Business Development Officer / Customer Service
Resume:
Skills
Customer Service
Account Management
Banking Operations
Documentation
Credit Assessment
Business Development
Financial Services
Risk Management
Microsoft Office
Team Management
Leadership
Problem Solving
Communication
Strategic Planning
Sales Forecasting
Data Analysis
Market Research
Project Management
Inventory Optimization
Negotiation
Financial Analysis
Customer Retention
Sales Strategy
Risk Assessment
Process Improvement
Team Collaboration
Digital Marketing
Professional summary
Manager in the financial services sector with over 9 years of expertise in optimizing risk management and elevating customer relations. Demonstrates visionary leadership and communication prowess, leveraging business development skills to implement strategic advancements that enhance client satisfaction. Committed to fostering a collaborative environment and utilizing advanced banking operations knowledge to propel organizational success.
Employment history
7-eleven Sales Associate Fort Lauderdale
Feb 2025 - Present
USA Food Mart Manager Hollywood
Mar 2023 - Feb 2025
Ispanul Jannat
4111 Stirling Rd, Davie, US, 33314
***************@*****.***
Assist customers, manage transactions, maintain stock for improved satisfaction and sales growth.
Drive sales with product knowledge, boosting revenue and customer engagement.
Streamlined inventory management processes, resulting in improved stock accuracy and reduced product shortages. Monitored sales trends to adjust merchandising strategies, leading to noticeable gains incustomer interest and sales volume.
Trained new staff on customer service protocols, ensuring consistent service quality and fostering a team-oriented environment.
Led team to enhance store operations, boosting sales and customer satisfaction.
Trained staff in customer service, resulting in positive feedback and repeat business. Resolved conflicts among team members, fostering a collaborative work environment.
Analyzed sales trends to optimize product placement and increase revenue.
Executed promotional campaigns, increasing store foot traffic and performance.
Coordinated with suppliers to negotiate better terms, achieving cost reductions that improved overall profit margins. Implemented a digital inventory management system, streamlining operations and reducing discrepancies in stock counts, reducing waste and improving efficiency.
Languages
Bengali (Expert)
English (Experienced)
Hindi (Skillful)
Hobbies
Photography, Painting,
Traveling, Reading, Interior
Designing
Lankabangla Finance Senior Officer Dhaka, Bangladesh Apr 2022 - Feb 2023
Standard Chartered Bank Business Development Officer, Band 8 Dhaka, Bangladesh
Mar 2020 - Mar 2022
• Evaluated financial trends to identify risk factors, leading to improved decision-making and fortified financial strategies.
• Implemented a new client transaction tracking system, enhancing record accuracy and supporting compliance with corporate standards.
• Coordinated training sessions for junior staff, fostering a supportive environment that boosted team performance and knowledge sharing.
• Executed thorough audits of client records, ensuring compliance and maintaining the organization's financial integrity. Streamlined loan and credit card processes, boosting client satisfaction and efficiency.
Analyzed financial data to enhance risk management strategies. Ensured compliance with regulations, promoting organizational trust.
Conducted detailed financial analyses, leading to better decision-making.
Improved profitability through strategic financial insights. Fostered teamwork across departments to ensure regulatory compliance, strengthening organizational integrity and stakeholder trust.
Maintained accurate financial records and documentation, supporting transparency and facilitating audits without discrepancies.
Committed to continuous learning and professional
development, enhancing my contributions to team success and client engagement.
Optimized loan approval workflows, resulting in reduced processing times and heightened client satisfaction. Evaluated market trends to refine financial products, driving substantial growth in customer acquisition.
Partnered with compliance teams to implement new regulations, ensuring adherence and bolstering stakeholder trust. The City Bank Ltd Officer Dhaka, Bangladesh
Jul 2016 - Feb 2020
• Manage accounts, enhance client trust, and improve satisfaction with tailored financial solutions.
• Implement client feedback systems, fostering continuous improvement and service alignment.
• Coordinate cross-department initiatives to streamline processes, boosting efficiency and goal alignment.
• Developed strategic client acquisition plans, leading to substantial improvements in market share and revenue growth.
• Customer Services - Account opening: Priority Banking, Premium Banking, FDR, Deposit.
• Documentation of Preparing files, collect per client information and check documents for Accounts, Credit Cards, Loans, Govt. bonds.
• Maintain a good Customer Relations with potential and existing customers to increase branch deposit & advance.
• Targeted Performance - To achieve Individual and Team Business target.
• Managed diverse accounts, enhancing customer satisfaction and retention. Spearheaded enhancements in loan processing workflows, achieving measurable improvements in efficiency and client satisfaction. Streamlined client onboarding processes, significantly reducing turnaround time and increasing customer acquisition rates.
Analyzed market opportunities to develop tailored financial products, resulting in increased market share and customer engagement.
Developed targeted marketing strategies that elevated brand visibility and contributed to substantial improvements in sales performance.
Enhanced client relationship management by implementing data-driven strategies, resulting in improved retention rates and stronger client loyalty. Conducted in-depth market analysis to identify growth opportunities, leading to the development of targeted initiatives that significantly increased revenue. Spearheaded the integration of CRM tools, streamlining client communication and increasing overall team productivity by improving information accessibility. Managed client accounts by delivering personalized financial solutions, resulting in improved satisfaction and strengthened client loyalty.
Analyzed client feedback data to refine service offerings, achieving noticeable gains in client retention and engagement.
Developed and executed targeted client acquisition strategies, which led to marked improvements in market penetration and revenue.
Fostered a client-centric culture within the team, encouraging collaboration and open communication to meet diverse client needs.
Managed accounts while nurturing client relationships, leading to enhanced trust and noticeable improvements in client satisfaction.
Education
Masters of Business Administration (MBA) in Finance & Accounting University of Development Alternative (UODA) Bangladesh
Jan 2014 - Dec 2014
Masters in Business Administration (MBS) in Management National University Bangladesh
Jan 2011 - Dec 2011
Bachelor of Business Study (BBS) in Management National University Bangladesh Jan 2009 - Dec 2009
Courses
Anti Money Laundering Act
World Class Customer Service
Foundation Course in Banking
Effective Business Communication & English
Sales & Service Skills
References
Zakiul hoque
Standard Chartered Bank
******.*****@**.***
Prof. M. Mustafizur Rahman
University Of Development Alternative (UODA)
*.****************@*****.***
Contact this candidate