Customer Service Certified Medical
Resume:
Nikisha Belt
Lebanon, MO
***********@*****.***
Professional Summary
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
* High Academic Honors Recognition / Dean's List.
* Well organized and experienced with Microsoft Word and Office Suite.
* Actively participates as a member of a team to move toward the completion of goals.
* Certified Medical Aide, CPR Certified, and Insulin Certified.
Authorized to work in the US for any employer
Work Experience
Patient Access Coordinator
Central Ozarks Medical Center-Richland, MO
June 2023 to November 2023
I run eligibility on patients insure, answer call, book appointments for our providers. I greet patients and check them in. Make sure all paperwork is completed. I run end of day to make sure all numbers match.
Police Dispatcher/Clerk
Richland Police Department-Richland, MO
August 2019 to May 2023
Answer telephones, run reports monthly in Microsoft, take emergency calls and dispatch them to the officers. I send police reports to the correct prosecuting attorney, juvenile offices, etc.
Certified Medical Aide / Assistant Manager
Rosewood Manor-Richland, MO
August 2013 to January 2015
* Prepared meals and medications for residents.
* Completed accurate monthly charting for residents' files.
* Distributed prescription medication to the residents.
* Assisted with daily needs of residents and maintained confidentiality of proprietary information.
Education
Associate of Science degree in Health Sciences
Ultimate Medical Academy
2018
High school diploma or GED
Skills
• Receptionist • Dispatch
• Administrative experience • Laundry
• Front desk • Microsoft Word
• EMR • Cash register
• Anatomy Knowledge • Physiology knowledge
• Communication skills • Medical Terminology
• Customer support • HIPAA
• Typing • Vital Signs
• Billing (Less than 1 year) • Forklift
• Microsoft Office • Phone etiquette
• Medical Office Experience • Customer service
• Accounting (Less than 1 year) • Medical office experience
• Computer skills • Patient service
• Injections • Microsoft Excel
• Microsoft Outlook • Transcription
• Dietary aide experience • Medical Records
• Windows • Records management
• Triage • Customer Service
• Filing • Communications
• Organizational skills • Excel
• Medical terminology
• Scheduling
• Office experience
Certifications and Licenses
Driver's License June 2002 to June 2028
Additional Information
KEY QUALIFICATIONS
Medical Administrative Assistant * Medical Terminology * Patient Processing * Release of Information Introduction to ICD-10-CM Coding * HIPAA Compliance * Anatomy & Physiology Medical Billing * Medical Records Management * Patient Registration Electronic Health Records (EHR) * Electronic Medical Records (EMR) * Greenway Medical Laws & Ethics * Pathophysiology for Medical Office * MS Office / MS Word Computer Information Systems * Medical Transcription * Office Accounting * Principles of Management
Contact this candidate