Customer Service Call Center

CHRISTINA A ARNOLD

**** ***** **, ********* ** **471 · 832-***-****

*********.******@****.***

Searching to obtain a position for a company that Is growth-oriented, that will take advantage of my skills and allow me to acquire new abilities. Searching for an opportunity to use my techniques and knowledge for your company needs in a professional manor. I utilize my techniques to meet quotas and customer service skills to conclude my work. Meeting deadlines and maintaining excellent work ethic. Team oriented, punctual, and accurate in my work.

EXPERIENCE

FROM MARCH 2021 – TO JULY 2021

CUSTOMER SERVICE, ADASTAFF

CUSTOMER SERVICE FOR INBOUND CALLS FOR AT&T, TECHNICAL SUPPORT, PLACING ORDERS, SYSTEM SUPPORT, PROBLEM SOLVING, RESOLVING ISSUES WITH DIFFICULT CLIENTS, BILL REVIEW, ADJUSTING CREDITS FOR PROMOTIONS AND ANY OTHER BILLING ISSUES FOR THE CLIENT, CASE MANAEMENT, FOLLOW UP CALLS FOR SURVEYS ON CUSTOMER SERVICE, VIRTUAL WORK FROM HOME BASED

FROM JANUARY 2018 – TO JANUARY 2020

OWNER, EMPIRE IMPORTS

Customer Service, Car Sales, Marketing, Purchasing Vehicles, Dealing Trades, Accounting, Administrative Assistant (Because of Pandemic-The Lot was taken over by my partner- I am No longer in this business)

FROM SEPTEMBER 2016 – TO DECEMBER 2018

SALES, PALM BEACH AUTO

Car Sales, Customer Service, Marketing: using Facebook, 5 Mile, Offer Up, Craigslist, all social media, Meeting and greeting customers for all advertised vehicle over 60 vehicles at a time. FROM APRIL 2015 – TO MARCH 2016

SR CUSTOMER RELATIONS, MENS WEARHOUSE, INC

Communicate new promotions, pricing, and policies to ensure all Customer Relation Consultants are providing accurate information to customers on a consistent basis and are upholding the highest quality standards.

Prepared call center performance reports by collecting, analyzing, summarizing data and trends Maintained and improved call center operations by monitoring system performance. Following up with management and store employees regarding customer complaints, escalations and resolutions including case management.

Partnering with key internal departments to resolve customer issues, while maintaining the optimal customer service experience.

Prepared and completed action plans, completed system audits and analyses. 2

Established solid relationships with customers and business partners by maintaining positive, professional, and effective communication.

Maintain accurate and updated customer profiles in the CRM system. Display expertise in all call center operating systems and procedures. Maintain a daily report on all ongoing procedures from our daily profit. Export daily reports such as trends for future sales. FROM JANUARY 2015 – TO APRIL 2015

SR CUSTOMER RELATIONS, MENS WEARHOUSE, INC

Call center operator taking inbound calls for Joesph A Banks. Maintain professional communication with the customers and business partners. Complete unworked cases by other employees.

Trained new employees to be on the phone and training for systems. Assist customers with all inquiries regarding their orders, back orders, ordering being placed, and items not received, or a package not received, placing new orders. Utilized Web-Sphere program, Relate, Receipt Viewer. MS Word, MS Outlook, MS Power Point FROM JANUARY 2010 – TO APRIL 2011

ASSISTANT STORE MANAGER, SCK (RADIO SHACK)

Customer Service

Achieved Monthly Goals that were set in place by the company Updated Planograms daily, weekly, and monthly

Obtained personal data daily

Responsible for all store devices including all Apple products Trained new employees for my location and other locations Time Schedules for all employees

Monthly and weekly profit reports

Ordered supplies and replenished stock when needed EDUCATION

NOVEMBER 2012

GED, WHARTON COUNTY COLLEGE

SEPTEMBER 2006

ENGLISH, TARRANT COUNTY COLLEGE

MAY 1995

LITHOGRAPHIC PRINTING & TYPESETTING, GARY JOB CORPS CENTER 3

SKILLS

• Customer Relations

• Computer Literate

• Problem Solving

• Deescalate A situation

• List one of your strengths

REFERENCES UPON REQUEST

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