Customer Service Reservations Agent
Resume:
Employment history
Senior Scheduling Agent **** - 2019
South African Airways at South Africa
Senior Groups Reservations 2013 - 2016
Ethiopian Airlines
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Confer with customers to determine their service requirements and travel preferences. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Announce arrival and departure information, using public address systems.
• Provide boarding or disembarking assistance to passengers needing special assistance. Examine passenger documentation to determine destinations and to assign ticketing. Assemble and issue required documentation, such as tickets, traveling vouchers, travel insurance policies, and itineraries.
• Maintain computerized inventories of available passenger space and provide information on space reserved or available.
• Trace lost, delayed, or misdirected baggage for customers.
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements. Keep information facilities clean during operation. Assistant to Director 2011 - 2012
Agri-Research Consultancy
• Assist director to managers’ workflow and office deadlines.
• Manage diary, internal and external meetings calendars, and task list.
• Communication with senior managers and executives inside and outside the organization. Naome Chivinge
Senior Reservations agent
38 years old
Senior Reservations Agent with 18 years of extensive expertise in the airline and customer service industry. Demonstrates strong skills in ticketing, customer service, and team management, with a proven track record in optimizing service quality and driving revenue growth. Adept at strategy development and conflict resolution, consistently enhancing customer satisfaction and retention.
2600 kinship pwky Celina, Dallas, 75009
*.********@*****.***
Ensured pre-payments to avoid penalties, securing bookings and enhancing customer retention. Customized itineraries and quotations, boosting customer satisfaction and repeat business. Converted calls and inquiries into secured bookings, driving significant revenue growth. Built supplier relationships for best rates and confirmed bookings, optimizing service quality.
• Preparation /compilation of budgets /proven excel experience. Redirecting urgent matters to the director.
• Good energy levels and proactive approachability to show initiative. Various research tasks as required. Agricultural research work.
• Preparing PowerPoint presentations required and other documents.
• Coordinate relevant directors’ travel arrangements and conferences –requires initiative in handling business and travel arrangements. enquires of a routine nature.
• Acting as a scribe at meetings workshops and forums. Reservations Agent 2007 - 2010
Botswana Airways
• Flight check-in counter, Control of Passenger Services counter
• Boarding of passengers, the closing of flights, Providing flight information requests.
• Check baggage and cargo and direct passengers to designated locations for loading
• Determine special assistance needs of passengers such as unaccompanied minors, the elderly, or disabled persons.
• Supervise junior staff and, Air Botswana Flight check-in counter.
• Customer service supervisor Control of Passenger Services counter Boarding of passengers
• Closing of flights Provide flight information requests assistance of special needs passengers Customer Service Agent 2006 - 2007
Zimbabwe Airways
To date Feb 2019 - Present
Tarmark global shipping
Education
Associate in Hospitality Management Sep 2015 - 2016 Graduated with honors in service and Management.
Distinction in Hotel management
Guest service Supervision
Diploma in Operations Management 2017 - 2017
Assisted customers with travel plans, providing detailed information and resources. Handled incoming calls and directed them to appropriate departments, managing reception duties. Coordinated cabin and flight deck bookings, ensuring a professional reception environment. Oversee export and import operations, ensuring compliance with TSA and Customs regulations. Develop and enhance air freight procedures, achieving measurable operational efficiency. Negotiate rates and contracts with air carriers, securing cost-effective solutions. Collaborate with sales to meet business targets, driving revenue growth. Maintain long-term client and carrier relationships, fostering trust and reliability. Quick learner with a strong work ethic, consistently meeting deadlines and contributing to team success at Tarmark Global Shipping.
Demonstrates punctuality and dedication, effectively managing tasks and improving team efficiency at Tarmark Global Shipping since Feb 2019.
Works well in a team, showing strong interpersonal skills and a willingness to learn, contributing to Tarmark Global Shipping's ongoing success.
Maintains high attention to detail, ensuring accuracy and reliability in all tasks, enhancing operational efficiency at Tarmark Global Shipping.
Galileo Certification 2015 - 2015
Amadeus Passenger Handling 2018 - 2018
Amadeus Reservations 2018 - 2018
Airport Security Certificate 2018 - 2018
SABRE Advanced Conversion Certification
Airport Security Certification 2018 - 2018
Ramp Safety Certificate 2007 - 2007
Air Zimbabwe
Elementary Ticketing Certification 2006 - 2006
AITA
Associate Degree Jun 2024 - Present
IATA cargo diploma
Skills
Team Management Development Skills
Leadership Skills Training Skills
Conflict Resolution Customer Service Skills
Reservations Ticketing
Organizing workflow Creative thinking
Operation Improvement Strategy Development
Communication Time Management
Problem-solving Multitasking
Analytical Thinking Sales Skills
Negotiation
References
Mwaba Funga
**********@*****************.*** +27(0)11 781 5951 Collette Fritz
Mr Dave Wiggett
Jacob Aaron
Ethiopian Airlines South African airlines
Latora Travel Lodge Emirates Station Representative Additional information
Sheraton hotel shadow manager
Assistance manager
Supervising and coordinating the activities of various departments within the hotel, including front desk, housekeeping, food and beverage, and maintenance.
Ensuring efficient and effective day-to-day operations, maintaining quality standards, and implementing operational procedures.
Monitoring occupancy levels, revenue, and expenses to optimize profitability. Resolving guest complaints and ensuring high levels of customer satisfaction. Developing work schedules, assigning tasks, and monitoring performance to maintain a high level of service. Conduct regular staff meetings, provide feedback, and foster a positive work environment. Implementing training programs to enhance employee skills and knowledge.
Contact this candidate