Customer Service Technical Support, Quality Analyst
Resume:
JOHN GLENN
GUDEN
CABAJAR
PROFILE
I am a highly organized, detail-
oriented, trainable professional with
experience as a customer service
representative and eight years of work
experience in a BPO company. I
aspire to provide exceptional service
to obtain a role in which I can apply
my work experiences to provide
quality assistance to each of your
unique stakeholders across your
organization.
ADDRESS:
BLK 5 Lot 12 Pogi St. SIR Phase 1
Bucana Davao City
CONTACT
PHONE:
EMAIL:
***************@*****.***
SKILLS
• Proficient in MS Application
• Data entry Management
• Administrative and customer
service
• Quality
• Teamwork
• Critical thinking
• Inventory Management
• Technical support
EDUCATION
ST. MARY’S COLLEGE OF TAGUM CITY
Tagum City Davao De Oro
BACHELOR’S DEGREE: BACHELOR OF SCIENCE IN COMMERCE MAJOR IN MANAGEMENT
YEAR GRADUATED: APRIL 2008
WORK EXPERIENCE
COLLECTIVE SOLUTION PHILIPPINES – Roadside Service Assistance June 2022 – August 2023
Assisting customers that need roadside assistance like towing, tire change, winch out, fuel delivery, and lockout
VXI Global Services - Customer Service Specialist
January 2020–June 2022
Helping customers in answering questions, comments, and complaints. Renewal of Subscription on a monthly, Quarterly, and yearly basis. IQOR Philippines - Technical Support Specialist
July 2019 –January 2020
Provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with their equipment.
KAPASERV KAPACOR INC - QUALITY ANALYST
July 2014 –June 2018
Identifying and fixing errors with products and sales before submitting them to the clients. Call listening to make sure that agents follow the guidelines and help identify ways to improve call quality and meet the organization's quality standards.
Contact this candidate