Customer Service Support Analyst
Resume:
Professional summary
Management and Customer Service Professional with over 10 years of extensive expertise in leadership and operational excellence. Proficient in QuickBooks and Microsoft Office, demonstrating exceptional skills in office management and communication. Passionate about fostering innovative solutions and enhancing customer satisfaction through strategic and forward- thinking approaches.
Employment history
Scorpion MotorSportz LLC Owner/Secretary/Treasurer Savannah, GA Aug 2019 - Present
LexisNexis Reed Tech Tech Support Analyst I Alpharetta, GA Apr 2022 - Apr 2024
M. Renée King
Management & Customer Service Professional
Snellville, US, 30039
**********@*****.***
Manage all financial operations and legal documentation remotely and in-office. Prepare estimates, account payables, and monthly financial reports. Oversee sales compliance with government regulations. Facilitate client and insurance communications via calls. Coordinate HR functions and handle banking transactions. Deliver technical support for government and legal sectors, ensuring high customer satisfaction.
Facilitate seamless software updates, reducing downtime and enhancing user experience. Collaborate with teams and clients, contributing to product improvements and beta testing. Diagnose software issues on Windows systems, ensuring compatibility with LexisNexis solutions.
Develop solutions for complex challenges, enhancing support processes and service standards. Provided empathetic, solution-focused support, enhancing client relationships and trust. Mentored junior team members, fostering a culture of continuous learning and improvement. Spearhead the development of innovative support processes, setting new benchmarks for service excellence in technical assistance.
Best Western Plus Assistant General Hotel Manager Port Wentworth, GA Dec 2022
OnBrand24 Call Center Customer Service Representative/front Desk Assistant Savannah, GA
Apr 2016 - Jan 2018
Coco Loco's Receptionist Savannah, GA
Feb 2015 - Nov 2017
Intervent Logistics Customer Service Representative Savannah, GA Oct 2015 - Dec 2015
CoPart Assistant Title Clerk Savannah, GA
Jan 2014 - May 2015
Assist GM in daily operations, manage staff, enhance property performance, resolve guest issues
Improve guest satisfaction through effective service management and issue resolution Develop and implement maintenance programs to protect hotel assets and ensure quality standards
Collaborate with GM on financial controls, optimizing expenses and increasing profitability Drive improvements in guest service, employee management, and sales strategies Orchestrated cross-functional teams to streamline operations, enhancing guest satisfaction and optimising resource allocation across departments. Welcomed and guided visitors, enhancing customer satisfaction and efficiency. Conducted interviews, improving recruitment process and candidate selection. Organized meeting and training spaces to facilitate smooth operations. Handled administrative tasks, ensuring compliance with security protocols. Managed high call volumes, optimizing communication and client engagement. Streamlined customer service processes, resulting in enhanced visitor satisfaction and operational efficiency. Implemented innovative solutions to optimise communication flow. Handled high-volume calls, ensuring efficient routing to departments Supported admin tasks, enhancing document accuracy and invoicing Managed mail distribution, improving internal communication Monitored security, maintaining visitor logs and issuing passes Advised customers, documented interactions, resolved issues, ensured satisfaction. Completed medical insurance enrollments through detailed client questionnaires. Logged customer interactions to improve service response and efficiency. Promptly answered calls, reducing wait times and enhancing customer experience. Processed titles and plates efficiently, enhancing workflow Entered vehicle data accurately, supporting seamless operations Delivered excellent customer service, boosting satisfaction Managed financial transactions, ensuring accurate records Verified legal documents, finalizing sales with precision Spectraforce Technologies/ NYC Health & Hospital Conractor Medical CSR Savannah, GA
Dec 2021 - Feb 2022
Education
High School Diploma Ft. Stewart Youth Challenge Academy Hinesville, GA Jan 2003 - Jun 2003
Skills
Leadership Hospitality
Customer service Financial management
HR Sales
Technical support Problem resolution
Communication Analytical skills
Customer satisfaction Windows
Software troubleshooting Database maintenance
Accounting Billing
Operating systems Guest services
Property management Administrative support
Office management Budgeting
Payroll Bookkeeping
QuickBooks Financial reporting
Microsoft Office Training
Help desk Medical billing
JavaScript Customer engagement
Strategic planning
Languages
English (Expert)
Links
Managed inbound and outbound calls for outpatient scheduling, ensuring seamless patient coordination.
Communicated with insurance companies and medical professionals to confirm patient details. Accurately input patient data and verified medical insurance, enhancing data integrity. Executed tasks independently from home, demonstrating adaptability and attention to detail.
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