Customer Service Front Desk

Stephanie Renfrow

**************@*****.*** 559-***-**** Las Vegas, NV

SUMMARY A seasoned professional in customer-facing roles seeking a Customer Service position. I have had many jobs in the last few years because I have been working and traveling for seasonal work in different states. I am skilled in managing high-volume phone calls, coordinating appointments, and delivering exceptional service. Proven track record in hospitality and office management, ensuring customer satisfaction and operational efficiency.

WORK EXPERIENCE Grand Casino Las Vegas, NV

Casino Cage Cashier (Temp) Feb 2024 - Apr 2024

• Provide exemplary customer service, facilitating the purchase and sale of gambling chips, tokens, and tickets to patrons, ensuring a seamless gaming experience.

• Execute accurate jackpot payouts and efficiently process credit applications, maintaining financial integrity and customer satisfaction. Unifi/Delta USA

Traveling TDY Oct 2023 - Jan 2024

• Provided comprehensive passenger support at check-in, facilitated ticketing procedures, and managed luggage logistics to ensure a smooth travel experience. Swissport Las Vegas, NV

Passenger Service Agent Feb 2023 - Nov 2023

• Facilitated seamless travel experiences by confirming documentation, issuing boarding passes, advising on luggage constraints, managing baggage with fee collection for overweight items, and providing dedicated support to unaccompanied minors, VIPs, and passengers requiring special assistance. Phoenix Children's Hospital Phoenix, AZ

Cook/Prep Apr 2023 - Nov 2023

• Prepare and cook a variety of meals, ensuring adherence to safety and quality standards to meet customer satisfaction.

• Engage with patrons to address service needs, fostering a welcoming and positive dining experience.

Norwegian Cruise Line Hawaii

Utility Worker Oct 2022 - Dec 2022

• Maintained high standards of cleanliness and sanitation in the spa area to ensure a hygienic and inviting environment for guests.

• Provided flexible assistance across various tasks to support team needs and enhance customer service experiences.

Wawona Hotel

Front Desk May 2022 - Sep 2022

• Managed front desk operations, including processing check-ins and check-outs, handling reservations via phone and online platforms, verifying payment methods, and maintaining accurate guest records; delivered high-quality customer service by addressing inquiries and resolving complaints with professionalism. Wawona Hotel Wawona, CA

Front Desk Mar 2022 - Aug 2022 • Managed the complete check-in and check-out process, ensuring a seamless experience for guests by verifying payment methods and maintaining accurate guest records.

• Coordinated with housekeeping to guarantee room preparedness, addressing guest complaints with professionalism to maintain high satisfaction levels. • Facilitated group reservations and tailored services for VIP clients, contributing to enhanced guest experiences through upselling of additional facilities and services. Chicken With the Bone Las Vegas, NV Catering Coordinator Aug 2017 - Jan 2022 • Managed event logistics, including communication with guests and staff, coordination of timelines, and oversight of decor arrangements and food order processing, to ensure seamless and efficient execution of catering services. Good Hands Transportation Cleveland Heights, OH Office Manager Jun 2017 - Dec 2022

• Managed daily office operations, ensured efficient handling of incoming calls, and provided high-quality customer service.

• Coordinated schedules and appointments, maintaining organized staff calendars to optimize time management.

• Supervised and developed office personnel through mentoring, training, and assigning tasks to enhance team productivity.

EDUCATION Invictus High School GED, General

Columbus, OH Jun 2020

CERTIFICATIONS First Aid Certification Jul 2022 Food Handler Certification Feb 2023 Fire Safety Certification Nov 2022

Crowd management Nov 2022

CPR Certification November 2022

ServSafe Mar 2022

Alcohol serve card April 2022 to June 2026

Gaming casino license February 2024 to

February 2026

SKILLS Enthusiastic • Ability to Remain Calm in High Pressure Situations • Catering • Management • Logistics • Front Desk • Guest Services • Communication Skills • Computer Skills • Phone Etiquette • Typing • Cash Handling • Hotel Experience • Basic Math • English • Serving • Customer Service • Customer Service Agent • Restaurant Experience • Kitchen Experience • Food Service • Alcohol Serve Card

• Restaurant Experience • Hospital Experience • Leadership • Cooking • Food Preparation • Food Handling • Upselling • Supervising Experience • Mentoring

• Recruiting • Telemarketing • Hospitality • Dietary Aide Experience • Sales • Host/Hostess Experience • Casino • Marketing • Guest Relations • Customer Support

• Barista Experience • Effective Communication • Active Listening • Problem-Solving

• Empathy • Conflict Resolution • Patience • Adaptability • Time Management

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