Data Analytics Operations Manager

Tracy Willsher

Shelton, CT Email: *************@*****.*** Phone: 203-***-****

Professional Summary

Results-driven Operations Manager with over 10 years of experience in logistics, facility operations, and process optimization. Proven expertise in streamlining workflows, improving operational efficiency, and managing vendor relationships to drive measurable improvements. Adept at leading cross-functional teams, implementing cost-saving initiatives, and ensuring regulatory compliance. Proficient in data analytics, KPI tracking, and strategic problem-solving to enhance service delivery and operational performance. Core Competencies

• Logistics & Supply Chain Management

• Process Optimization & Performance Metrics

• Vendor & Supplier Coordination

• Budget & Cost Control

• Operational Efficiency & KPI Tracking

• Issue Escalation & Resolution Management

• Cross-Functional Leadership

• Data Analytics & Reporting

Professional Experience

Facility Planner (Operations & Vendor Manager)

Jones Lang LaSalle (JLL) – Amazon Account North Haven, CT July 2021 – Present

• Oversee operational performance, ensuring seamless service delivery and adherence to safety compliance.

• Manage vendor relationships, coordinating multimillion-dollar maintenance projects with a 95% on-time completion rate.

• Analyze operational inefficiencies, implementing cost-reduction strategies that saved 12% annually.

• Serve as the primary escalation point for vendor issues, enhancing response time and customer satisfaction.

• Utilize data analytics and KPI tracking to optimize workflows and improve adherence to customers company policies by 15%.

Quality Assurance Analyst

Amazon Fulfillment Center North Haven, CT August 2020 – July 2021 • Delivered 150+ training sessions, improving overall audit scores by 20%.

• Developed process improvements that reduced ticket resolution time by 30%. • Managed high-priority operational projects, ensuring compliance and minimizing service disruptions.

Account Manager / Sales

Thyssenkrupp Wallingford, CT September 2019 – June 2020 • Processed $1.2M in client orders annually with 98% accuracy.

• Cultivated new client relationships, increasing regional sales by 10%.

• Provided expert technical support, reducing product-related inquiries by 15%. Branch Manager (Operations & Logistics)

Airgas USA LLC Stratford, CT November 2015 – September 2019

• Managed branch operations with $2.5M in annual revenue, achieving a 95% customer satisfaction rate.

• Led a team of 10+, ensuring 100% safety compliance for four consecutive years. • Optimized inventory management, increasing accuracy by 20% and improving order fulfillment efficiency.

• Strengthened customer relationships, leading to a 15% increase in repeat business.

Branch Manager (Operations & Logistics)

Marcone Supply Hartford, CT November 2013 – November 2015

• Managed regional logistics, inventory control, and customer service for a highvolume OEM parts distribution center.

• Led a team of 10+ employees, maintaining a 100% safety compliance record.

• Optimized delivery and inventory processes, reducing order fulfillment times by 20%.

• Implemented performance tracking metrics, increasing operational efficiency and reducing service delays by 15%.

• Negotiated vendor contracts, reducing procurement costs by 10% while ensuring high service standards.

• Strengthened client relationships through proactive issue resolution, increasing repeat business by 20%.

Technical Skills.

Salesforce, SAP, APM

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Data Analytics & KPI Tracking

Asana, Slack, Smartsheet

SQL (Basic Familiarity for Reporting, Analysis & operational workload planning)

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