Customer Service Store Manager
Resume:
MISTIE PIESCHL
Wichita, KS *****
*************@*****.***
Professional Summary
Hardworking and detail-oriented Assistant Store Manager with 15 years of experience in customer service and retail management. Proven track record in developing customer relationships, overseeing account management, and enhancing team performance. Skilled in compliance, cash handling, data entry, Microsoft Word, Excel, and other various computer software and systems and operational efficiency. Additionally, experienced in medical assistance and hair styling, demonstrating versatility and strong communication skills across diverse industries.
Work Experience
Assistant Store Manager (ASM)
Speedy Cash-Wichita, KS
January 2025 to April 2025
• Exceptional customer experience
• Connecting with customers to cultivate lasting relationships that drive repeat business
• Develop customer relationships and complete inbound and outbound call campaigns daily to build new business maintain store profitability and brand loyalty and recognition
• Oversee account management including collection calls and recovery processes while maintaining focus on customer service to prevent loss and charge-offs
• Enter and maintain customer information with precision and integrity into POS system Invictus and Unitus software
• Upheld compliance with company policy and procedures as well as local state and federal law and regulations
• Providing support, coaching, and development to the customer service representatives in order to improve the team potential
• Monitor and maintain internal interior and exterior store appearance and cleanliness addressing basic facility needs and schedule and maintenance services
• Validating and processing payroll advance loans line of credit loans and title loans
• Verifying identities with proper documentation
• Cashing checks by proper procedure and validation validating identity bank account information that check is drawn on
• Handled large amounts of cash
• Vault Manager balancing vault records cash in and out of vault
• Daily check deposits to bank through Jaguar software Owner / Service Provider
Sunshine Cleaning-Wichita, KS
July 2019 to December 2024
• Clean residential and commercial
• Time management
• Attention to detail
• Communication skills
• Flexibility
• Customer Service of Excellence
• Meticulous and thorough work performance
Hair Stylist
Great Clips-Wichita, KS
May 2014 to June 2019
Specializing in Men, Woman and children haircuts
• 5-step Brand Excellence
• Customer service and hair consultation
• Cut and style according to customer request
• Product education for customer
• Company expected Goal % is always on or within a few %; productivity, product, new customer return and repeat customer
• Time management, Answering phones, greeting customers and checking them in and out
• Customer Satisfaction
• High volume salon with hour wait times
Registered Medical Assistant
West Wichita Family Physicians-Wichita, KS
May 2009 to May 2014
• Room patients: taking vitals; blood pressure, heart rate, 02 sat, temperature, reviewing / updating allergies and current medications.
• Assisting 2 doctors patient schedules with a minimum of 58-70 combined patients per day ; assisting 2 primary nurses and 2 support nurses
• Responsible for the nurses schedule/ patient appointments
• Accessing patients as to their chief complaint for their appointment
• Multitasking/time management
• Charting on computer using E-clinical program ( have experience with Pulse program as well )
• Imputing new patient health history, updating/ imputing established patients past surgeries/procedures
• Accessing and administer patients who require oxygen when they arrive at their appointment
• Responsible for 80% of faxing and scanning
• Assisting minor in office surgery with doctor
• Wound care cleaning and dressing either in patient room for their appointment or during and after minor surgery
• Administering injections ordered by doctor daily
• Administering immunization injection and updating records
• Administer Cryotherapy, ear lavage, suture and/or staple removal, casting patient fractures/cast removal, imputing and ordering lab/x-rays, ordering and performing EKGs, urinalysis orders and dipstick procedure daily
• Patient medicine refills
• Phone duties; taking messages off in downtime, calling patients with answer per doctor advise to their message and or patient lab results
• Patient education per doctor recommendations for at home use or direction as doctor wants them to comply
• Inventory : Ordering and stocking supplies for 6-12 rooms, medicine and immunizations used on daily basis for 4 doctors and 6 nurses, supplies to administer injections, supplies for breathing treatments, oxygen masks/tubing and office supplies for the nurses and the doctors Education
High School graduate with Diploma
Registered Medical Assistant
Wichita Technical Institute - Wichita, KS, US
December 2007 to January 2009
Skills
• Triage
• Marketing
• Store management
• Caregiving
• Supervising experience
• Experience Administering Injections
• Communication skills
• Retail sales
• Medical Scheduling
• Phlebotomy
• Laboratory Experience
• Product demos
• Hair Styling
• Vital Signs
• Organizational skills
• Team management
• Customer service
• Management
• Residential Cleaning
• Laundry
• HIPAA
• POS
• Cash register
• EMR Systems
• Medical Office Experience
• Patient Care
• Microsoft Word
• Clerical Experience
• Assistant manager experience
• Cash handling
• Time management
• Sales
• Merchandising
Certifications and Licenses
BLS Certification
First Aid Certification
Cosmetology License
CPR Certification
RMA
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