Front Desk Customer Service
Resume:
SARUDZAI JACQUELINE MUNYAYI
CHISIPTE
HARARE
ZIMBABWE
OBJECTIVE
To contribute to a dynamic organization by utilizing my skills and gain new experience and helping enhance productivity and customer satisfaction.
Skills
Customer service
Time Management
Attention to detail
Multi-tasking
Easy to adapt
Communication
Teamwork
Computer literacy
Education
Alison e-learning, Ireland - Diploma in Financial Management 29 MAR 2023
for Managers - Pass
Alison e-learning, Ireland – Diploma in Financial Accounting – Pass 29 MAR 2023
Alison e-learning, Ireland - Sage 50 Payroll for Beginners - Pass 02 AUG 2022
Alison e-learning, Ireland – Diploma in Human Resources (HR) – Pass 22 NOV 2022
Alison e-learning, Ireland - Diploma in Business Administration – Pass 16 NOV 2022
Alison e-learning, Ireland – Diploma in Hospitality and Tourism 15 JUN 2022
Management - Pass
Alison e-learning, Ireland - Diploma in CPR, AED and First Aid – Pass 09 JUN 2022
Alison e-learning, Ireland - Diploma in Workplace Safety and Health – Pass 29 MAY 2022
Alison e-learning, Ireland – Diploma in Hospitality Management Including 24 MAY 2022
English Language Studies - Pass
Sutherland Computers, Harare, Zim - ICDL – Pass 2004
Ranche House College, Harare, Zimbabwe - Receptionist Course – Pass 2003
Victoria High school, Masvingo, Zimbabwe – O’level 2003
Achievements & Awards
Food Handler's Certificate - Deluxe Chemicals, Harare, Zimbabwe 18 Feb 2017
EXPERIENCE
Epitome International Leaf Tobacco, Harare, Zimbabwe
Administrator MAY 2024 – DEC 2024
DUTIES
Overseeing day-to-day office operations to ensure smooth functioning
Maintaining organized records and important documents for easy access
Managing calendars, schedule meetings, and coordinate events
Serving as the main point of contact for communication (calls, emails)
Handling invoicing, expenses and other duties assigned
Performing accurate data entry and database management including TIMB farmers database
Assisting HR tasks including payroll, recruitment, and employee benefits
Assisting financial department
Topaz Villas, Lilongwe, Malawi. MAR 2023 – Nov 2023
Housekeeping
Duties
Cleaning, preparing guest rooms and reporting any maintenance or damage issues
Maintaining cleanliness of public areas
Providing professional and efficient service to guests
Following lodge protocols and safety standards
Bamboo Boutique Hotel, Lilongwe, Malawi. JAN 2021 – FEB 2023
Housekeeping
Duties
Cleaning, preparing guest rooms and reporting any maintenance or damage issues
Maintaining cleanliness of public areas
Providing professional and efficient service to guests
Following lodge protocols and safety standards
Kaja Consultancy, Lilongwe, Malawi. SEP 2018 – Dec 2019
Administrator
Duties
Providing office support to either an individual or team
Switchboard operater
Receiving, directing visitors
Typing, emailing, courier, faxing, photocopying and filling and other duties assigned
Customer care
Resolving issues swiftly and efficiently in a friendly and Supportive manner
Maintaining front office duties in a warm and professional manner
Makuta Lodge, Kasungu, Malawi. JUL 2017 – AUG 2018
Housekeeping
Duties
Cleaning and preparing guest rooms and reporting any maintenance or damage issues
Maintaining cleanliness of public areas
Providing courteous and efficient service to guests by responding promptly to requests, respecting privacy, and adhering to “Do Not Disturb” signs
Following lodge protocols and safety standards by adhering to cleaning checklists, health regulations, and maintaining clear communication with other departments like maintenance and front desk
Spar t/a Yellowcob Investment, Harare, Zimbabwe
Assistant Supervisor JUL 2016 - JUN 2017
DUTIES
Maintained positive relationships with customers to enhance loyalty and retention
Resolved customer complaints and process issues with proactive problem-solving skills
Covered extra shifts and maintained flexible schedule to achieve store goals, educated customers on product and service offerings
Engaged in special offers and promotions to increase sales
Improved customer retention by delivering tailored and genuine service
Listened to customer needs and preferences to provide targeted advice
Increased sales opportunities, received, inspected
Recorded meat upon delivery
Ensured meat quality and safety standards are adhered to, wrapped, weighed and price labelled of meat
Prepared and generically merchandising meat in display counters in an attractive and eye catching manners
Monthly stocktake
Clefex Investment P/L, Harare, Zimbabwe
Accounts Officer FEB 2016 - JUN 2016
DUTIES
Maintained financial records
Managed accounts payable and receivable
Checked invoices
Contacted clients about transactions and invoices
Managed queries related to accounts and other duties assigned
Myramar Farming P/L t/a Cottzim, Harare, Zimbabwe
Accounts Officer NOV 2010 - DEC 2015
DUTIES
Reconciled the money that comes in and out of the company account
Made sure that customer and supplier accounts are accurate
Reconciled monthly A/P Invoices and bank statements
Tax returns
Credit collection
Monthly A/R Statements
Recorded money due to receivable
Follow-up phone calls on past due invoices
Reviewed documents for accuracy
Analysed Petty Cash
Made petty cash reports
Reconciled receipts and money issued
Report any discrepancies and anomalies
Monthly Agricultural Marketing Authority (AMA) returns
Weekly Reserve Bank of Zimbabwe (RBZ) returns
Cotton Ginners Assosiation (CGA) returns
Filed and kept records methodically
Other duties
Oversaw and maintained current inventory
Developed and maintained relationships with wholesalers and suppliers
Negotiated contracts with wholesalers and suppliers
Assessed financial risks of purchases
Performed other related duties as assigned
Managed farmer inputs and output database
Tanco Mining Company, Harare, Zimbabwe
Front Desk Officer NOV 2006 - OCT 2010
DUTIES
Served visitors by greeting, welcoming, and directing them appropriately
Informed company personnel upon visitors' arrival
Maintained security and telecommunications system
Assisted visitors by maintaining up-to-date employee and department directories
Maintained security by following procedures, monitoring logbook, and issuing visitor badges
Switchboard operator
Maintained a safe and clean reception area by adhering to procedures, rules, and regulations
Supported team continuity by documenting and communicating actions, irregularities, and ongoing needs
Contributed to the team’s success by completing related tasks as needed
Sontine Travel and Tours, Harare, Zimbabwe
Front Desk Representative FEB 2004 - OCT 2006
DUTIES
Greeted, welcoming guests as they come and go
Managed queries and address complaints
Scheduled meetings, interviews, and appointments
Received phone calls and redirect them to the appropriate line
Received emails and pass them on to the receivers
REFERENCE
Ms Ivy Marimbe – Former General Manager
Bamboo Boutique Hotel
Lilongwe, Malawi
**********@*****.***
Mrs N Zizhou Ngomashi – Former HR Officer Mr P Magawa - General Manager
Myramar Farming P/L t/a Cottzim Spar Zimbabwe t/a Yellowcob Investment
+263********* or +447********* +263*********
*********@*****.*** *******@*****.***
Sarudzai Jacqueline Munyayi
*************@*****.***
Female
Class 4 driver’s licence
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