Business Development Service Manager

Jeremy Hoskins

*** ********** *** *** 941-***-**** *******@*****.*** www.linkedin.com/in/jeremy-hoskins-a364ab99

PROFESSIONAL SUMMARY

Dynamic and results-driven professional with extensive experience in service management, fixed operations training, and customer-facing roles. Proven track record of building and maintaining strong client relationships, delivering exceptional service, and identifying opportunities to drive business growth. Transitioning into account management with a passion for consultative sales, solution delivery, and business development. Skilled in managing complex projects, training teams, and fostering cross-functional collaboration to enhance customer satisfaction and loyalty.

Professional Experience

Assistant Service Manager Asbury Automotive

Jacksonville, Florida Nov 2024 – Present

●Led a high-performing sales team of 6, achieving an annual sales goal of $400,000 to $600,000 through the strategic development of client relationships, training, and ongoing support.

●Developed expertise in technical specifications of vehicles and communicated complex product features to diverse customers, ensuring a tailored sales approach.

●Implemented CRM software to track leads, customer interactions, and sales performance, improving customer retention by 15%.

●Negotiated pricing and terms with clients, consistently exceeding monthly sales quotas by 10% - 20%.

●Developed and presented product demos for clients, ensuring clear understanding of features and benefits.

Fixed Operations Trainer Asbury Automotive Group

Jacksonville, Florida Nov 2023– Nov 20

●Developed and facilitated training programs for fixed operations teams, including Service Advisors, Technicians, Parts Personnel, and Management.

●Collaborated with department heads to identify skills gaps and tailored training modules to meet business objectives.

●Designed instructional materials such as manuals, job aids, and eLearning courses to enhance employee learning.

●Conducted leadership development workshops to improve team management, communication, and leadership skills within fixed operations.

Service Consultant Asbury Automotive

Avon/ Jacksonville, IN/FL Oct 2018 – Nov 2023

●Provided customers with detailed explanations of services, estimated repair costs, and potential timelines for vehicle service completion.

●Promoted and educated customers on vehicle maintenance schedules, improving preventative service adoption.

●Handled warranty claims, returns, and exchanges, ensuring compliance with company policies and manufacturer guidelines.

●Monitored vehicle progress through the service cycle, ensuring timely completion and high-quality work.

Skills & Competencies

●Sales Leadership: Experience managing and motivating sales teams to exceed targets and drive revenue.

●Client Relationship Management: Proven ability to build rapport, understand client needs, and maintain long-term relationships.

●Tech-Savvy: Strong understanding of technology products, including software, hardware, and SaaS solutions.

●CRM Software: Proficient in Salesforce, HubSpot, and other CRM tools for tracking leads, sales, and customer data.

●Negotiation: Skilled in negotiating deals, pricing, and contracts to ensure win-win outcomes.

●Presentation Skills: Able to communicate complex technical concepts clearly to non-technical audiences.

Education

A S Alexandria Technical College — Alexandria, MN May 2018

Certifications

●Honda Certified Service Advisor

●Ford Certified Service Advisor

●General Motors Certified Service Advisor

Technical Skills

●CRM Software: CDK, Xtime

●Microsoft Office Suite (Excel, Word, PowerPoint)

●Basic Knowledge of SaaS Products and Cloud Technology

References

Available upon request.

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