Customer Service Operations Manager

Christine R. Harrison

Chicago, IL *******@*****.*** 312-***-****

SUMMARY

Versatile professional with experience across industries, adept at curating customer service standards and managing customer relations, driving sales, training staff in sales operations and leading teams BUSINESS DEVELOPMENT EXPERIENCE

T&S Realty Property Management, Chicago, IL May 2022 – Present Operations Manager

• Identify, evaluate, and select qualified contractors for property upgrades to ensure projects are completed to high standards, on time, and within budget

• Maintain clear and consistent communication with contractors, providing detailed expectations

• Manage timelines, coordinate multiple tasks, and ensure projects are completed promptly while meeting high standards of quality

• Find effective solutions to unexpected problems when maintaining building systems Teatro ZinZanni Chicago + Cabaret ZaZou, Chicago, IL June 2018 – July 2023 Audience Services Manager

• Generated and monitored weekly ticket sales reports, managing revenue streams of $150-$300K while also overseeing merchandise inventory and maintaining accurate guest lists

• Hired and scheduled full-time and part-time Greeting employees, developed and led training for staff on phone, email, and in-person customer service, sales procedures, and event logistics

• Supervised and led the Box Office and Greeter teams to ensure optimal coverage for exceptional customer service and efficient operations

• Implemented continuous improvements to ticketing software, resulting in streamlined event operations and an enhanced customer experience, contributing to increased ticket sales and customer retention

• Developed and executed targeted email marketing campaigns, reaching over 5,000 subscribers and driving increased event attendance and engagement Marketstaff Inc., Chicago, IL July 2015 – February 2017 Payroll and HR Coordinator

• Managed confidential employee files, processed direct deposits, and maintained I-9 documentation while addressing payroll and HR-related inquiries with professionalism

• Processed and verified payrolls with T-sheets and CYMA, cross-checked timecards with onsite management, ensuring timely and accurate payment processing

• Generated detailed payroll reports for clients and ensured accurate and timely payment of state and federal taxes

• Oversaw office management; ordered office supplies, managed day-to-day office operations, and organized company events to foster a positive work environment

• Conducted onboarding for new employees, ensuring a smooth integration into the company, and offered ongoing technical support to staff

Christine R. Harrison

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ADDITIONAL EXPERIENCE

Simple Ceremony Chicago, Chicago, IL November 2020 – Present Wedding Photographer + Officiant

• Collaborate with clients to craft personalized ceremonies, ensuring a memorable and unique experience aligned with their vision

• Handled logistics, scheduling, and rehearsal coordination, ensuring seamless event execution and high client approval

• Photographed weddings, edited images with attention to detail, and delivered high-quality digital albums, enhancing client satisfaction and generating referrals West Supply, Chicago, IL September 2018 – June 2019 Welder and Metals Artisan

• Delivered meticulously crafted bronze and aluminum castings, ensuring product quality and alignment with client and project requirements

• Coordinated with design and production teams to refine welding processes and prototypes, contributing to successfully completing custom projects

• Collaborated with design and production teams on prototypes and finished prototypes to ensure seamless project execution

Vero Design and Build, Chicago, IL June 2017 – September 2018 Fabricator and Welder

• Interpreted architectural blueprints and executed fabrication tasks to exacting standards

• Collaborated with onsite supervisors and teams to install custom metal works across Chicago

• Managed inventory and maintained organized production records, ensuring efficient workflows EDUCATION

AWS Welding Certificate Jane Addams Resource, Chicago, IL 2017 BFA Photography - University of Illinois Chicago, Chicago, IL 2014 BA Musical Theatre Performance - Ball State University, Muncie, IN 2007

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