Data Entry Sales Representative
Resume:
RESUME
Daniel Binitie
****************@*****.***
Sales Representative
SUMMARY
Dedicated and understanding Customer Care representative with 3 years of experience Delivering exceptional service in fast- paced environments. Skilled in resolving customer inquiries, managing complaints and fostering positive relationships to enhance customer satisfaction. Proficient in CRM system enhancing good customer satisfaction and loyalty.
SKILLS
️ Customer Relationship Management (CRM): Salesforce, Zendesk, Freshdesk
️ Communication: Excellent verbal and written communication across phone, email, and chat
️ Conflict Resolution: Skilled at de-escalating issues and providing swift resolutions
️ Remote Tools: Slack, Zoom, Microsoft Teams, Google Workspace
️ Multitasking: Efficient in managing high-volume queues across multiple channels
️ Empathy & Active Listening: Strong focus on understanding customer needs
️ Process Improvement: Experienced in identifying and resolving workflow inefficiencies
️ Data Entry & Reporting: High accuracy with CRM data logs and performance tracking
️ Product Knowledge Development: Fast learner and effective product advocate
️ Inbound and Outbound calling
️upselling and cross-selling
PROFFIESIONAL EXPERIENCE
Pinnacle Group (USA) March 2020- December 2024
Proficient in Data entry and online research
Flier editing and proof reading
Customer relation and Satisfaction
Allied Air October 2018- January 2020
Issuing of invoice and confirmation of Receipts
Flight checks
Way Bill inspection
Education
Bachelor of Media and Communications
Afe Babalola University-2018
Additional Information
Available for remote work with Immediately can accommodate international time zones
Proficient in English (written and spoken)
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