Systems Analyst Senior
Resume:
Michael Coy
Senior Epic Analyst
******@*****.***
PROFESSIONAL SUMMARY
Epic® HIM® Analyst, Lead and Project Management, Subject Matter Expert, Mentor, and seasoned Senior Analyst with 15+ years of Epic® experience, 25+ years of Nursing, Certified in HIM Hospital Coding and Release of Information: Build, Optimization, Current-State and Future-State Gap Analysis, and Reporting Workbench expertise. 10 full life-cycle HIM implementations with experience in various disciplines both inpatient and outpatient workflows.
CORE COMPETENCIES
Team leadership
Workflow analysis and design
Build and optimization
Risk mitigation
Issue identification and resolution
Complex initiative management
Process improvement
TECHNICAL COMPETENCIES
Epic HIM® Hospital Coding certification
Epic HIM® Release of Information certification
Excel application Import/Export
Putty
Reflections
Scanning: OnBase (Hyland)
Transcription: Dragon & Nuance
Healthstream (training)
Encoder Integration (3M)
Computer Assisted Coding (CAC)
HIM Reports and Dashboards
Upgrades & Optimization
Identity®, HIM Chart Deficiency Tracking®, MyChart®, Cadence®, ADT®, Prelude®, EpicCare Inpatient®, EpicCare Phoenix®, and EpicCare Ambulatory®
Visio application for workflows
Patient Confidentiality
Transcription Integration
Legal Medical Record
Chart Correction
Simple Visit Coding
Adobe Captivate (training videos)
Managed audit controls for Epic and Cerner
Agile and Jira
PROFESSIONAL HISTORY
Medix 2023
Senior Systems Analyst Hamilton Healthcare/ Dalton, GA.
Completing task for ROI
Creating DCS doc types for mapping from Epic to into Hylland OnBase
Reviewing security templates for HIM users and to align with their security that the users will have in Epic
Insight Global 2020-2022
Senior Systems Analyst Cigna/ Phoenix, AZ.
EKG project management in Jira
Audit management of 8 audit controls
Epic 2012 project to move old HER to Galen
INCISIVE CONSULTING 2019
Senior Systems Analyst Consultant, HIM
Saint Francis Health System / Tulsa, OK
Hired to perform Data Integrity duties as assigned.
Mentoring of staff.
Improvement analysis of Identity Build Workflows.
High performance duplicate merges weekly.
Successful chart correction of cases ranging from one day to six months.
NORDIC CONSULTING 2018 Hired to work on clinical IT project work
Ran project from discovery, start of build work, testing, moving build from one environment to another. Then supported go-live in the production environment. Tracked all work on each project using Agile and Jira tools
Provided Epic and to the clinical IT teams
Worked in Agile and Jira to support all project work including writing user stories,
Managed all audit controls and retention of all related data store for audit.
Audit work included audit controls for Epic and Cerner EHR’s
Worked on Project Increment planning work for meeting project goals.
Identified Risk for PI planning for each project.
Reviewed and worked with SQL reporting
Worked with XML file edits to pull data needed using Access Database and a parser to extract desired data.
Reviewed user security files for both Epic security and Cerner security files.
Senior Systems Analyst Consultant, HIM
Hackensack-Meridian Health / Neptune, NJ
Project Manager for Reporting: RWB, Coding & ROI.
Successfully built and edited HIM Provider Records and Master Files (SER/EMP).
Performed functionality build testing with the interface team for Nuance and e-Scription to validate correct build.
Completed building new HIM Reporting Workbench Reports and Dashboards to match requirements from former Legacy Reporting.
Built simple visit coding for lab, recurrent visits, and radiology visits thus assisting HIM coders through automatic coding.
Tested Simple Visit Coding Workqueues and updated accordingly.
Authored e-learning for HIM training team using Adobe Captivate. This skill was self-taught.
Released Adobe Captivate videos for End Users to review Healthstreams.
Successfully built new FYI flag for the legal lock up workflow for patient confidentiality and Legal Medical Record workgroup committee’s workflows.
Created new Inbasket Master Files for Break the Glass (Chart Security).
Built new SmartText to be used as the cover sheet for the HIM Users for Fax Release.
NORDIC CONSULTING 2017
Senior Systems Analyst Consultant
Go-Live Clinical Support in two states
LEIDOS HEALTH 2016-2017
Senior Systems Analyst Consultant, HIM
Piedmont Healthcare / Atlanta, GA
Created ad updated the Provider Master Files (SER) for all security requests.
Reviewed Vendor optimization release notes for upgrade build.
CUMBERLAND CONSULTING 2016
Senior Systems Project Lead Analyst Consultant, HIM
Mount Auburn Hospital / Watertown, MA
Team Lead Project Manager for Legal Medical record implementation to identify and document specific parts of the medical record to be included in the Legal Medical Record and what to exclude.
Lead/Project Manager for Patient Confidentiality Workgroup Implementation: inclusive of Hospital Administration, Clinical Operations, and HIM Operations.
Project Manager/Team Lead for HIM Security.
Authored Chart Correction workflows.
Built FYI flags for legal lockup and Break the Glass (Chart Security).
Built new SmartText for HIM Fax Releases.
Mentored HIM coding analysts with build and analysis as needed.
Assisted with through analyzing transcription and scanning issues.
Assisted the HIM FTE Lead and the Revenue Cycle Manager using support techniques from former Epic build and go-live experiences.
OXFORD CONSULTING 2016
Senior Systems Analyst Consultant, HIM
Cone Health / Greensboro, NC
Completed a cleanup project for Healthy Planet managing duplicate patients in the EMR.
Audited all found duplicate patients and merged appropriate medical records.
CUMBERLAND CONSULTING 2015
Senior Systems Analyst Consultant, HIM
PeaceHealth / Eugene, OR
Achieved testing of coding and abstracting, ROI, and Chart Deficiency build for ICD-10 and integrated testing.
Delivered validation testing in preparation for go-live in the Validation Environments.
Created new and edited old workqueues for coding and charging.
Created and edited doc review tabs for coding and deficiencies.
Provided go-live support onsite and on call.
Provided technical service on call (TSOC) support during go-live and post go-live.
Assisted HIM team with analysis of issues found during testing and at go-live.
Mentored HIM coding analyst with build and analysis as needed.
Advised and analyzed transcription and scanning issues as needed.
Assisted the HIM Lead and Revenue Cycle Manager with using support techniques from former Epic build and go-live experiences.
MEMORIAL CARE 2012 - 2015
Team Lead HIM and Identity (FTE Position)
Fountain Valley, CA
Project Management of HIM Team and Revenue Cycle.
Directed and Managed HIM team projects for five team members.
Served as HIM Project Lead for new hospital implementation for the Revenue Cycle.
Motivated, mentored, and assisted HIM team through guidance and support during projects and new hospital go-live.
Worked towards achievement of PMO certification within organization.
Managed upgrade from Epic 2010 to Epic 2012 and quarterly System Upgrades.
Reconciled external EMR populations, managed downstream application efforts, and worked with import/merge into Epic.
Enabled EnRol new functionality; conducted training and testing in collaboration with Epic, successfully surpassing interface issues.
Decreased custom codes, with Epic teamwork, in preparation for the Epic 2014 upgrade; necessary to eliminate upgrade issues during downtime.
Imported new Master Patient Index loads for new practice go-lives for the Ambulatory modules, in an Epic group effort.
Planned 3M computer assisted coding (CAC) and dual coding; the initiative was placed on hold due to ICD-10 October 2014 delay.
Planned HIM / Identity team scope and guided work groups to obtain appropriate build.
Planned patient import to Epic from Legacy System.
Planned go-live staffing needs.
Collaborated with HIM Operations to set up post-live optimization priorities.
Worked with Management Group to redesign and update Change Control processes.
Assign HIM Team Resources for Vendor upgrade notes review and build as needed.
Planned workgroup to redesign Inbasket messages with all Inpatient Teams.
Documented future state build and communicated new processes to affected Team members.
Communicated new process for Help Desk Support.
LEIDOS HEALTH FKA VITALIZE CONSULTING 2012
Senior Systems Analyst Consultant, HIM
Reading Hospital / Reading, PA
Evaluated Chart Deficiency Tracking workflow and training needs for the HIMs Department and coordinated go-live needs.
Established ROI workflow and training needs for the HIMs Department and pinpointed go-live requirements.
Completed Design, Build, and Validate Sessions in preparation for go-live.
Participated in department meetings and demos.
Achieved HIM security build.
LEIDOS HEALTH FKA VITALIZE CONSULTING 2011-2012
Senior Systems Analyst Consultant, HIM
Children’s Hospital / Dallas, TX
Resolved outstanding client tickets and issues in a timely manner.
Evaluated and completed Vendor Release Notes for Epic 2010 upgrade.
Built and updated Master Files from Vendor Release Notes as required.
Accomplished Design, Build, and Validate sessions for pending Epic 2010 system upgrade.
Completed build and testing of Chart Completion conversion.
Participated in HIM demos creating PowerPoint presentation.
Performed evaluation and analysis of test and shell patients.
Pinpointed duplication patient groups for necessary Epic deletion.
Launched new initiative and engaged HIM department with policy on test patient creation process.
VIDANT HEALTH 2009-2011
HIM Analyst (FTE Position)
Greenville, NC
Co-Project Manager of Deficiency Tracking implementation.
Recommended Chart Deficiency Tracking workflow and training needs for the HIMs department and coordinated requirements.
Identified Chart Deficiency Tracking workflow for the medical affairs training group in collaboration with IS training to provide physician go-live support.
Supported go-live rollout of Chart Deficiency Tracking with the assistance of Epic Systems.
Trained HIMs and Epic Operations staff on Epic protocol and troubleshooting issues.
Assisted with overall post-live HIMs support.
Built regression of the Chart Deficiency Tracking to resolve issues located during the post-live period.
Contributed to department meetings and demos.
Accomplished Design, Build, and Validate sessions for pending Epic 2009 system upgrade.
Mastered Epic yearly upgrade and system upgrade.
Participated in testing and developing training while evaluating pending issues that affected the system upgrade for Epic 2009.
Completed the Smart 2.0 Design, Build, and Validate sessions for the HIM Department.
Mastered SoftMed Analysis and supported EMR.
Trained HIM Users in Chart Deficiency Tracking.
Mentored HIM Coding Analysts and Build Analysts as required.
Analyzed transcription and scanning issues.
CARETECH 2007-2009
Analyst Consultant, HIM
The Christ Hospital / Cincinnati, OH
Completed build, testing, coding, and abstracting for Chart Deficiency Tracking and Release of Information.
Auditing and necessary build for Training environments to copy Production environment for best practice training.
Participated in dress rehearsal of go-live prior to Big Bang rollout of Epic.
Participated in testing and developed training; evaluated pending issues affecting yearly and system upgrade for Epic 2008.
Utilized Data Courier to migrate build to all environments.
Participated in the first Epic Phoenix (Transplant) go-live in the USA.
Analyzed go-live issues.
Prepared data for report creation and assisted with Clarity data abstraction.
CLEVELAND CLINIC 2005-2007
Ambulatory Clinical Analyst Community Connect (FTE Position)
Cleveland, OH
Served as a resource analyst for implementation and elbow to elbow training.
Instructed Providers and their Staff on proper use of Epic Ambulatory EMR.
Auditing and necessary build for Training environments to copy Production environment for best practice training.
Built SmartText, SmartList, and SmartTools for Community Physician Practices.
Organized training instruction for Providers in the use of chart preference lists.
Set-up and built e-prescribing and e-script functionality for Community Provider Practices in Epic Ambulatory Module.
Evaluated End User Roles for Nurses and MA’s and adjusted build environment for testing purposes.
Troubleshoot End User issues and developed work-around and fixes for issues encountered in Epic Ambulatory build.
Mastered support (Boots on the Ground) for 10 individual Community Provider Practices.
Performed site visits post go-live, 3 months and 6 months.
EDUCATION & PROFESSIONAL DEVELOPMENT
Epic HIM® Hospital Coding certification, NVT 2018
Epic HIM® Release of Information certification, NVT 2018
Indiana Wesleyan University
Marion, IN
Bachelors in Business Management, 2003
(Masters in Business Management in progress)
Durham Community College
Durham, NC
LPN, 1982
Contact this candidate