Customer Service Representative

ADRETA ALEXANDER

*** ***** ** ******* ******* ***20 C 773-***-****

************@*****.***

Work History

Church of the Living God Chicago IL

Financial Secretary (Remote) December 2019 to Present

Manage records and deposit all funds taken into the church treasury for use in support of mission and ministry of the congregation.

Make monthly and annual financial reports to the church regarding budgets expenditures, receipts and keep accurate records of all monies received and disbursed, utilizing my knowledge of collecting counting and recording procedures.

Old Republic Financial Acceptance Corporation Chicago, IL

Loan Servicer / Customer Service Representative March 2005 to November 2019

Serviced first and second mortgages including installment home improvement loans.

Proficient in inbound and outbound customer service calls.

Team leader training and coaching new employees.

Prepared department claims and distributed reports to our department accounting president.

Ran Equifax Transunion and Experian credit bureau reports.

Proficient in preparing payment plan agreements, extensions and settlement agreements.

Exceeded service and quality standard expectations consistently.

Travel Technology Group Chicago, IL

Commercial Collector April 2001 to February 2005

Summited outstanding invoices to corporation’s accounts payable departments.

Made phone calls to numerous companies inquiring about past due invoices.

Collected revenue on booked events.

Prepared month end reports to management.

Future Finance Oak Lawn, IL

Senior Auto Collection Specialist July 1999 to March 2001

Serviced and collected on delinquent Auto loans.

Prepared and submitted repossession documents.

Skipped traced utilizing credit bureau reports and LexisNexis Software.

Education

Frances Parker High School, Chicago, IL

Major: Distributive Education

Minor: General Studies

High School Graduate / Diploma

Dawson Technical Institute, Chicago, IL

Major: Clerk Typists

Graduated / Certification

Typing Speed 50 WPM

Contact this candidate