Customer Service Call Center

Talmadge Hugee

Remote worker

+1-856-***-**** *************@*****.*** Voorhees, NJ 08043

PROFESSIONAL SUMMARY

Seasoned professional with experience in benefit plan management, administration and design. Adept at quickly identifying and resolving complex benefit issues and ensuring compliance with all applicable regulations. Proven ability to develop cost-effective benefit solutions that meet the needs of employees while meeting budgetary requirements. Experienced in developing and delivering benefit orientations and providing employee education. SKILLS

Customer Service Call Center Customer Care Customer Support Computer Graphics Graphic Design Web Design Adobe Photoshop Mac OS Adobe InDesign Adobe Creative Suite Adobe Illustrator HTML5

EXPERIENCE

MEDICAL BENEFITS SPECIALIST, Philadelphia

Inspiritec, January 2021-January 2021

• I completed a medical benefits training session for 2 weeks as a potential representative

• I later received my paycheck for the completed training but resigned after being notified of a death in my family. CUSTOMER SERVICE TIER REPRESENTATIVE

USA Contact Point, January 2015-February 2015

Duties: As an independent contractor I assisted customers with account issues for membership billing and I also informed customers of product availability.

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CUSTOMER SERVICE REPRESENTATIVE

Arise Virtual Solutions, November 2012-January 2014

• Duties: As an Independent Contractor, I answered inbound calls for customer inquiries and order taking

• I also informed customers of product availability. CALL CENTER REPRESENTATIVE

Catalyst 360, November 2012-November 2012

Duties: I assisted customers with medical billing claims and in choosing an appropriate membership plan for the customer.

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DISH WASHER

Bon Appe'tit, February 2012-May 2012

• Duties: I maintained a clean work station, removed light and heavy trash

• I also cleaned all pots and pans through machinery or by hand. MAILROOM CLERK

Horizon House Employment Services, July 2008-August 2009

• Duties: I delivered paper stock daily to each assigned floor and took inventory afterwards

• I assisted co-workers with signing for all stocked items

• I processed all incoming and outgoing mail

• I also pickedpicked orders manually.

TICKET AGENT

Greyhound Lines, April 2004-October 2005

• Duties: I assisted passengers with travel information, processed ticket sales, and handled luggage claims. EDUCATION

ASSOCIATE IN COMPUTER GRAPHICS, Blackwood, NJ

Camden County College, January 2001

COMPLETED COURSEWORK TOWARDS CERTIFICATE, Miramar, FL Thompson Institute

COMPLETED COURSEWORK TOWARDS DIPLOMA, Philadelphia, PA Occupational Industrial Center

Cherry Hill, NJ

Cherry Hill East High School

CERTIFICATIONS

• Driver's License

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