Abu Dhabi Data Entry

CURRICULUM VATE

KASHIF ALI MUHAMMAD ALI

KARACHI, PAKISTAN

MOBILE: 009***********

E-MAIL : ******.************@*****.***

OBJECTIVE

“Seeking a challenging position in a dynamic environment and ambition to progress further with the organization, where my education and background in the field of HR, Administrative Support Services and Finance will contribute towards the growth and achievement of organizational goals for long term success” STRENGTHS

Demonstrated capability of producing high quality work under pressure situations.

Good organizational and communication skills with pleasant personality.

A team player, recognized as committed to work and a solution provider.

Strong analytical and problem solving skills.

COMPUTER APPLICATION KNOWLEDGE

Possessing a very good aptitude for computer softwares and applications with proven profeciency in use of following:

Operating System;-

MS Windows 98/2000/Xp/7.

Applications:-

Ms Word, Excel, Power Point, Access, Front Page, Outlook.

Miscellaneous;-

Using Antivirus, Updating definition files, Adope photoshop etc.

Network;-

Basics of Local Area Network, Using Network resources.

Hardware;-

Basic Assembly/Troubleshooting & Installation of applications. ACADEMIC QUALIFICATIONS

• High School Diploma - Completed

• NIOS & GED - FROM Aptech Educations Abu Dhabi (2006 to 2009) PROFESSIONAL EXPERIENCE INSIDE

UNITED ARAB EMIRATES (UAE) AND PAKISTAN

Firm: Abu Dhabi Judiciary Dept - Abu Dhabi, UAE

Position: Admin Assistant

Time Period: Sept 2007 to Sept 2008

• Data entry & scanning of files.

• Handling all administration work.

• Documents control.

• Arranging files according to the guidance given by the manager

Firm: Star Gates Co - Abu Dhabi, UAE

Position: Driver/Site In-Charge

Time Period: Oct 2008 to April 2009

• Making daily/monthly reports.

• Labour related issues such as there comforts and medical problems.

• Deporting labours.

• Salary payments and records.

• Supplying labours.

• Time-keeping.

• Maintainance reports.

• Dealing with Airport Authorities for labour’s Entry Permits.

• Car maintainance and Fines payments.

• Car registrations.

• Claims Data entry & entering E-claims.

• Handling day to day office routine work and reporting to Admin Manager

• Following -up with internal and external parties with regards to claims, disputes etc.

Firm: UNITED INTERNATIONAL GROUP (UIG) - Abu Dhabi, UAE Position: P.R.O (Public relation officer)

Time Period: Jun 2010 – 2013

• Dealing with Immigration related issues.

• Dealing with police stations and Central Prisons.

• Dealing with Traffic Departments.

• Dealing with Car maintainance.

• Dealing with Central Post Office.

• Dealing with Airport Authorities.

• Dealing with Insurance companies.

• Asistant to P.R MANAGER & Finnance Department.

• Cheque Collections.

• Looking-After labour related issues & there complaints.

Firm: Al Yaseah Oil & Gas - Abu Dhabi, UAE

Position: P.R. Manager (Public relation manager) & P.A to CEO Time Period: Jun 2013 – 2018

HANDLING 30+ COMPANIES UNDER THE SAME MANAGMENT

PUBLIC RELATION MANAGER JOB RESPONSIBILITIES

• Dealing with all legal issues

• Dealing with all government related works

• Plan, implement and manage public relations programs

• Help in designing and reviewing a variety of promotional and marketing materials

• Develop and implement PR policies and procedures

• Determine KPIs for PR department

• Build long-term relationships with all relevant stakeholders, such as local government, media people, politicians, etc.

• Recruit, hire, onboard and train new members of the public relations team

• Produce content for various speeches, events, hearings...

• Managing the organization’s public relations (PR) team and overseeing all their activities

• Developing and implementing publicity strategies for the company’s products and services

• Organizing promotional events such as press tours and conferences

• Representing the organization at press conferences, interviews, etc. PERSONAL EXECUTIVE ASSISTANT JOB RESPONSIBILITIES

• Screening telephone calls, taking messages and responding to queries.

• Arranging domestic and international flights, transportation, and accommodation for C-level executives.

• Managing C-level executives' personal and business diaries.

• Coordinating meetings, conference calls, and interviews.

• Preparing for board meetings, which includes drafting agendas, gathering and printing all necessary documents, and organizing refreshments.

• Organizing fund-raisers, staff appreciation functions, and other company events.

• Forwarding or replying to emails and correspondence addressed to C- level executives.

• Compiling and submitting expense reports to C-level executives.

• Performing personal errands for C-level executives as require

• Getting Customers Reviews and Feedbacks upon Services.

• Providing roadside assistance via Calls/Chats to the customers

• Attended Arabic, English, Philippines, Urdu, Hindi, Pashto, Punjabi, Balochi and Persian customers.

• Translations from Arabic to English for internal office tasks such as System updates or Verifying Arabic documentations

Firm: TAKAFUL IGI INSURANCE (KARACHI – PAKISTAN)

Position: MARKETING AND SALES (COMMISION BASED)

Time Period: AUG 2020 – DEC 2020

• Find Source to get potential Customers.

• Approach potential Customers via Phone-Calls.

• Approach potential Customers in person.

• Spreading/Promoting Product/Service via Social Media.

• Spreading/Promoting Product/Service via P2P.

Firm: AXACT (KARACHI – PAKISTAN)

Position: MARKETING AND SALES (COMMISION BASED)

Time Period: JAN 2021 – MARCH 2021

• Approach potential Customers via Phone-

• Approach potential Customers via Chat & Emails.

• Spreading/Promoting Product/Service via Social Media.

• Hitting Monthly Target.

• Translation from English to Arabic

Firm: TALK AGENT (LAHORE – PAKISTAN)

Position: Customer Services Specialist

Time Period: APRIL 2021 – JULY 2021

• Providing Customer Service over Calls

• Providing Customer Service over Chat & Email.

• Translation from English to Arabic Getting feedbacks from customers.

• Following Up with customers

• Convincing customers that they need to purchase our product and services.

Firm: IBEX SWVL MIDDLE EAST ARABIC (KARACHI – PAKISTAN) Position: SENIOR CUSTOMER SERVICE EXECUTIVE

Time Period: MAY 2022 – SEP 2022

• Providing customer Service via Calls for SWVL Pakistan's customers.

• Contacting SWVL Pakistan's Customers for registrations and Administrational Queries.

• Completing targeted tickets.

• Approaching swvl pakistan customers.

• Hitting calling targets.

• Re-checking tickets to make sure nothing

• Providing customer services for swvl pk...

• Contacting swvl pk for admiñistrational

• Providing customer service for all Swvl Customers including; Middle East, U.K, PK, Canada & Australia.

• Completing Monthly targets.

• Approaching Customers via; Direct, Emails, WhatsApp & Similar Social Media Platforms.

• Getting Reviews & Feedbacks from Customers & making sure they have rated us on PlayStore/AppStore.

• Providing Captain-Help, Captain Support or Roadside Assistance for both Customers as well for Captains/Drivers.

• Getting involved with the Team, Encouraging & Provoking them to achieve given targets.

• Implementing Quality Assurance or Re-Checking all the Team's Ticket for any corrections or mistakes.

Firm: EZHIRE Karachi (KSA/UAE)

Position: Arabic

Time Period: NOV 2022 – APRIL 2023

• Approaching Leads via Calls.

• Approaching Leads via Chats.

• Approaching Leads via Emails.

• Providing Customer Service & answering Queries via Calls/Chats.

• Attending on floor UAE, KSA, KW & Qatari while including Pakistani Customers all together.

• Multi-Tasking at once: Chats/Calls system Updates.

• Creating & Completing Leads.

• Creating, Ending & Extending Bookings.

• Translations from Arabic to English for internal office tasks such as System updates or Verifying Arabic documentations.

• Hitting/Completing targets.

• Promoting/Sharing Product or Offers to potential or old customers via Calls, Chats & Emails.

• Getting Customers Reviews and Feedbacks upon Services.

• Providing roadside assistance via Calls/Chats to the customers. Attended Arabic, English, Filipino, Urdu, Hindi, Pashto, Punjabi, Balochi and Persian customers.

Firm: Research Publication (KARACHI – PAKISTAN)

Position: Senior Publication Manager

Time Period: MAY 2023 – JAN 2024

• Overseeing the planning and execution of publication strategies and timelines.

• Managing a team of publication professionals, including editors, writers

& publishers.

• Collaborating with internal and external stakeholders to ensure alignment and communication on publication goals and objectives.

• Ensuring compliance with industry regulations and best practices in publication management.

• Leading the development and implementation of processes to improve publication efficiency and effectiveness.

• Monitoring publication budgets and resource allocation.

• Contributing to the development of publication strategies and tactics to support organizational goals.

• Getting involved with the on-ground team, to motivate and help complete monthly targets.

• Getting involved in customer satisfaction & monitoring customer relations to make sure of possibilities for Up-Sales.

• Getting involved or dealing with customers directly in critical cases

PERSONAL DETAILS

Marital status: Married

Place of Birth: Karachi

Visa Status: Employment Visa

Nationality: Pakistani

Date of Birth: April,20,1988

Driving License: (10)years Light Vehicle (UNITED ARAB EMIRATES)

Languages: English, Arabic, Urdu Hindi, Punjabi & Balochi, Pashtu, Persian.

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