Scheduling Coordinator, Data Entry, Office Administrator Advisor III

Leah Berglund

*** ***** **** ******** ****, AZ **442 P: 760-***-****

Objective

Looking for a stable environment to provide preservable accountability and workmanship.

Experience

**/**** - ******T Aspen Dental - Scheduling Advisor III

●Provides appointment scheduling inbound and outbound.

●Warm and cold transferring to offices specific to state office(s).

●Providing insurance information per guidelines for each state per protocol.

●Multi-phone line consistency with empathy and one-call resolution.

●Submitting/reminding timecards for team efficiency and pay stubs.

●Providing leadership and encouragement through the team.

11/2019- Concentrix - Customer Advisor III - Projects for Citi Bank, Wyndham Resorts, EyeMed Insurance

●Provides and takes payments for consumer and commercial credit cards - reviews annual statements with clients who call inbound.

●Warm and cold transferring to departments in order to get the client to the correct resolution - while maintaining one-call resolution.

●Notating accounts with information regarding the call for future agents to refer back too. Assisting any store employees who call in in regards to the client.

12/2018 - 2020 YMCA Gymnastics Center - Carlsbad, CA - Office Administrator II

●Registers individuals for provided program(s)

●Takes payment and calls accounts for Balance Due(s)

●Makes sure all Medical Waivers are filled out, and filed in correct order of recipient

●Maintains records and cash history within accounts & safe deposit box

●Takes deposits and full payments for birthday parties, and other events

●Makes sure safe is correct, counted and locked and all EOS slips are turned into corporate

●Programs used: Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, CCCopTIME, 45wmp with no errors

06/2017 -04/2018 NEWPORT PACIFIC LLC - Olive Avenue RV Resort - Oceanside, CA - Office Administrator I

●Multi-phone line consistency with amazing customer service

●Efficiency taking reservations in a timely and organized fashion

●Confirming reservations/canceling reservation(s) under policy standards

●Accommodating to guest’s preferences in RV sites

●Taking deposits along with first month's rent from preliminaries

●Creating Electric Meter Read Invoices through Excel for Billing

●Stocking, organizing and filing things needed in inventory and Front Desk

●Doing frequent walk throughs to make sure RV Park is clean by walking around sites “Check-Up’s”

●Key holder for Petty Cash — keeps track of invoices, receipts and cash

●Programs used: Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Hercules 3.0, many Extensive POS Systems, etc.

Education

Penn Foster College - Bachelor’s of Applied Science in Business Management - 2020

Achievements

-Award of Early Graduate at Audeo Charter School 2016

-Helped lead activities at Carlsbad Music Festival 2013

-Community service hours for volunteering at Oceanside Humane Society 2012

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