Gale Duncan
Auburn, AL
Phone: 309-***-****
Email: ********@*****.***
Professional Summary
Results-driven administrative professional with over 10 years of experience supporting business operations, customer engagement, and team leadership. Skilled in managing office systems, handling accounting functions, and delivering exceptional service in retail and automotive environments. Known for a proactive attitude, strong organizational skills, and a commitment to helping teams succeed.
Professional Experience
Account Biller
Opelika Ford Opelika, AL
October 2023 April 2025
- Posted vehicle sales and processed car deals.
- Managed title paperwork and submissions.
- Handled accounts receivable and filing.
- Answered multi-line phone system and assisted with general office duties. Office Personnel
Ray Dennison Buick GMC Cadillac (formerly Velde) Pekin, IL April 2017 July 2023
- Greeted and directed customers to appropriate departments.
- Managed inbound/outbound calls using a professional phone system.
- Provided customer support and resolved inquiries.
- Trained in ERA-Ignite, AutoMate, VIN Solutions, accounts receivable/payable, and vehicle sales tracking.
Store Manager
Salvation Army Family Store & Donation Center Peoria, IL July 2015 December 2016
- Supervised daily store operations and managed a team of up to 50 employees.
- Oversaw sales, inventory, and profit/loss reporting.
- Implemented changes that increased sales by 30%. Store Manager
Luers Stride Rite Peoria, IL
March 2000 December 2010
- Managed daily operations of a childrens shoe store.
- Handled employee payroll, inventory control, and customer service. Education
Illinois Central College East Peoria, IL (2013 2015)
- Pursuing Associate Degree in Communications (Public Relations)
- GPA: 3.6 Deans List, 3 consecutive semesters
Southern Wayne Senior High School Dudley, NC
- High School Diploma
Skills
- Microsoft Office (Word, Excel, Outlook)
- Office & Records Management
- Budgeting and Accounting Functions
- Inventory and Quality Control
- Policy and Procedure Implementation
- Team Leadership & Staff Training
- Customer Service Excellence
- Multi-Line Phone System Operation
References
Dr. Ellen Campbell Professor, Auburn University 815-***-**** Nancy Grant Former Colleague, Opelika Ford 256-***-**** Brian Dennison Owner, Ray Dennison Buick GMC Cadillac 309-***-****