Supply Chain Customer Service

Charles Komoli Mbayo, MSc, BTLM

*** ******* ****, ******* ****** ******************@*****.***; Tel: +256-***-******/ +1-647-***-****

PROFILE BRIEF

A high-energy Logistics Manager with 9+ years of experience in Logistics Management, Supply Chain Management, Procurement, Warehouse Operations, Financial Management and Budgeting, Asset Management, Staff Management and Development. Ability to provide robust operational and management support to achieve KPIs for critical business decisions. A result-driven and reliable team member adept at solving problems and achieving goals to enhance operational efficiency.

CORE PROFESSIONAL SKILLS

Imports Management

Procurement Planning

Staff Supervision

Client Relationship Management

Logistics Management

Knowledge of Customs Operations

Supply Chain Management

Warehousing Operations

Microsoft Office Suite

Effective Communication Skills

Excellent Customer Service

Problem-Solving Skills

Organizational & Team Collaboration Skills

Interpersonal Skills

Supervisory Practices and Procedures

Adaptability

Time Management Skills

Negotiation Skills

PROFESSIONAL EXPERIENCE

Logistics Supervisor August 2022 to Present

Dei Biopharma Ltd

Sourced for quotations from suppliers.

Maintained contacts of suppliers or searches for catalogue to determine price and additional details concerning new items.

Facilitated effective communication with vendors, shippers resolving 90% of inquiries and issues within 48 hours.

Coordinated end-to-end customer service operations, including order processing, maintaining logistics delivery scheduling, and follow-ups, reducing delivery errors by 40%.

Provided quarterly item forecasts and estimates, resolving 70% of stock out shortfalls.

Utilized Training Development skills to create effective customer service programs, resulting in increased team performance and customer satisfaction.

Procurement Officer February 2021 to February 2022

Mota-Engil Africa, Kampala Uganda

Managed relationships with 50+ key suppliers, ensuring timely delivery of raw materials, and improving supply chain efficiency by 20%.

Adapted the most cost-effective solutions, negotiating contracts with new and existing suppliers; efforts played a vital role in saving the company $750,000 in the 3rd Quarter of 2021.

Conducted regular supplier meetings to review service quality and address issues leading to a 15% improvement in supplier retention.

Solicited and evaluated proposals for the requested commodity/service/ works for the Capacity Improvement of Kampala Northern Bypass (CIKNB) Project resulting in a 30% reduction in project delivery timelines.

Investigated and Interviewed potential suppliers to determine if they met the specified requirements.

Coordinated appropriate methods needed to distribute commodity and or service in a cost-effective manner.

Maintained timely control of orders, amendments, shipping notices and other documents to ensure accurate retention of records.

Logistics Officer May 2018 to January 2021

Abundance Logistics Ltd, Kampala Uganda

Carried out monthly review/ reconciliation of bond utilization to ensure the company operates under valid bonds at all times

Analysed all tax invoices for customs declaration purposes and approved tax worksheets provided by tax agents resulting in 70% accuracy in tax declarations.

Coordinated account budgets, ensuring all expenditures were within approved limits contributing to a 5% reduction in operational costs.

Effectively conducted new staff coaching sessions on tax regulations, new customs procedures and compliance procedures, enhancing team knowledge and performance.

Carried out a review and reconciliation of imports and exports in ASYCUDA and SAP on a monthly basis.

Operations/Procurement Officer August 2015 to March2018

Bridge International Academies, Kampala Uganda

Prepared a quarterly procurement plan and established a detailed sourcing programme that determined appropriate specifications of required items.

Established a KPI dashboard in the warehouse, analyzed data, and presented results to staff and management which improved operational efficiency by 50% and growth in revenue by $355,000.

Developed and maintained documentation for all client transactions, ensuring accuracy and compliance with audit requirements.

Oversaw staffing operations, including shift scheduling and workload distribution, to maintain high-quality customer service standards.

Enhanced customer satisfaction by leveraging Business Information to forecast trends and develop effective communication plans.

Logistics Officer March 2013 to July 2015

Concern World Wide Uganda

Implemented an effective procurement/logistics planning that resulted in a reliable and effective supply chain within the program.

Managed all contract evaluations and award processes services and goods and this resulted in a 30% compliance with Concern World Wide’s procurement procedures.

Conducted regular due diligence checks on suppliers to ensure no conflict of interest exists.

Ensured accurate master assets/inventory register was maintained and annual semi-verification of assets was conducted.

Expeditious conducted all cargo customs clearances and releases and this resulted in a 60% increase in the lead time.

EDUCATION

M.Sc. Procurement & Supply Chain Management August 2015 – April 2018

CILT International Adv. Diploma in Logistics & Transport June 2013-Present

Bachelor of Transport & Logistics Management August 2010 – May 2013

Diploma in Transport &Logistics Management September 2007-August 2009

Cert. in Business Administration July 2006- August 2007

Diploma in Customs Clearing & Forwarding Management June 1995-June 1996

PROFESSIONAL MEMBERSHIP

Professional Member Institute of Procurement Professionals of Uganda (IPPU) March 2019 – Present

Affiliate Member Chartered Institute of Logistics & Transport (CILT)-UK May 2013 – Present

VOLUNTEER EXPERIENCE

Volunteer Administrative Assistant-Sanyu Babies Home May 2010 –August 2021

Led a team of 10 volunteers in organizing fundraising campaigns, raising over $50,000 for the food bank.

Managed relationships with donors, ensuring timely communication and expressing gratitude, resulting in a 15% increase in repeat donations.

Coordinated logistics for fundraising events, leading to a 20% increase in event attendance and donations.

EXTRACURRICULAR ACTIVITIES

Financial Markets Blogger-FO Perspectives:

I currently co-run a blog focused on financial markets with articles on expansionary monetary policy impact on global markets, private equity as a source of returns, inflation vs growth conundrum, and reviews of IPOs.

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