.

• Facilitated client technical meetings and prioritized tasks with senior Customer Delivery staff.

Level 3 Communications, Broomfield, CO

Project Manager (11/06 to 10/11)

• Managed project implementation for Wholesale Voice, Data, and IP services.

• Coordinated deliverables and interfaced with internal groups to provide status updates.

• Developed and implemented management and leadership training programs. ICG Communications, Englewood, CO

Switch Provisioning Engineer III (05/00 to 09/06)

• Managed interoffice data entry program and conducted new hire orientation.

• Developed and implemented management and leadership training programs.

• Built relationships with local and interstate vendors and conducted investigations related to billing discrepancies.

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EDUCATION

University of Northern Colorado, Greeley, CO

Bachelor of Arts, Major in Geography – Departmental Honors Aims Community College, Greeley, CO

EMT Basic, EMT Intermediate – Departmental Honors

Click Safety Online Course

OSHA 30; Card Carrying Member

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COMPUTER SKILLS

Proficient in FMS, Windows 2000 & XP Professional, Microsoft Word, Excel, Program Manager, Project Manager, SAP, CORE, PowerPoint, Access, FMS, Bluebeam, AutoCAD, Outlook, Publisher, ADP, ReportSmith, HRIS & Groupwise, Xpercom, Web Xng, Aardvark, Artis, FMS, BPMS, ONYX, QNXT

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