Customer Service Vehicle Maintenance

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EDEM KOFI DORLEDZI

Nyamekye Trakor Street, Accra Ghana +233 Email: **************@*****.*** Tel: +233(0)546754600 Nationality: Ghanaian

PROFESSIONAL SUMMARY

Experienced and reliable professional driver with a proven track record of delivering safe, efficient, and customer- focused transportation services. Over five years of driving experience, including roles as a Taxi and Uber driver, as well as a dedicated Marketing Driver for BlueBand Ghana. Skilled in navigating urban and rural routes, using GPS and local knowledge to optimize travel time and ensure timely arrivals. Maintained high customer satisfaction ratings by providing courteous, personalized service, assisting passengers with luggage, and ensuring a comfortable, smooth ride. Utilize mechanic expertise to conduct routine vehicle maintenance, minimizing downtime and reducing repair costs.

SKILLS/COMPETENCIES

Safe driving and route optimization

Excellent customer service

Vehicle maintenance and basic repairs

GPS navigation and traffic management

Time management and punctuality

Critical Thinking

Communication skills

Adaptability and problem-solving

Knowledge of road safety regulations

Record-keeping and reporting

EDUCATIONAL BACKGROUND

Mawuli Secondary School, Ghana

WASSCE, 1997 to 2000

WORK EXPERIENCE

Taxi Driver 2020 to present

Provided reliable and efficient taxi services to passengers, ensuring timely pick-ups and drop-offs across various locations.

Delivered excellent customer service, assisting passengers with luggage, answering questions, and providing a safe, comfortable ride.

Navigated routes using GPS and local knowledge to minimize travel time and avoid traffic, ensuring punctuality.

Maintained a clean, well-presented vehicle interior and exterior to ensure passenger satisfaction and comfort.

Performed basic vehicle maintenance and regular inspections, utilizing mechanic skills to identify and resolve minor issues.

Conducted daily vehicle checks, including tire pressure, oil, brakes, and engine fluids, to ensure safe operation.

Managed cash and electronic payments, providing accurate change and receipts to passengers when needed.

Adhered to all traffic laws, safety regulations, and company guidelines to ensure the safety of passengers and others on the road.

Built positive relationships with regular clients, offering reliable service to secure repeat business.

Kept records of daily trips, mileage, and maintenance for efficient vehicle management and reporting. Uber Driver Uber Ghana 2019 to 2020

Provided reliable and timely transportation services to passengers, ensuring a safe and comfortable experience.

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Used the Uber app to manage ride requests, navigate routes efficiently, and communicate with passengers.

Maintained a clean and well-presented vehicle, conducting regular checks and cleaning to ensure high standards.

Delivered excellent customer service by greeting passengers, assisting with luggage, and accommodating any special requests.

Monitored traffic conditions to avoid delays, using GPS and traffic apps to select the quickest routes.

Ensured passenger safety by following all road laws, regulations, and Uber’s safety guidelines.

Handled payments through the app, assisting passengers with any questions about fares and Uber services.

Received and addressed feedback from passengers, maintaining a high rating by providing consistent service.

Kept accurate daily records of trips, mileage, and vehicle maintenance needs for tax and service purposes.

Responded to Uber’s alerts for high-demand areas, maximizing earnings by adjusting availability based on peak times.

Driver/Distributor GNG Communication 2013 to 2018

Transported and distributed call credits, SIM cards, and related products to various retail locations across designated areas.

Managed and tracked inventory levels of call credits and SIM cards, ensuring timely restocking and accurate record-keeping.

Processed and fulfilled orders received from retailers, ensuring accuracy and completeness in every delivery.

Built and maintained relationships with retailers, addressing concerns or questions about products and services.

Planned and optimized delivery routes to ensure timely deliveries and efficient fuel usage.

Supported promotional activities by providing product information to retailers and assisting in product placement and marketing.

Collected payments from retailers and conducted daily cash and product reconciliation to ensure accurate transactions.

Regularly inspected and maintained the company vehicle to ensure safe and reliable transportation of products.

Compiled and submitted daily reports on deliveries, inventory levels, sales, and any issues encountered during distribution.

Marketing Driver BlueBand Ghana 2010 to 2013

Transported marketing materials, including banners, product samples, and promotional items, to various event locations and retail outlets.

Assisted the marketing team in setting up promotional stands and displays at supermarkets, events, and outdoor locations.

Distributed product samples to target consumers and gathered feedback on their experience with the brand.

Engaged with customers at promotional events, providing product information and answering questions to promote BlueBand products.

Collaborated with the sales team to restock products at partner retail locations and ensure brand visibility.

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Maintained records of daily activities, including product distribution, event attendance, and customer interactions.

Monitored and reported on competitor activities encountered during distribution to help inform marketing strategies.

Ensured the safe handling and timely transportation of products, adhering to delivery schedules.

Conducted daily vehicle checks and basic maintenance to ensure safety and reliability on the road. OTHER EXPERIENCE

Mechanic

KEY ACHIEVEMENTS

Implemented a new shelf organization system that increased product visibility and accessibility, resulting in a 10% boost in sales within the first month.

Successfully resolved a challenging customer complaint, resulting in a loyal customer returning to the store and providing positive feedback about the resolution process.

Successfully maintained high client satisfaction across multiple roles, including achieving a 4.8+ star rating as a driver and building repeat clientele in both taxi and Uber services, reflecting dedication to exceptional service.

Facilitated safe and effective transportation, customer service, and rehabilitation support, with over 3,000 safe trips as a driver and successful completion of hundreds of physiotherapy treatment plans, contributing to client recovery and satisfaction.

LANGUAGES

English

HOBBIES

Driving

REFERENCES

Available Upon Request

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