Risk Management Scrum Master
Resume:
Bilquise Sheikh
********.******@*****.***
Dallas, TX
Summary
Dynamic and certified Scaled Agile Practice Consultant (SPC 6.0) with 18+ years of leading Agile Release Trains and Scrum team. Driving large-scale Agile transformations and delivering complex enterprise technology solutions and high-impact business value. Expert in aligning Scrum teams, ARTs to enterprise strategy and OKRs, facilitating Sprint planning, Sprint backlog refinement session, daily stand ups, Sprin review, large-scale PI Planning events, Inspect & Adapt events, Scrum of Scrums and driving Agile execution with a servant-leadership approach. Adept at optimizing flow through Lean-Agile practices, value stream mapping, and cross-functional coordination. Recognized for coaching leaders and teams to adopt built-in quality practices, embrace relentless improvement, and achieve measurable outcomes across velocity, predictability, and flow metrics. Strong communicator, trusted partner to leadership (government and corporate), with a track record of delivering high-impact results in support of mission-critical sustainment operations. Who thrives in high-visibility roles, guiding organizations toward transformation excellence. Deeply committed to customer-centric thinking and enterprise risk management principles.
Objective
To leverage my expertise as a SPC 6.0 to lead and coach Agile Scrum teams and ART(s), enabling seamless coordination across roles, optimizing flow of value, and aligning program execution with enterprise strategy and deliver customer-focused solutions that align with strategic goals and risk management frameworks. Seeking to contribute to a purpose-driven organization.
Education
Bachelors in mechanical engineering.
Osmani University
Certifications
SAFE Program Consultant 6.0 (SPC 6.0)
Prosci Change Management
SAFe Lean portfolio manager (LPM)
SAFe POPM (Scaled Agile, Inc)
Professional Scrum Master (PSM)I Certification from scrum.org
ICAgile Certified Professional- Agile Coaching
EY Bronze Badge – Agility, Agile, Strategy, Design thinking, Inclusion and Diversity, Digital, Curiosity, Teaming
IBM Cloud Core Badge
IBM Cloud Essentials Badge
Digital Marketing Program
Women In Leadership (In Progress)
Strategic AI (In Progress)
Work Experience
Vice President, Innovation and Transformation Lead
SwissRe Dallas, TX
March 2022- Till Date
Strategic Program Leadership: Successfully managed multiple interrelated projects within high-impact programs aligned with enterprise goals. Oversaw cross-functional execution across 5+ Agile teams, ensuring clear alignment between project deliverables and strategic objectives.
End-to-End Project Leadership: Created and executed comprehensive project plans, defining scope, budget, schedule, and resource baselines. Delivered complex initiatives from concept through implementation, while balancing stakeholder expectations, risks, and organizational priorities.
Governance Design & Execution: Designed and implemented program governance structures compliant with enterprise policies. Drove audit-readiness, established clear escalation paths, and monitored quality adherence across all program phases.
Portfolio Management & Prioritization: Led dynamic program portfolios, optimizing resource allocation across competing priorities. Created decision-making frameworks and visual dashboards (Jira, ADO, Smartsheet) to ensure executive visibility and transparency.
Executive & Stakeholder Engagement: Maintained strong relationships with senior executives, product owners, vendors, and internal partners. Delivered impactful program updates, alignment sessions, and steering committee presentations.
Agile Program & Release Train Management: Served as Release Train Engineer (RTE) for Agile Release Trains. Facilitated PI Planning, sprint ceremonies, dependency management, and cross-team synchronization to ensure consistent, high-quality delivery.
Vendor & Buy-vs-Build Strategy: Partnered with the Vendor Management Office to assess build vs. buy options. Led third-party onboarding, contract evaluation, and performance management to ensure cost-effective, scalable solutions.
Change Management (Prosci Certified): Spearheaded end-to-end change initiatives, including impact analysis, training strategies, and adoption metrics. Ensured organizational readiness and smooth transitions across functional areas.
Data-Driven Program Oversight: Established KPI dashboards and scorecards to monitor velocity, lead time, compliance, and risk. Used analytics to drive decision-making, improve program performance, and demonstrate ROI.
Team Development & Mentorship: Hired and coached Scrum Masters, BAs, and PMs. Fostered collaboration, role clarity, and Agile maturity across all delivery teams, while building a culture of continuous improvement.
Operational Excellence & Tooling: Led configuration and optimization of Jira, ADO, Confluence, SharePoint, and ServiceNow PPM. Streamlined workflows and reporting to enable better transparency, agility, and alignment across the portfolio.
Created L&D materials for the teams.
Strategic Roadmapping & Planning: Worked with business and IT leadership to translate strategic goals into executable roadmaps. Identified capability gaps and built scalable, phased delivery plans for long-term value realization.
Assistant Director in Product Management
Ernest & Young Dallas, TX
July2020- March 2022
Strategic Alignment & Value Realization: Translated enterprise objectives into actionable KPIs, Epics, and Features in collaboration with senior leadership and cross-functional teams. Ensured consistent alignment between project deliverables, program goals, and organizational strategy.
Program & Portfolio Management: Oversaw multiple related projects across a dynamic portfolio, managing the full lifecycle—including scope, schedule, budget, risk, procurement, quality, and resource allocation. Balanced organizational priorities with vendor and team capabilities to deliver enterprise-wide outcomes.
Governance & Quality Assurance: Designed and implemented program governance frameworks, including program charters, RACI matrices, and decision escalation protocols. Ensured adherence to compliance standards, internal controls, and project management methodologies.
Vendor Strategy & Third-Party Data Integration: Led end-to-end vendor management—from RFI/RFP processes through onboarding and performance oversight. Partnered with the Vendor Management Office to evaluate third-party data and hosting options, leveraging analytics to drive buy-vs-build recommendations.
Scaled Agile Program Execution: Directed Agile Release Trains and facilitated PI Planning, sprint ceremonies, and cross-team synchronization. Coached Agile teams through scaled delivery models, enabling cohesive execution across multiple workstreams.
Stakeholder Engagement & Executive Communication: Built and maintained high-trust relationships with business sponsors, product owners, engineering leaders, and external partners. Delivered concise, impactful program status reports to executives and steering committees.
Operational Excellence & Process Improvement: Identified and implemented process improvements that reduced delivery friction and enhanced collaboration. Established best practices to improve decision velocity and enable consistent delivery against enterprise objectives.
Data-Driven Program Oversight: Developed and monitored performance dashboards to track velocity, throughput, lead time, and risk. Used real-time data to inform executive decisions, guide prioritization, and demonstrate return on investment.
Change Management & Adoption Strategy: Led comprehensive change management efforts including stakeholder analysis, communication planning, and end-user training. Drove adoption, minimized resistance, and supported continuous learning across impacted groups.
Created L&D materials for the teams.
Team Development & Mentorship: Hired, developed, and mentored a diverse team of project managers, BAs, and Scrum Masters. Fostered a culture of empowerment, accountability, and cross-functional collaboration.
Caregiver
Veterans Affairs Dallas, TX
Feb’16- June’20
Caregiving responsibilities for my disabled veteran spouse and our young children
Sr Scrum Master/ Project Manager
CareSource Dayton, OH
Oct 2015- Jan 2016
Collaborated with stakeholders to create a detailed project plan and monitor its executions.
Experience working on multiple fast paced projects simultaneously and ensured the projects were in line with the plan, on budget.
Performed risks assessment, created communication plan.
Identified any training requirements. Ensured that design, testing, and training documentation are in place.
Continuously review the project plan and refined and re-sequenced as needed during the project implementation and execution phases.
Worked with business analysts, technical professionals, end users and project stake holders during the requirements, solutions design, and implementation phases to develop detailed project plans for implementation.
Worked on their Medicaid and Medicare benefit system.
Worked with Epic Collaborated with various stakeholders and analyzed the existing process (As-Is) and the desirable state (To Be) identified gaps.
Gathered requirement by liaising with business users, technology partners etc.
Defined scopes and documented requirements.
Created Project charter and various other documents needs.
Gathered technical and non-technical requirements and described it to the internal customers, external customer, technical and non-technical team members and customers effectively.
Experience multitaskers, problem solvers and communicators.
Experienced in establishing and building relationships with business users, technology teams and various cross function partners.
Servant leader for the infrastructure team responsible for managing multiple critical applications.
Communicated with stakeholders at various levels in the organization and managed their expectation.
Prioritize the backlogs on a regular basis. Planned and identified gaps in the delivery, deployment and launch process.
Facilitated Daily stand up, Sprint planning meeting, sprint review and retrospective meetings.
Managed priorities, scope, Escalated risk, and managed risk to appropriate groups as needed.
Managed globally distributed teams.
Managed changes in scope and priorities.
Also helped manage changes within the organization.
Project Manager/Scrum Master/ Sr Business Analyst
Unicon consulting Inc Columbus, OH
June 2012-Aug 2015
Client: State of Ohio- Department of Health, Department of Public Safety, Opportunities for Ohioans with Disability
Responsibilities:
As a project manager, I managed team delivery.
Collaborated with stakeholders to create a detailed project plan and monitor its executions.
Experience working on multiple fast paced projects simultaneously and ensured the projects were in line with the plan, on budget.
Performed risks assessment, created communication plan.
Identified any training requirements. Ensured that design, testing, and training documentation are in place.
Continuously review the project plan and refined and re-sequenced as needed during the project implementation and execution phases.
Worked with business analysts, technical professionals, end users and project stake holders during the requirements, solutions design, and implementation phases to develop detailed project plans for implementation.
Created work break down structure.
Tracked progress against milestones and ensured that they were met.
Drove towards clarity from strategic goal to KPI (s) to Epic/Feature/Stories requirements by collaborating with various stakeholder groups.
I identified gaps and worked with technology teams to identify solutions and mitigate gaps.
Developed government applications for Child Welfare, health system, title system, liquor law enforcement and disability system
Worked on Epic implementation for a health plan.
Working experience of health plan/managed care operations and other high level workflows.
Project Manage/Scrum master/ Sr Business Analyst Employer: American solutions Inc, Delaware, DE,
Jan 2007- June 2011
Client: Charles Schwab, Englewood, CO Shell Oil, Houston, TX
Waste Management, Houston TX The University of Texas M. D. Anderson Cancer Center Houston, TX TDS Telecom, Madison WI, CUNA Mutual Group, Madison WI
Responsibilities:
Collaborated with various stakeholders and analyzed the existing process (As-Is) and the desirable state (To Be) identified gaps.
Gathered requirement by liaising with business users, technology partners etc.
Defined scopes and documented requirements.
Created Project charter and various other documents needs.
Gathered technical and non-technical requirements and described it to the internal customers, external customer, technical and non-technical team members and customers effectively.
Experience multitaskers, problem solvers and communicators.
Experienced in establishing and building relationships with business users, technology teams and various cross function partners.
Socialized the scope, project Vision at various levels.
Managed changes in scope, budget, and timelines.
Identified risks and communicated the risks with the appropriate stakeholders.
Functioned as a servant leader (Scrum master) to Scum/Agile team.
Coached team on the sprint cadence. Managed delivery.
Facilitated Sprint cadence such as Backlog refinement sessions, Sprint planning, Daily stand up, Sprint demo, retrospective session.
IDE Tools
Rational Rose, Rational Requisite Pro, Rational Clear Quest, MS Visio, Object Oriented Analysis and Design (OOAD) UML Magic Draw
Testing Tools: Test Director, Mercury Quality Center, Microsoft Test Manager, black box, User acceptance testing (UAT)
Database: DB2, MS Access, Oracle, MySQL server, RDBMS
Reporting and ERP: Crystal Reports, Oracle EBS
Computer Languages: C, C++, SQL, HTML, XML
Collaboration Tools: MS Teams, zoom, MS Azure DevOps, Jira, Confluence, Service Now, Rally, Trello, MS SharePoint, Clarity, MS project.
Other Tools
MS Project, MS Office (Word, Excel, Access, Publisher, PowerPoint, Visio), Lotus Notes, Share Point, TOAD for Oracle, Rapid SQL, Teradata SQL Assistant, ERWIN, Rally, HP Service Manager, Clarity, Endure, Remedy, Team Foundation Server (TFS), MS Azure, DevOps, Design Thinking, MS Teams, Remedy SQL Server 2008 R2, Visual Studio 2012, Ryan White CAREWare, Hadoop, Oracle RDBMS, IBM DB2,Oracle R12, Oracle EBS .Net, MS Reporting Services, Python, SAP, Alteryx, power BI, Figma, Mural, Aha, Signavio, CI/CD pipelines
Detailed Skill Experience Summary
Release/Solution Train Engineer
Facilitated scaling of the current teams to fit scaled agile methodology. Facilitated ART Sync, System Demo, Inspect and Adapt sessions.
Continuously worked with the Product Managers to ensure that the backlog is aligned with Strategic priorities at and is ready for PI Planning.
Configured TFS (Azure Dev Ops) and Jira, Confluence to fit the team’s needs.
Conducted Release Train/Solution Train backlog grooming session.
Servant Leader at Release train and Solution train level
Hired and mentored Scrum masters needed for teams within Release train(s).
Coached Product owner, Delivery team, Product Managers, Leadership team etc.
Managed PI risks and dependencies and tracked their progress.
Scheduled and facilitated cross-ART activities as needed.
Identified delivery gaps.
Created and tracked metrics.
Facilitated the PI (program increment sessions).
Identified areas of improvement on an ongoing basis.
Scrum Master
Removed impediments, Facilitating Sprint planning, Product backlog refinement, Sprint review, Daily Stand Up and sprint retrospective (Post project evaluation) meetings.
Servant leader, experienced in helping the team to be a high performing.
Eliminated blockers/impediments.
Lead Scrum COE’s.
Collaborated with PO’s, Scrum teams, leadership and other Scrum masters.
Created and tracked metrics.
Skilled in implementation of business practices like Project management (specifically project planning and control), Benchmarking, Process improvement, Business Process Re-engineering (BPR), Business process streamlining, Process optimization, Process mapping, Operations analysis, Supply Chain Management, Decision Support Systems, Order Management Systems, Resource allocation, utilization, engagement management, Stakeholder management, solution delivery, Contract negotiation, vendor management and Data driven decision making.
Portfolio/ Project Management
Drove initiatives, Feature, milestone, created released plan and ensured timely delivery.
Engaged leadership in brainstorming solutions for difficult situations. Identified Risks, anticipated/mitigated bottlenecks, Root cause analysis, Risk analysis, Net Present Value (NPV) and Return on Investment (ROI).
Managed and coached multiple project managers and Scrum masters.
Managed resources, budget, scope, schedule, risks, issues, communication plan for multiple projects with both internal and external project members.
Created work breakdown structure. Worked throughout Product development lifecycle (PLM) from initiation, planning, execution, and control, and closing.
Followed the project management guidelines as specified by Project Management Body of Knowledge (PMBOK).
Product Management/Product Owner/Business Analysis Experience:
Working with stakeholders to create/ analyze and prioritize epics based on the product strategy. Helping stakeholders in creating business cases, vision, and roadmaps. prioritizing features for the program increment. Delivering products successfully. Managed stakeholders’ expectations.
Mapping AS IS and TO Be scenarios.
Business process re-engineering (BPR). Documenting Business requirements document (BRD), Functional specification document (FSD), User stories, use cases, test cases. Conducting SWOT, Impact, GAP, root cause analysis. Conducting Joint Application Design (JAD), Rapid Application Development (RAD) sessions, Design thinking sessions, story refinement sessions. defining scope, user training, creating user training material.
Using organization wide tools to create Epics, features, stories, and track dependencies.
Wrote SQL queries.
Created Conceptual diagrams, Data Flow diagram, Logical and physical diagram.
SDLC Methodologies
Waterfall, Agile (SCRUM), Scaled Agile Methodology, Kanban, Scrum Ban, System Development Lifecycle (SDLC), Product Management Lifecycle, Rational Unified Process (RUP in all four phases of a project i.e., Inception, Elaboration, Construction, and Transition).
Coaching/Mentoring
Coached portfolio team, Product Owner, mentored Scrum masters, junior BA and PM’s. Mentored remote team members, Onboarded new on-site and remote teams and team members.
Volunteering
Advisory board member for Ashland University’s Women in Leadership and Strategic AI programs.
Advisory board member for Texas A&A Texarkana Digital Marketing Program
Entrepreneur of the year Southwest: EY lead
Coordinated communication with the participating CEO.
Language
English (fluent), Urdu (fluent), Hindi (fluent), Telugu (fluent), Korean (beginner), Mandarin (beginner)
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