Data Analyst Front Desk
Resume:
Michael Sosa
**************@*****.***
*** ********** ** ****, ***** 78543
Work History:
Take 5 Oil Change (04/2024 - 04/2025)
Role:Lead Tech
Responsibilities:
I was responsible for training new hires on the standard operating procedures at Take 5, tailoring the training approach to best suit each individual's learning style. In addition to onboarding, I played a key role in upselling services such as air filters, wiper blades, coolant services, fuel filters, and differential fluid replacements. I also contributed to maintaining a clean and organized shop environment to help ensure efficient business operations.
Skills used:
● Personalized employee training and mentorship
● Customer communication and service-based recommendations
● Product and service knowledge (e.g., filters, fluids, wipers)
● Shop organization and cleanliness
● Team collaboration and multitasking
South Texas Insurance Advisors (05/2024 - 11/2024) Role:Data Analyst
Responsibilities:
I was provided with a computer and a file containing key information the company needed me to organize, and was tasked with developing a custom database from the ground up. The goal was to create a user-friendly system that allowed staff to easily input and retrieve client data, ultimately streamlining client management. For a period, I also managed the front desk, where I was responsible for greeting clients and addressing any concerns to ensure a positive experience. Eventually, I was introduced to a new software intended to replace the database I had built, and was tasked with learning it thoroughly so that I could deliver a clear, effective tutorial for the team. Skills Used:
● Database design and information organization
● Problem-solving and self-directed learning
● Software adaptation and peer training
● Professional communication (phone/front desk experience)
● Time management and multitasking in a mixed administrative/technical role Fedex Ground (02/2024 - 05/2024)
Role:Package Handler
Responsibilities:
I took the initiative to learn as much as possible by gaining hands-on experience in various areas, including unloading and loading trailers, scanning packages, sorting and routing packages to the appropriate trailers, and loading delivery trucks. Skills Used:
● Physical stamina and safe lifting practices
● Task efficiency and attention to detail
● Process improvement through cross-training
● Coordination and communication with team members
● Time-sensitive problem-solving in a fast-paced environment Service Street (05/2023 - 02/2024)
Role:Head GS
Responsibilities:
I was responsible for performing oil changes while coordinating with a certified mechanic to conduct vehicle inspections during service. After the previous trainer was promoted, I took over the training of new hires, ensuring they were well-prepared for their roles. In addition, I maintained the cleanliness of the shop, including tasks such as cleaning gutters, floors, windows, doors, and restrooms. I was also entrusted with minor managerial duties, such as inventory management, while continuing to expand my automotive knowledge beyond oil changes.
Skills Used:
● Automotive service support (oil changes, inspections)
● New hire training and on-the-job coaching
● Facility upkeep and cleanliness standards
● Inventory tracking and basic shop management
● Initiative in expanding technical knowledge
Education
South Texas College—Automotive Technology Certificate In Progress Expected Completion:2026
IDEA Weslaco College Preparatory—High School Diploma Graduated: 2020
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