Data Entry Customer Service
Resume:
Judith A. McBurnie
Mechanicsburg, Pa. 17055
******@*******.***
Summary of Qualifications
Over twenty years of extensive data entry, customer service, and clerical experience for various types of companies. My data entry experience includes working with several types of equipment, formats (alpha and numeric), and information. The last 14 years, primarily focused and developed healthcare related knowledge and computer processing skills. Worked with several types of software programs related to word processing, spreadsheets, presentations, information tracking, scheduling and purchasing. Accepts responsibility and maintain highest integrity in the workload production. Possess ability to work well with others, is highly motivated and eager to learn new skills.
Consistently maintained or exceeded departmental performance standards for workload volume and minimum error rates for entry of data
Excellent interpersonal working relationships with customers, staff and supervisors
Maintained flexibility to adapt to changing workplace/workload needs or requirements Education
Bayfield High School, Bayfield Wisconsin
Bryant & Stratton Business School, Milwaukee Wisconsin Experience
KEYSTONE Peer Review Organization
777 East Park Drive
Harrisburg, Pa. 17111
Credentialing Specialist, November 2007 to April 2021 Received and distributed peer review applications for PA Operations and HealthQuest. Reviewed, verified, and processed all applications. Developed and provided guidance and instruction to peer reviewers for completing applications to streamline the process and minimize need for re-submissions. Verified licensure for Boards Certification of physicians and non-physician reviewers through appropriate website channels and conducted reference checks. Maintained files, tickler system and credentialing database; updated data into the credentialing database in a timely manner. Extracted information from various databases and developed weekly and monthly reports to include Blank Board Certifications dates/Licensures dates/No Specialty Preferences/Tickler Report/Alphabetical List of Pending Reviewers, Board Certification and License Expiration Dates & Re-credentialing Report. Tracked and determined need and timelines for re-credentialing of peer reviewers and initiated the re- credentialing process.
Receptionist, November 2005 to November 2007
Answered and directed all calls. Received and relayed messages via telecommunications equipment; trained other clerical staff on switchboard coverage. Performed clerical support duties and provided assistance to colleagues on department and company procedures. Assisted with other departmental duties. Maintained and operated company switchboard; answered and appropriately directed all calls in a professional manner; received and relayed messages; trained other clerical staff in appropriate switchboard coverage; assisted with other departmental duties.
Maintained and purged Medicaid files for destruction
Logged and tracked medical charts for various government contracts to send to off-site storage
Performed various aspects of peer reviewer credentialing
Assisted with maintaining physician files to include updating, verifying and reporting information in the credentialing database
Produces weekly and monthly credentialing reports
Used Microsoft Office products/suite and GroupWise products for various documents and spreadsheets, maintaining inventories and ordering office supplies
Filing, mass mailings, copying, faxing and collating various information SPARC HOTLINE (Stroke Prevention Awareness), August 2004 to July 2005
Acted as the main contact for senior citizen information hotline in Pennsylvania
Assisted and directed seniors to nearest site for free health screenings
Assisted with putting together healthcare information packets for distribution at health fair events
Data Entry Clerk, April 1993 to July 2004
Responsibilities included the review and entry of medical data into the computer from worksheets in an accurate and timely manner; researched and analyzed worksheets and resolve problems relating to accuracy and quality of the worksheets.
Sorted and batched incoming mail/data (medical Charts related information)
Logged and tracked medical charts
Called hospitals for missing medical information (to include upin numbers)
Entered and updated information in the physician files
Typed denial letters and other various correspondence letters
Served as department representative on Rewards & Recognition Committee and provided input to develop new methods and potential actions that would increase staff motivation
Contributing writer for the company newsletter
Mechanicsburg Rehab System
175 Lancaster Blvd.
Mechanicsburg, Pa. 17055
Marketing Secretary/Computer Specialist, February 1993 to April 1993 Responsibilities included providing secretarial services to the Marketing Director, Marketing Coordinator and Marketing team; managed the computerized Marketing Tracking System; recorded patient data and client contact information into the Marketing Tracking system; processed purchase requisitions; routed incoming and out-going mail; maintained frequent telephone communications with field representatives; recorded patient information for Nurse Liaisons.
Operated various computer systems and provided system troubleshooting assistance
Generated reports and purchase orders
Typed letters; used computer for word processing; operated printers, copying and fax machines EDS Electronic Data Systems
225 Grandview Avenue
Camp Hill, Pa. 17011
Data Entry Operator, November 1985 to April 1992
Primary responsibilities included the entry of data for certification forms to register and generate checks for several government program accounts; telephone correspondent for various problems solving and adjudication functions; assisted in mailing account checks.
Verified and corrected the Data Entry Report for a various accounts and returned to department for corrections
Maintained very low error percentages for the department
Researched and reviewed account information using microfiche and various computer information files
Performed customer service functions
Commonwealth of PA.
Department of Education
Harrisburg, Pa. 17011
Data Entry Operator, June 1985 to November 1985
Responsibilities included data entry for school district reports, enrollments and applications data from source documents directly into the on–line system; verified and corrected data entry.
Contact this candidate