Customer Service Flight Attendant

Tahanna Chellie Poindexter

**** **** ***** ****** ******** Beach, VA 23452 Phone: 757-***-**** Email: *********@******.***

An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment

Areas of Expertise

Excellent organizational skills • Time Management • Problem Solving • Microsoft Office (Word, Excel, PowerPoint, Outlook) • Verbal Communication • Written Communication • Excellent customer service skills • Ability to learn new things rapidly and adapt to new environments • First AID/CPR Experience • Enthusiastic • Ability to remain calm in high pressure situations • Managerial Experience • Recruitment Experience • Flight Attendant Experience

PROFESSIONAL EXPERIENCE

PSA/American Airlines 07/2019–Present

Flight Attendant/Check Flight Attendant

●Manage and monitor safety standards and activities to maintain a high degree of aircraft safety standards.

●Assist aircraft staff with safety checks, cabin preparation and passenger checks to ensure safety of all flights and passengers.

●Analyze and resolve safety issues during emergency situations and demanding situations.

●Provide travelers with all information regarding safety guidelines to be followed while onboard and necessary actions during emergencies

· Supervise and monitor Flight Attendants progress.

Nielsen Company 07/2018–07/2019

Membership Recruiter

●Provide superior internal and external customer service by serving as a point of contact for prospective Nielsen member households

●Responsible for setting local and regional production records for consecutively performing above the company standard requirement

●Implement processes and procedures to set and exceed customer expectations

●Responsible for recording data into the enrollment processing system for new panel member households

QVC 01/2015–03/2016

Customer Service Representative

●Manage large amounts of incoming phone calls

●Identify and assess customers’ needs to achieve satisfaction

●Build sustainable relationships and trust with customer accounts through open and interactive communication

●Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure

resolution.

Fast Auto Loan Inc 07/2013-06/2015

Branch Manager

· Responsible for the entire store operations.

· Increase profitability through customer relationship development, marketing, and employee training. · Direct, prioritize, delegate and supervise the work of all store employees.

· Determine and/or approve loan values based on a comprehensive vehicle appraisal. · Responsible for hiring and training employees.

· Analyzing data and preparing daily and monthly reports.

Contract Publishing 02/2010-12/2012

Trainer/Advertising Sales

· Responsible for training the sales representatives to sell advertising.

· Created and implemented training material/manuals for new hires.

· Exceeded all sales goals.

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