Human Resource A Career

Matthew Alan Haegele

Aurora, CO *****

Phone 720-***-****

Email ****@***********.***

ATTN: Human Resource Manager

Via Email

Dear Sir or Madam:

“To pursue a career in IT Administration and CyberSecurity with a company whose ideas inspire and empower their employees.” I have achieved this goal through hard work and dedication, proving to be a great asset for Customer Solutions Group over the past 13 years and Automotive Warranty Network as the VMWare System Engineer. Enclosed is a copy of my resume. As you can see, I have spent the last 10 years helping CSG update their processes and ensuring SOCII compliance within the systems I managed. My skill set includes but is not limited to: Active Directory Management, desktop creation and deployment, Scripting (PowerShell and Command Prompt), Asset Management, as well as Training for Data Security for the users and executives at CSG. I do have reference letters from colleges as well as my past employer available upon request to display the level of satisfaction I can deliver to your organization. When given the opportunity to enter this position, you will not only find your team 100% satisfied, but additional teamwork and a positive attitude added to your office atmosphere.

Sincerely,

Matthew Haegele

Matthew Alan Haegele

Aurora, CO 80017

Phone 720-***-****

Email ****@***********.***

Objective

To pursue a career in IT Administration and CyberSecurity with a company whose ideas inspire and empower their employees

Summary of

qualifications

With a strong, versatile background in the field of sales/Technology/Management with a leadership role, I am very confident my determination and hard work would be a great asset to a results- oriented company.

Professional

experience

2023 – Present Automotive Warranty Network Greenwood Village CO

IT Support (Level 3)

Ph: 720-***-**** – Chris Tryon

• VMWare vSphere Administrator of Mid-Level Enterprise environment. Deployed VMWare (Omnissa) Horizon with 300 pools and 2500 VDI and VM for 400 users. Handled upgrades, adding servers, security, maintenance as well as advanced tickets on issues. Configured software for AutoPilot, Exchange, Intune, and Entra machines. Multiple VPN, DMS, RDP, Blast.

2010-2023 Customer Solution Group Denver, CO

System Administrator

Ph: 303-***-**** – Jake Williams

• Manage and maintain a complex IT infrastructure comprising of virtual and physical workstations and servers, including a hybrid connection to MS Azure and 3rd party cloud authentication services. In house VMware data center comprised capacity of up to 200 virtual systems that I managed with end user support, updates, and security configurations. At our peak we have over 180 systems simultaneously managed with a 99.999% up time.

• Lead team during transition to Remote Working environment. This included managing a small support team, documenting all tickets, and resolving any issues.

• VoIP and SIP systems management including legacy PBX (Trixbox) and current Cloud Solutions (Twilio, FreshSales, Aircall), deployment of laptops, developing remote tools with Connectwise, Created templates for internal Sales staff with systems including SalesForce, Ricochet, and FreshSales.

• Monitor system health and proactively identify and resolve issues, minimizing downtime and optimizing productivity.

• Perform routine maintenance tasks, including system updates, patches, and hardware upgrades.

• Managed access points and created policies to secure systems at all points. This included time restrictions, password policy creation and implementation, email services, and Cpanel management.

• Created all current documentation with system management, agent deployment, FAQs, and maintenance of all systems from end user laptops to file server maintenance. This includes management access to data, end point users and IT staff. Lead training in deployment of the systems and addressed all questions from the staff.

• Collaborate with cross-functional teams to support the implementation of new systems and software applications.

• Provide technical support with documentation to end-users, addressing hardware and software issues in a timely and efficient manner. Assisted in annual review and changes in the CSG Information Security Policy

• Document system configurations, processes, and troubleshooting procedures to facilitate knowledge sharing and training