Administrative Assistant Customer Service

Tiffany Hogan

Office/Administrative Assistant

********@*****.*** • 603-***-****

• Bow, NH 03304

Organized and detail-oriented professional with a strong background in office management, customer service, and administrative operations. Adept at addressing customer inquiries, scheduling appointments, and managing communication channels to uphold professional standards. Proven ability to develop organizational systems, maintain organized records, and streamline daily operations for improved efficiency. Proactive in managing inventory, supporting service teams, and ensuring seamless workflow. Experienced in client relations, skincare consultations, and personalized service recommendations. Committed to delivering high-quality support and fostering positive customer experiences. Proficient in using Word docs, Spreadsheets, and DocuWare.

Areas of Expertise

● Office Administration & Management

● Appointment Scheduling & Coordination

● Skincare Consultation & Treatment

Planning

● Retail Sales & Product Recommendations

● Inventory & Procurement

Management

● Customer Service & Client Relations

● Bookkeeping & Financial

Transactions

● Document Preparation & Filing

Systems

● Data Entry & Record Keeping

● Correspondence Management

● Workflow & Efficiency Optimization

● Vendor & Supply Chain

Coordination

Professional Experience

Advanced Radon Mitigation and Water Treatment – Hooksett, NH Office Assistant

2022 — Present

Manage incoming calls, direct communications, and provide timely email responses. Schedule and coordinate appointments and routine service checkups across New Hampshire. Draft, review, and distribute correspondence, including memos, letters, faxes, and forms. Collaborate with service technicians to facilitate smooth operations. Execute administrative tasks, including filing, typing, copying, and scanning, to support daily operations. Conduct accurate data entry to maintain up-to-date records and reports. Oversee office procedures to enhance workflow efficiency. Manage mail distribution, ensuring timely sorting and delivery of correspondence.

● Led procurement and inventory management of all equipment for installation and maintenance.

● Inspected vendor deliveries to verify completeness, addressing discrepancies to maintain seamless operations.

● Delivered exceptional customer service by responding to inquiries promptly and professionally.

● Utilized Word, DocuWare, and spreadsheets to create, update, and organize essential documents.

● Established and maintained an organized filing system to ensure easy document retrieval.

● Monitored and replenished office supplies, proactively addressing inventory needs. Innovations Salon and Spa – Merrimack, NH

Master Esthetician

2007 — 2021

Oversaw administrative functions such as filing, mail sorting, office upkeep, and bookkeeping. Demonstrated exceptional punctuality and reliability, maintaining an outstanding attendance record. Educated clients on available procedures and treatment options. Managed administrative responsibilities, including inventory tracking, client charting, and consultations. Maintained efficiency in managing high-volume schedules while meeting critical deadlines. Conducted in-depth consultations to assess client needs and schedule appropriate treatments.

● Evaluated clients' skin conditions to provide tailored recommendations for enhancing skin health and appearance.

● Designed customized, therapeutic skincare programs to address individual concerns.

● Provided expert guidance on at-home skincare routines to maximize treatment effectiveness.

● Recommended suitable skincare products to clients, driving retail sales and enhancing treatment results.

● Researched industry trends through social media and online platforms to stay updated on emerging techniques.

● Fostered strong client relationships by building trust and rapport, ensuring a positive and comfortable experience. Education & Credentials

Master of Esthetics in Esthetics/Skin Care Catherine Hinds Institute of Esthetics, Woburn, MA GED (General Educational Development)

Certifications: Laser Hair Removal Aromatherapy Physician's Choice of Arizona Chemical Skin Peel

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