Business Systems Analyst

Jonah Bergstein

Houston, Texas 610-***-**** *****.*********@*****.*** www.linkedin.com/in/jonahbergstein Profile

Results-oriented and versatile professional with experience excelling as a Product Owner and Business Analyst, adept at bridging the gap between business needs and technical execution. Proven ability to drive product development, enhance user experience, and improve operational efficiency. Skilled in leveraging data analytics to inform decision-making and prioritize product roadmaps. Core Competencies

· Product Ownership

· Agile & Scrum Methodologies

· Stakeholder Management

· Business Analysis

· Requirements Gathering & Documentation

· Product Roadmap Development

· Process Optimization

· Team Leadership

· Data Analysis

· UX/UI Analysis

Experience

BUSINESS SYSTEMS ANALYST UNFI OCTOBER 2022 – JUNE 2024

· Revenue Growth: Increased yearly revenue by $20 million by improving the customer experience on the myUNFI website.

· Product Ownership: Served as Business Systems Analyst for customer ordering website with over $500 million in annual sales. Led continuous improvement efforts by identifying and prioritizing product defects.

· Team Leadership: Led Business Systems Analysts team to resolve complex business and technical challenges.

· Strategic Transition: Successfully oversaw the transition from an in-house development team to an outsourced, offshore team.

· Data-Driven Decisions: Leveraged FullStory and Google Analytics to support backlog prioritization and product decisions.

· UX/UI Management: Gathered and documented business requirements through collaboration with marketing, account managers, and other UNFI business units. PRODUCT ANALYST HCSS JUNE 2021 – OCTOBER 2022

· Process Optimization: Led optimization of the product roadmap and created a product strategy, resulting in a 25% increase in efficiencies.

· Client Management: Aligned heavy civil construction project management software to user needs by fostering customer relationships; managed over 350 clients.

· Cross-Functional Alignment: Eliminated product information silos by working cross- functionally with all internal departments, resulting in company alignment on product strategy.

· Documentation Improvement: Created and maintained a shared drive to improve company-wide access to all product management team documentation.

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OPERATIONS INTERN PELI PELI SOUTH AFRICAN KITCHEN MAY 2020 – AUGUST 2020

· Communication Enhancement: Streamlined company communication and organizational processes by building and designing an internal SharePoint site.

· Productivity Improvement: Increased company productivity by supporting 20 employees as IT administrator for Microsoft Office 365 for Business.

· Data Centralization: Designed and built a data analytics platform to centralize aggregated key performance indicators.

Education & Certification

MASTER OF BUSINESS ADMINISTRATION UNIVERSITY OF HOUSTON

· Concentration in Supply Chain Management and Business Analytics B.S. IN MANAGEMENT STUDIES UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE CERTIFICATE IN PARAMEDIC STUDIES PRINCE GEORGE’S COMMUNITY COLLEGE ADVANCED CERTIFIED SCRUM PRODUCT OWNER (A-CSPO)

Skills

Microsoft Office, SharePoint, PowerApps, Jira, Confluence, Gainsight PX, FullStory, Google Analytics Volunteer Activities

CAMO RESCUE

· Foster 2-4 dogs at a time with severe medical and emotional needs to prepare them for adoption. WOODLAWN FIRE DEPARTMENT

· Served as a volunteer firefighter responding to emergency calls

· Certifications: Firefighter 1, Hazardous Materials Awareness SILVER SPRING VOLUNTEER FIRE DEPARTMENT

· Served as a volunteer firefighter and EMT

· Certifications: Nationally Registered Emergency Medical Technician, Hazardous Materials Operations, Emergency Vehicle Operator

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