Mental Health Administrative Director

Christina Settles

Christina Resume

Altoona, PA *6601

*********@*****.***

+1-814-***-****

Professional Summary

Results-driven Administrative Director with 15+ years of experience in nonprofit management and team leadership. Proven expertise in budgeting, strategic planning, and stakeholder engagement, successfully securing funding for program expansions. Demonstrated ability to lead diverse teams, enhance operational efficiency, and implement effective marketing campaigns. Recognized for achieving organizational goals and fostering strong community partnerships, dedicated to driving impactful initiatives in mental health and substance abuse support. Authorized to work in the US for any employer

Work Experience

Administrative Director

Hope Dropin Center-Altoona, PA

November 2023 to Present

Developed and executed strategic plans to enhance nonprofit programs and expand outreach.

• Managed budgets, financial operations, and resource allocation to maximize efficiency.

• Established partnerships with stakeholders, including donors, board members, and community leaders.

• Oversaw policy development, governance strategies, and fundraising initiatives. Multi-Team Leader

H&R Block-Duncansville, PA

January 2020 to October 2023

• Managed three tax offices, leading teams of professionals in workflow optimization and compliance.

• Developed training programs to enhance staff performance and client satisfaction.

• Led seasonal tax campaigns, achieving and surpassing company-set financial goals.

• Reviewed completed tax returns for accuracy and quality control before submission to clients or government agencies

• Collaborated with clients to gather required financial information and documentation for accurate tax return preparation

• Resolved complex client inquiries related to taxes, providing expert guidance and solutions

• Ensured compliance with all federal, state, and local tax regulations by staying up-to-date on changes and implementing necessary adjustments

Site Manager

Keith hilltop terrace-Altoona, PA

July 2015 to January 2019

Site Manager at Multi unit building was landlord to 74 units, handle all Government yearly renewal program paper work and income guidelines.collected rent,I ran in house electric bills handed to my tenants collected payments. City and government yearly inspections.

• Managed day-to-day operations of a residential property, overseeing maintenance, leasing, and tenant relations

• Performed regular inspections of the property to identify maintenance needs and coordinate repairs in a timely manner

• Created and enforced property rules and regulations to maintain a safe and harmonious living environment for residents

• Prepared monthly financial reports detailing income, expenses, rent collection, delinquencies, and vacancies

District Manager

Olan Mills-Studio-Altoona, PA

August 2009 to June 2015

<p>I was in charge of 13 studios in 4 cities. I was in charge of my sales team of 17 employees and my photographer of 9 employee. I handled payroll hours quicken books. Weekly and monthly reports to my District Manager. I was in charge of holiday events. For 2 years I held the most sold prepaid in my entire district.</p>

• Provided ongoing training and coaching to sales team members, improving their product knowledge and closing techniques

• Collaborated with marketing department to create targeted promotional campaigns that increased brand visibility and generated leads

• Led weekly district meetings to communicate goals, provide updates on performance metrics, and address any challenges or concerns

• Collaborated with the marketing team to develop targeted promotional materials and campaigns that effectively reached the district's target audience.

• Instituted quality control measures to ensure accurate product labeling, reducing customer complaints by 22%

• Drove continuous improvement initiatives through regular process reviews and employee feedback sessions

• Implemented employee recognition programs to boost morale and increase employee engagement resulting in improved productivity by 18%

Loan Officer

Your Home Mortgage-Altoona, PA

2003 to 2007

First time buyer,refinancing, FHA,VA APPRAISAL, processing of loans. Interest rates back points. Credit counseling. 10 year 20 year and 30 year mortgages.

• Analyzed financial information, credit reports, and loan applications to determine borrower eligibility

• Advised clients on various mortgage options and helped them choose the most suitable loan program for their needs

• Collaborated with underwriters, processors, and other stakeholders to gather necessary documentation and resolve any issues that arose during the loan process

• Maintained up-to-date knowledge of industry regulations, guidelines, and lending programs Education

High school or equivalent

Altoona High School

1995

Skills

• Section 8 (4 years)

• Onsite (4 years)

• Operations (9 years)

• Organizational skills

• Retail Sales (5 years)

• Phone etiquette

• Microsoft Word (10+ years)

• Property Leasing (5 years)

• training (10+ years)

• Front desk (8 years)

• Microsoft Excel

• Office experience (10+ years)

• Credit analysis (5 years)

• Customer service

• Scheduling (10+ years)

• Leadership

• Communication skills (10+ years)

• LIHTC (5 years)

• Conflict Management (10+ years)

• Inventory control (7 years)

• Calendar management

• Data entry

• Loan processing (6 years)

• Microsoft office,excel,quickbooks (9 years)

• Practice management

• Supervising experience

• Bookkeeping (5 years)

• Budgeting

• General Ledger Reconciliation (7 years)

• Human Resources

• Typing

• Merchandising (4 years)

• Accounting (5 years)

• Recruiting (10+ years)

• Cash handling (10+ years)

• Project management (5 years)

• Pricing (7 years)

• Inventory Management (4 years)

• English

• Retail management (6 years)

• Accounts Receivable (6 years)

• Financial Analysis (2 years)

• Leadership Experience (10+ years)

• Profit & loss (9 years)

• QuickBooks

• Payroll (10+ years)

• Account Management (4 years)

• Multi-line phone systems (8 years)

• Employment & labor law

• Inventory (9 years)

• Negotiation (4 years)

• Management (10+ years)

• Team Building (8 years)

• Word (10+ years)

• Accounts Payable (9 years)

• Administration Assistant (7 years)

• Bank Reconciliation (9 years)

• General Ledger Accounting (10+ years)

• Account reconciliation (7 years)

• Tax Experience (3 years)

• Schedule management

• Loan Officer Experience (6 years)

• Vendor management

• Interviewing (10+ years)

• Marketing (10+ years)

• Team Leader (5 years)

• Fair Housing Regulations

• Event Planning (5 years)

• Office Management (9 years)

• Microsoft Outlook (10+ years)

• Site Safety (4 years)

• Balance sheet reconciliation (9 years)

• Underwriting (6 years)

• Microsoft Office (9 years)

• Excel,Quickbooks,Inventory,Payroll,Caylx,Power point,Charity work,Fundraisers,Management. (10+ years)

• Yardi (8 years)

Certifications and Licenses

Driver's License

Present

Additional Information

References opon request.

Contact this candidate