Customer Service Coordinator
Resume:
Gary Dixon
Snellville, Georgia
***********@*****.***
SUMMARY
Accomplished and innovative Customer Service Coordinator with over 3 years of experience and a proven track record of training employees and assisting customers. Improve employee performance and drive measurable operational results while providing exceptional customer service to the internal and external customer. Excels in ambiguous circumstances with minimal direction and resources. Strong ability to gather and compile the best practices throughout the organization. Demonstrated superior customer service and organizational skills coupled with the ability to acclimate to and thrive in dynamic, fast-paced environments. Well versed in most aspects of Customer Service with demonstrated expertise in the following:
Training and Development
Communication
Conflict Resolution
Client Relations
Teamwork
Problem Solving
PROFESSIONAL EXPERIENCE
Amazon, Atlanta, GA 12/2023 – Present
An American multinational technology company, engaged in ecommerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
Delivery Driver
Safely load and deliver packages weighing between 70 and 300 pounds with the assistance of a team lift.
Interact with customers and the public in a professional and positive manner.
Andretti Indoor Karting & Games, Buford, GA 12/2023 – Present
Indoor fun center featuring go karts, racing simulators, VR games, laser tag, bowling & dining.
Track Marshal Supervisor
Greet visitors in a friendly and positive manner as I welcome them.
In a friendly and confident manner to guests, I project and articulate racing requirements and safety guidelines.
Provide a safe racing experience for every participating guest.
Make sure karts are running and operating properly.
Ace Parking, Atlanta GA 01/2022 – 10/2022
Every conceivable type of parking application is managed by Ace including Retail, Office, Mixed-Use Projects, Valet and Hotels while providing a full range of parking services.
Valet
Interacted with and greeted the guest when they arrived at the property while providing extraordinary guest service.
Parked, retrieved, and took care of our guests’ personal vehicles.
Issued and collected claim tickets for our guests’ vehicles.
Managed the parking areas and ensured efficient traffic flow through the location.
Burlington, Snellville Georgia 01/2022 – 10/2022
A division of Burlington Coat Factory, it is an American national off-price department store retailer with over 1,000 stores in 40 states including Puerto Rico.
Store Lead/Supervisor
Kept track of all movement of money that goes in and out of the store.
Ensured a consistently positive associate and customer experience as the visible leader on the sales floor.
Utilized the MOD sales Driving Priorities to provide coaching, recognition, and task follow up I circulated throughout the store while engaging in customer and associate interaction.
Role model for exemplary customer service behaviors.
With a high level of professionalism, I provided a great customer service experience to all associates and customers.
Promoted open communication, engaged associates, provided recognition and coaching.
Established priorities with each associate daily in order to ensure we are all on the same page.
Observed and provided feedback to Customer Service Lead on line management, speed of checkout and friendliness.
1st Time Around, LLC, Loganville Georgia 08/2016-01/2022
A Property Preservation company that has been preserving homes for over 6 years in 2 states and growing.
Customer Service Coordinator
Experience in Customer Service policies and procedures including the scheduling of in-house Maintenance Technicians.
Assist in the managing of the customer complaint process which includes documenting, reviewing, resolving, and follow-up.
Manage work orders by ensuring reporting, tracking, and follow-up are complete.
Demonstrate innovation, good judgment, and problem solving skills when making decisions.
Calm and diffuse customers to assure them that their concerns will be addressed.
Ensure workflow efficiencies, customer service and sales excellence, and quality assurance.
Strong interpersonal skills used to provide coaching and feedback to trainees during the training process.
Maintain spreadsheets to track work orders and inventory.
Assist in the training of new and current employees on procedures, databases and software.
EDUCATION
High School Diploma (December 2019)
Archer High School, Lawrenceville Georgia
SKILLS
Microsoft Excel, Word, PowerPoint, OneNote, Outlook, Internet, AS400, Fax Server, Email, Printer, Microsoft Windows XP, Windows Vista, Windows 7, 8 and 10, Public Speaking, Data Entry, Customer Service/Relations, Coaching, Sales, Billing, Analytical, Evaluate & Facilitate Training Programs, Quality Assurance, Problem Solving, Written and Oral Communication, Organizational, Time Management, Conflict Resolution, Conflict Management
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