Customer Service Representative

BB Beverlyn BlueHarris

McDonough, GA ***** 770-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in Banking and Health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS • Service Upselling

• Issue Resolution

• Product Sales

• Database Maintenance

• Financial Transactions

• Account Management

• Banking knowledge

• Escalation Handling

• Call Documentation

• Customer Data Confidentiality

• Billing Adjustments and Refunds

WORK HISTORY MEMBER SERVICE REPRESENTATIVE 04/2022 to CURRENT TTEC Duluth, GA

Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.

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Maintained high-quality service by adhering to company policies and standards in all member interactions.

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Contributed to branch sales goals by effectively cross-selling credit union products and services.

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Processed account transactions accurately, ensuring proper documentation and timely processing.

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Assisted members with account management, including updating personal information and setting up automated payments.

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Built rapport with members by engaging in genuine conversations and demonstrating commitment to their financial wellbeing.

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Supported onboarding process for new members, explaining benefits and assisting with paperwork completion.

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• Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members. Ensured compliance with regulatory requirements during all member interactions safeguarding both organization's reputation.

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Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.

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Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.

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Handled complaints with prompt, courteous service to uphold professional reputation.

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Verified customer identification and documentation for compliant transactions.

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• Maintained and managed customer files and databases.

• Resolved customer issues through thorough dispute investigation. Exhibited high energy and professionalism when dealing with clients and staff.

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• Maintained up-to-date knowledge of product and service changes.

• Managed approximately 30-50 incoming calls, per day from customers CUSTOMER SERVICE REPRESENTATIVE 09/2021 to 04/2022 ContinuumGlobal Henderson, NC

* Managed approximately 30 incoming calls, per day from customers.' Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Streamlined call center processes for improved efficiency and reduced wait times.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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• Answered constant flow of customer calls with minimal wait times. EDUCATION Accounting Accounting

Interactive Learning Systems, Atlanta, GA

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