Front Desk General Manager

KaShella Jenkins

***************@*****.*** 919-***-**** Columbia, SC

SUMMARY Dynamic sales professional with 13 years of experience seeking New Owner Sales Manager role. Proven expertise in timeshare sales, sales management, and driving sales efficiencies, with a track record of achieving significant revenue growth and client base expansion. Strong mentoring skills, enhancing team performance and fostering a high-achieving sales environment.

WORK EXPERIENCE CSL Plasma Columbia, AC

Medical Technician Jun 2024 - Present

• Conducts routine laboratory tests and procedures to assist in the diagnosis and treatment of patients, ensuring compliance with regulatory standards and maintaining accurate records.

Extended Stay America Irmo, SC

Front Desk Guest Services Representative Nov 2022 - Jan 2024

• Facilitated efficient guest check-ins and check-outs while addressing inquiries and complaints with professionalism and promptness.

• Negotiated hotel fees and reservation quotes, balancing guest satisfaction with company profitability.

• Collaborated with housekeeping and maintenance teams to ensure high standards of room maintenance and cleanliness, and supported staff training on front desk procedures.

Home 2 Suites by Hilton Columbia, SC

Assistant General Manager Dec 2021 - Aug 2023

• Assisted the General Manager in daily hotel operations, including administrative tasks such as scheduling, training, and recruitment.

• Improved guest service satisfaction by ensuring comprehensive staff training across all departments, collaborating with cross-functional teams to enhance customer experience.

• Consistently achieved a customer satisfaction rating of over 95% by promptly addressing inquiries via phone, email, and live chat.

• Managed inventory and procurement for the hotel and marketplace, ensuring a fully stocked market area and processing end-of-day reports and accounting tasks during night audits.

Hyatt Place Hotel (OPERA and Colleague Trained) Columbia, SC Director of Sales Apr 2022 - Jul 2023

• Achieved a 20% increase in annual revenue by consistently meeting targeted sales goals and negotiating key contracts, leading to a 25% growth in the corporate client base.

• Directed sales operations across a portfolio of 10 properties, achieving a 15% year-over-year revenue growth and implementing sales training programs that improved team performance by 30%.

• Spearheaded a successful rebranding campaign, enhancing brand visibility and market share while managing event planning for various functions, including weddings and business meetings.

Front Desk Manager Jan 2021 - Apr 2022

• Achieved monthly sales targets by leveraging comprehensive product knowledge and persuasive selling techniques.

• Delivered exceptional customer service by addressing concerns, facilitating returns or exchanges, and supporting guests with purchasing decisions.

• Organized and trained staff for bartending needs, managed inventory, and coordinated hotel activities to ensure seamless operations.

Nordstrom (Seasonal) Columbia, SC

Work From Home Agent/Remote Agent Oct 2021 - Jan 2022

• Delivered technical support and updated customer profiles, enhancing user experience and data accuracy.

• Facilitated order placements, returns, and exchanges, ensuring seamless transactions and customer satisfaction.

• Managed global customer service inquiries and coordinated logistics for product deliveries and pickups.

Oak Early Learning Child Development Center Clayton, NC Child Care Provider Sep 2019 - Mar 2020

• Delivered personalized care and implemented a 5-day age-appropriate curriculum for infants and toddlers, ensuring developmental milestones were met.

• Maintained open communication with parents through daily observations and incident reports, fostering trust and transparency.

Glory Days Grill Apex, NC

Server/Bartender Nov 2018 - Jul 2019

• Balanced and recorded cash and credit card receipts, ensuring accurate financial documentation and prepared cash deposits.

• Mixed and served crafted alcoholic and non-alcoholic beverages while providing tailored suggestions to enhance customer satisfaction and increase sales. Xerox/ (CVS Caremark) Cary, NC

Project Based (Prior Authorization) Department Oct 2015 - May 2017

• Managed and processed prior authorization requests for procedures and medications, ensuring compliance with Medicare and Medicaid regulations.

• Collaborated with healthcare providers and insurance companies to expedite approval processes and maintain detailed records of all transactions.

• Facilitated communication by scheduling appointments and preparing invoices, emails, and confidential paperwork for physicians and patients. Flowers Plantation (Temporary Summer Position) Clayton, NC Café AGM Jun 2016 - Oct 2016

• Co-managed café operations by directing staff and ensuring shift efficiency, including daily inventory checks and maintaining opening and closing protocols.

• Designed and introduced original beverage offerings, alongside developing a unique daily breakfast and lunch menu to enhance customer experience and drive sales.

• Planned and executed private events, ensuring guest satisfaction and fostering a collaborative team environment to support successful event delivery. Kickback Jacks Garner, NC

Waitress/Host May 2011 - Jul 2016

• Promoted beverage and menu specials to enhance customer experience and increase sales.

• Collaborated with team members to ensure smooth shift operations and guest satisfaction.

• Led end-of-shift procedures to maintain cleanliness and uphold operational standards. Xerox/ (Humana) Cary, NC

Project Based (Medical Administrative Assistant) Sep 2013 - Mar 2015

• Delivered comprehensive customer service by addressing inquiries from account members, physicians, and pharmacies, ensuring effective communication through inbound and outbound channels.

• Managed patient scheduling, insurance verification, and prior authorization processes for Medicare and Medicaid members, facilitating efficient document processing for various care services.

• Streamlined administrative procedures, achieving a 20% reduction in authorization times and supporting open enrollment inquiries and insurance account adjustments. High Rise Sports Bar and Grill N. Charleston, SC

Bartender Jun 2010 - Mar 2012

• Managed high-volume bar operations, including cash handling and performing co-management duties such as opening and closing procedures.

• Conducted pre- and post-shift alcohol inventory checks and crafted original beverages to enhance customer experience.

Wing Time Bar and Grill Charleston, SC

Bartender/Cocktail Waitress Apr 2009 - Jul 2011

• Provided exceptional service during high-volume lunch and dinner shifts, efficiently handling cash transactions and ensuring customer satisfaction.

• Promoted and sold event tickets, contributing to increased attendance for game and fight nights, while also supporting bartending and cocktail waitressing during club events.

Affiliated Computer Systems aka ACS (seasonal) Raleigh, NC Customer Service Agent (WellPoint Health Insurance) Sep 2008 - Mar 2009

• Delivered customer support by addressing inquiries and facilitating the enrollment or modification of health care plans for WellPoint account holders via inbound and outbound calls.

• Executed account updates, including adjustments to health care plans and quotation of rates, ensuring accurate and timely processing of customer requests. EDUCATION Penn Foster College Online

Online Degree, Medical Field

Trident Technical College Charleston, SC

Saint Augustine College

Education

Raleigh, NC

Burke High School

Diploma

Charleston, SC

2007

CERTIFICATIONS Diploma in Nail Technology, Trident Technical College May 2011 Bartender’s License in Mixology, ABC Bartending School Nov 2012 Medical prior authorization specialist, Prior Authorization Specialist

Feb 2014

Medical Assistant Nov 2013

SKILLS Prior Authorization Processes • Insurance Verification • Medical Terminology • Certified SC Licensed Notary • Strategic Planning • Team Leadership • Relationship Management

• Reservation Management • Market Analysis • Negotiation • Revenue Growth Strategies

• Problem Solving • Type 82 Words Per Minute • Knowledgeable With Office Software Such as Microsoft Publisher, Excel, PowerPoint, Word, Etc. • Proficient Knowledge in New Generation Technology Such as Internet and Data Devices • Closing Sales • Technical Abilities • Team Supervision • Sales Experience • Integrity

Contact this candidate