Customer Support Specialist

VICTORIA BROWN-JOHNSON

407-***-**** *************@*****.*** Dunwoody GA, 30350

PROFESSIONAL SUMMARY

Customer Support & Administrative Specialist with 7+ years of experience in hospitality, healthcare assistance, and front-desk operations. Skilled in guest relations, data entry, workflow coordination, and documentation management, ensuring efficient service delivery and high client satisfaction. Proficient in record-keeping, scheduling, and EHR systems, maintaining 100% compliance with data accuracy protocols. Adept at handling customer inquiries, coordinating team communications, and optimizing workflow efficiency to enhance service operations.

KEY SKILLS

TECHNICAL SKILLS

SOFT SKILLS

●EHR Systems & Digital Documentation

●Workflow Optimization & Process Automation

●File Management & Data Accuracy

●Compliance & Clinical Protocol Adherence

●Customer Service & Client Engagement

●Communication & Interpersonal Relations

●Team Collaboration & Coordination

●Attention to Detail & Organizational Reliability

PROFESSIONAL EXPERIENCE

PATIENT SUPPORT & DOCUMENTATION SPECIALIST

Atria Woodbriar Place August 2023 – Present

●Delivered quality patient care using clinical standards and EHR updates, increasing care efficiency by 20% in a long-term facility.

●Collaborated with interdisciplinary teams during rounds, reducing critical response times by 25% via real-time communication.

●Assisted with medication administration following detailed protocols, maintaining 100% accuracy for 50+ weekly patients.

●Documented patient progress in electronic records, improving care continuity and reducing communication gaps by 30%.

HEALTHCARE SUPPORT & RECORDS COORDINATOR

Our Care In Home July 2021 – November 2023

●Assisted elderly patients using standardized care protocols and monitoring tools, improving overall comfort by 25%.

●Administered prescribed medications following strict protocols, ensuring 100% dosage accuracy for 30+ daily patients.

●Facilitated patient-family communication via care briefings, increasing overall satisfaction scores by 15%.

CUSTOMER EXPERIENCE REPRESENTATIVE

Excellence Oyster Bay May 2018 – August 2019

●Welcomed and verified guest information using manual logs, reducing seating wait times by 20% for 100+ daily visitors.

●Recorded room numbers and allergy details via structured forms, ensuring 100% seating accuracy and a 15% rise in guest satisfaction.

●Coordinated guest introductions to servers through verbal handoffs, decreasing order initiation delays by 30%.

●Monitored guest preferences and communication protocols, increasing repeat visits by 10% through attentive engagement.

CUSTOMER EXPERIENCE REPRESENTATIVE

Royalton Blue Waters and White Sands March 2018 – May 2018

●Greeted and seated guests using a defined welcome protocol, reducing check-in time by 25% for 80+ guests daily.

●Coordinated guest data transfers to servers, minimizing order errors and expediting service by 15%.

●Executed courteous departure protocols with follow-up remarks, increasing positive feedback and repeat patronage by 10%.

WAITRESS

Hilton Resort and Spa October 2017 – January 2018

●Greeted guests with personalized introductions using scripted communication, boosting initial engagement by 15%.

●Facilitated beverage orders by offering water, bar drinks, and in-house wines, accelerating order placement by 25%.

●Coordinated multi-course delivery of appetizers, main courses, and desserts to streamline service and reduce wait times by 30%.

ADMINISTRATIVE SUPPORT & RECORDS CLERK

Sea Gardens Hotel July 2015 – August 2015

●Sorted and organized documents alphabetically using manual filing systems, improving retrieval accuracy by 40%.

●Verified document integrity with systematic cross-checks, reducing filing errors by 35%.

●Managed retrieval and distribution of files, reducing processing delays by 20% through efficient organization.

EDUCATION

MONTEGO BAY COMMUNITY COLLEGE

Montego Bay, Jamaica 2016–2017

HIGH SCHOOL DIPLOMA

Holland High School Trelawny, Jamaica 2011–2016

ADDITIONAL CERTIFICATION

FOOD PREPARATION LEVEL 3 CERTIFICATE

NTCVET HEART

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