Project Manager Operations

Client Relations Operations Manager Partnership Development Project Manager

OVERVIEW

Relationship-focused professional with over 15+ years of multifaceted experience working in fast-paced environments while simultaneously creating unique solutions to complex problems. Successfully builds rapport at all levels of an organization to accomplish goals. Handles numerous projects concurrently to ensure deadlines are met. Identifies process improvements to increase productivity of daily operations. In search of a new role with an organization that values employee growth and success.

EXPERTISE

Training & Staff Development Team Building Process Improvement Change Management Revenue Generation Market Research Customer & Supplier Relations Cost Savings Problem Resolution Project Management Strategic Planning Due Dilligence Quality Assurance Financial Targets Vendor Relations Compliance Adherence Performance Management

PROFESSIONAL EXPERIENCE

Ameriprise Financial Institutions Group San Antonio, TX AUGUST 2022 – PRESENT

Financial Institution Programs Associate

Implement new process and procedures for future team training.

Manage over 50 relationships with President, Vice President, and CEOs of Financial Institution partners.

Deliver and maintain ongoing projects to internal and external partners by deadlines given.

Spearhead training to partners on enhancements to Ameriprise systems and tools.

Conducting research, participating in strategic planning and assisting in the execution of advisory services.

Participating in client meetings, due diligence visits, and other client interactions to gain exposure to key executives and senior bankers.

Saltgrass Steakhouse Landrys, Inc. San Antonio, TX AUGUST 2013 – AUGUST 2022

Senior Service Manager

Reviewed costs to maintain budget and financial targets to align with organizational goals.

Maintained staffing levels to achieve optimal performance, which resulted in sales growth of 15% in 2021 vs. 2019.

Trained, developed, and led a team of 35, focused on customer-service experience.

Managed recruitment, interviewing, and training of six new staff members.

Oversaw quality controls and safety compliance.

Texas Land and Cattle San Antonio, TX APRIL 2007 – AUGUST 2013

Front of House Manager

Ensured great quality of service by level-setting expectations with building the training staff.

Responsible for the training of all aspects to enhance customer service including servers, bartenders, and hosts.

Set and maintained pars for liquor, beer, and wine.

Crestmark Holmes San Antonio, TX DECEMBER 2006 – MAY 2007

Purchaser

Set-up templates for sub-contractors to bid on homes.

Responsible for all orders of supplies for the homes.

Supported the goals of the company by evaluating quotations received from the suppliers.

EDUCATION

Bachelor of Science: Business Management & Finance Indiana University

Joseph Keating

210-***-**** ********@*****.*** San Antonio, TX

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