Sales Operations Manager

Ephraim Duronville

Davenport, FL ***** • 407-***-**** • ***********@*****.*** • WWW: https://www.linkedin.com/in/ephraimaduronvillemba250201122

Professional Summary

Dynamic and results-driven sales leader with over a decade of experience in education, SaaS, and payment processing industries. Proven track record of closing enterprise, mid-market, and SMB deals, optimizing operations, and delivering measurable ROI. Adept at leading strategic initiatives, building client relationships, and leveraging technology to streamline workflows. Currently Sales Operations Manager at Ascent Payment Solutions, bringing industry expertise and a client-first approach to every engagement. Fluent in English and Haitian Creole. Sales operations professional with expertise in optimizing processes and driving sales performance. Skilled in team collaboration, adaptable to changing needs for reliability and consistency. Strong background in data analysis, CRM systems, and strategic planning. Known for delivering impactful results and fostering a productive work environment.

Skills

Project pipeline oversight

Team development

Improvement of sales efficiency

Sales software expertise

Sales coaching

Effective prospect tracking

Team-oriented approach

Sales team leadership

Target audience identification

Strategic planning for quarterly forecasts

Dashboard optimization expertise

Lead generation strategies

Work History

Sales Operations Manager, 07/2024 to Current

Ascent Payment Solutions

Lead and manage sales operations processes for the vacation rental and property management industry.

Conduct custom cost-savings analysis for prospective clients.

Streamline onboarding processes, ensuring compliance with banking and PCI requirements.

Manage CRM pipelines, drive team performance, and coordinate with underwriting and support teams.

Serve as primary point of contact for high-value accounts, ensuring satisfaction and retention.

Deliver presentations and strategic consultations tailored to client-specific business goals.

Championed continuous improvement by conducting regular reviews of internal processes to drive efficient gains.

U.S. Account Executive, 04/2022 to 07/2024

Stonly

Closed high-ticket enterprise, mid-size, and SMB accounts.

Delivered engaging product demos that led to consistent deal closures.

Maintained and forecasted a healthy pipeline of opportunities.

Provided a consultative sales approach, identifying client needs and aligning them with Stonly's solutions.

Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Established long-lasting relationships with key decision-makers within client organizations, solidifying the company’s reputation as a trusted partner in their respective industries.

U.S. Account Executive, 01/2019 to 04/2022

IntelliBoard

Managed sales relationships with K-12 and higher education institutions.

Delivered compelling product demos and closed high-value deals.

Submitted sales reports, forecasts, and territory analyses to leadership.

Participated in industry events and educational workshops to stay current on market trends.

Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.

Math and Science Instructor, 01/2016 to 12/2019

Saint Cloud Preparatory Academy – Saint Cloud, FL

Developed and managed engaging, supportive classroom environments.

Created lesson plans tailored to student needs in STEM subjects.

Enforced classroom procedures and managed student behavior.

Assessed academic and developmental progress to tailor interventions.

Collaborated with colleagues to develop interdisciplinary lesson plans, enhancing the overall educational experience.

Developed and refined curriculum materials, ensuring alignment with state standards and objectives for science education.

Education

MBA: Marketing Concentration, 04/2024

Southern New Hampshire University - Manchester, NH

I specialize in business strategy, finance, and data-driven marketing.

Applied academic insights into real-world sales challenges.

Honor Roll

Dean's List

B.A.: Political Science, History, 05/2016

Oakwood University - Huntsville, AL

Focused on U.S. constitutional law, governance, and civic engagement.

SCHOLARSHIPS & AFFILIATIONS

- President Scholarship - Oakwood University (2012-2013)

- Sherman Cox Scholarship - Oakwood University (2011-2012)

- UNCF Miscellaneous & Student Scholarships (2010-2012)

- Worthy Student Scholarship (2011-2012)

- Political Action Leader, NAACP Chapter - Oakwood University (2015-2016)

- Member, Phi Alpha Delta Law Fraternity

Languages

English

Native or Bilingual

French

Full Professional

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