Customer Service Project Management

Jessica Yelle

*** *** ******, ********* *****, Wi 53085 W: 920-***-**** *****************@*****.*** https://www. linkedin.com/in/jessica-yelle-21a492102 Summary

Highly dedicated professional with over 16+ years of extensive experience in a variety of skills in many different areas. I work well in high-pressure settings with minimal supervision/self- starter. I am well organized and multitask while maintaining a high level of professionalism and attention to detail. I graduated in July of 2022 with my Bachelors in Science of Business Administration in Data Analytics with a minor in Project Management through CTU. I’m a dedicated and focused individual who excels at prioritizing and completing multiple tasks simultaneously and following through to achieve project goals.

Skills & Abilities

Detail oriented

Team player

Hardworking & self-motivated

Good Customer Service skills

Strong Analytical problem solving

Advanced skills in JD Edward’s, Oracle, Showcase Query

Advanced skills in SAP/CRM & Visier Analytics & HMM and more

Experience with AutoCAD, Microsoft Pro Visio

Advanced skills in Adobe FrameMaker, Illustrator, Design

Expert skills in Microsoft Office, PowerPoint, Power BI, Google Suite

Advanced Microsoft Excel skills

Advance skills in OneNote & Microsoft Project Online

Advanced skills in Bookkeeping (QuickBooks & Turbo Tax Programs)

Advanced skills in Boardvantage, Crystal Reporting & EPM/BPC financial tools

Expert skills in Microsoft Teams/Skype audio conferencing tools Work Experience

Full-time Parenting February 2025 – PRESENT

• Taking a career break to focus on family, sick relatives and certificate courses. Planning Specialist, Operations The Vollrath Co., LLC.

July 2024 – February 2025

My responsibilities included, but are not limited to:

•Execute planning report based on direction from Material Planner

•Assist in expediting and de-expediting work orders and purchase orders

•Release work orders and purchase orders to preferred/approved suppliers

•Collaborate with purchasing in the evaluation of current/approved suppliers

•Maintain positive communications with internal/external “customers” for raw materials, finished goods, supplies, and services (Customer Service, Suppliers, Inter-plant, operations, etc.)

•Manage inbound and outbound shipments with suppliers and the internal traffic department

•Assure proper approval, accounting, and processing controls are maintained

•Review and close work orders

•Inventory and interplant receiving

•Manage material issues to work order

•Inventory counting

•Prepare metric data and daily information reports

•Prepare shop packets

•Involvement in continual improvement efforts

•Various administrative duties and JD Edwards/supporting system transaction processing

•Other job task as assigned

Skills: Business Planning · Process Improvement · Systems Planning · JD Edwards · Manufacturing · Adobe Acrobat ·Analytical Skills · Customer Relationship Management (CRM)· Financial Analysis · Time Management · Project Management · Microsoft Excel Technical Publications Specialist, Inside Sales BW Papersystems

November 2022 – March 2024

My responsibilities included, but are not limited to:

• As a Technical Publications Specialist, you will be responsible for researching and interacting with engineers, subject matter experts (SMEs) and product management to gather information to create and/or update product and solutions content.

• Regular use with Adobe FrameMaker and Auto-CAD software.

• Advanced experience in all Microsoft Office programs and experienced in technical troubleshooting.

Skills: Adobe Illustrator · Editing · Process Improvement · Technical Writing · Adobe InDesign · Manufacturing · Adobe Acrobat · Instructional Manuals · FrameMaker · Research and Development

(R&D) · Adobe Premiere Pro · Procedural Documentation · Procedure Manuals · Project Management

· Microsoft Excel

SR. ADMINISTRATIVE ASSISTANT, POWER GROUP ACCTG. & HR KOHLER CO.

AUGUST 2020-OCTOBER 2022

My responsibilities included, but are not limited to:

• Managing upper Executives (VP’s and Presidents) with calendars/booking meetings.

• Booking flights, hotels, and transportation for Kohler Company employees/executives and guests.

• In charge of submitting/gathering all monthly financials for the maroon book for Power Group.

• In charge of monthly PG Group Admin financial entries in SAP.

• In charge of expense reports for Executives & Manager.

• In charge of gathering/reporting monthly financial executive summaries from Power Group businesses.

• In charge of scheduling interviews with new candidates and escorts.

• Uploading reports/publishing financial books to Boardvantage financial system monthly.

• Onboarding associate responsibilities (EX: Requesting systems, phones, do tours, Welcome gift, etc).

• In charge of coordinating dept. events (ex: Large events, Holidays, potlucks, Team building activities).

• Main contact for ordering lunches for lunch meetings.

• Assist in shipping mail out as needed for Executives.

• Taking on any special projects Acctg. or HR would need assistance with. (EX. HR analysis, HMM requests, Caliper requests, Visier HR reports, etc.).

• Advanced experience in all Microsoft Office programs and experienced in technical troubleshooting.

Skills: Travel Management · Financial Reporting · Data Analysis · Human Resources (HR) Adobe Acrobat · Administrative Assistance · Project Management CONFIDENTIAL ASSISTANT, NPD ENGINEERING & PROGRAM MGMT. KOHLER CO.

JANUARY 2016-AUGUST 2020

My responsibilities included, but were not limited to:

• Managing conference room calendars/booking conference rooms for meetings.

• Conference room upkeep & any maintenance.

• Booking flights, hotels, and transportation for Kohler Company employees and guests.

• In charge of submitting Business Release for Shipment (new/updated product).

• In charge of updating Engineering Man Hours for NPD.

• In charge of expense reports.

• In charge of ordering products for all testing, NPD projects, benchmarking.

• In charge of ordering all office supplies for the NPD Engineering Department.

• Advanced experience in all Microsoft Office programs and experienced in technical troubleshooting.

• On-boarding associate responsibilities (EX: Requesting systems, phones, do tours, Welcome gift, etc.)

• In charge of coordinating dept. events (ex: Holidays, potlucks, Team building activities).

• Main contact for ordering lunches for lunch meetings.

• Main contact for any building maintenance when needed.

• Assist in shipping outgoing packages as well as mail distribution to NPD Engineering dept.

• Main contact for campus-wide transportation.

• Taking on any project an employee would need assistance on (EX. Order tracking, RSVP tracking for Kohler events, Interior projects, K&B projects, etc.)

Skills: Data Analysis · Adobe Acrobat · FrameMaker · Administrative Assistance SAP Materials Management (SAP MM) Windchill Updates

PROJECT COORDINATOR, PROPRIETARY & CONTRACT DIVISONS BEMIS MFG. COMPANY

APRIL 2013-JANUARY 2016

• As a Project Coordinator I am responsible for scheduling and facilitating meetings for assigned accounts that I help manage for support.

• I ensure that sales managers, schedulers, engineers and quality managers remain focused and remain on track with their action items with a project tracking system.

• I also type up meeting minutes and action items during each meeting.

• I am also in charge of updating systems for any product changes needed per team approval and customer agreement.

• I also help prepare Power point presentations or excel spreadsheets, product system updates for business development for the managers when asked or needed, along with shipping samples to customers, taking customer phone calls regarding any issues with the product, schedule conference calls/GoToMeetings.

Skills: Editing · Quality Management · Data Analysis · Customer Service · Adobe Acrobat · FrameMaker · Research and Development (R&D) Product Testing · Project Planning · Procedural Documentation · Procedure Manuals · Project Management · Microsoft Excel · Packaging Design OPERATOR/MATERIAL HANDLER BEMIS MFG. COMPANY

OCTOBER 2011-APRIL 2013

• Inspected and assembled products on time and made sure that they were excellent quality.

• As a Material Handler I made sure that operators had all supplies for work orders and finished products on the lines were picked up promptly.

• I also loaded/unloaded semi-trailers of products or supplies, made sure to scan all inventory/ finished product, regular cycle counts on inventory to ensure systems were up to date in SAP/BOM. QUALITY INSPECTOR/BACK-UP OPERATOR POLYFAB CORPORATION

OCTOBER 2005-OCTOBER 2011

• Ensure that products were produced on time and of excellent quality.

• Set and monitored product standards, examining samples of raw products and processing tests to ensure the quality of all finished plastic products.

• Every 2 hours we went to production lines to put a sample to be evaluated on the CMM machine. MEDICAL ASSISTANT/CNA COMFORT KEEPERS

OCTOBER 2005-MARCH 2006

• Assisted patients with daily functions completed all daily living tasks to enhance the quality of life of elderly patients.

• Recorded patient’s medical history, vital statistics, and test results in medical records.

• Administered medications to the patients and documented. MED. TECH/CNA MEADOW VIEW MANOR NURSING HOME

NOVEMBER 2000-OCTOBER 2005

• Provide excellent quality nursing care in accordance with resident care policies and procedures.

• Helped residents with bathing, dressing, feeding and ROM exercises with patients.

• Recorded patient’s medical history daily which included vital statistics and test results in their personal medical records.

• I Administered medications and documented them for each patient. Education

BSBA IN DATA ANALYTICS JULY 2022 COLORADO TECHNICAL UNIVERSITY

• Major: Bachelor of Science in Business Administrative in Data Analytics

• Minor: Project Management

Skills: Data Analytics · Project Management · Microsoft Excel Advanced · Business Process Improvement · Reporting & Analysis

TECHNICAL CERTIFICATES OCTOBER 2000 LAKESHORE TECHNICAL COLLEGE

• Medical Assistant

• Certified Nursing Assistant

Skills: Nursing · Certified Nursing Assistant (CNA) Medical Assistant · Medical Terminology

· Medication Assistant · Wound Care · IV Assistance · Physical Therapy HIGH SCHOOL DIPLOMA JUNE 1998 SHEBOYGAN SOUTH HIGH SCHOOL

• General Studies

REFERENCES

• Joel Smith (past manager) – 920-***-****

• Lisa Verhaulst (co-worker) – 920- 946-2541

• Sabrina Reif - 920-***-****

Contact this candidate