Leah Berglund
*** ***** **** ******** ****, AZ **442 P: 760-***-****
Objective
Looking for a stable environment to provide preservable accountability and workmanship.
Experience
**/**** - ******T Aspen Dental - Scheduling Advisor III
●Provides appointment scheduling inbound and outbound.
●Warm and cold transferring to offices specific to state office(s).
●Providing insurance information per guidelines for each state per protocol.
●Multi-phone line consistency with empathy and one-call resolution.
●Submitting/reminding timecards for team efficiency and pay stubs.
●Providing leadership and encouragement through the team.
11/2019- Concentrix - Customer Advisor III - Projects for Citi Bank, Wyndham Resorts, EyeMed Insurance
●Provides and takes payments for consumer and commercial credit cards - reviews annual statements with clients who call inbound.
●Warm and cold transferring to departments in order to get the client to the correct resolution - while maintaining one-call resolution.
●Notating accounts with information regarding the call for future agents to refer back too. Assisting any store employees who call in in regards to the client.
12/2018 - 2020 YMCA Gymnastics Center - Carlsbad, CA - Office Administrator II
●Registers individuals for provided program(s)
●Takes payment and calls accounts for Balance Due(s)
●Makes sure all Medical Waivers are filled out, and filed in correct order of recipient
●Maintains records and cash history within accounts & safe deposit box
●Takes deposits and full payments for birthday parties, and other events
●Makes sure safe is correct, counted and locked and all EOS slips are turned into corporate
●Programs used: Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, CCCopTIME, 45wmp with no errors
06/2017 -04/2018 NEWPORT PACIFIC LLC - Olive Avenue RV Resort - Oceanside, CA - Office Administrator I
●Multi-phone line consistency with amazing customer service
●Efficiency taking reservations in a timely and organized fashion
●Confirming reservations/canceling reservation(s) under policy standards
●Accommodating to guest’s preferences in RV sites
●Taking deposits along with first month's rent from preliminaries
●Creating Electric Meter Read Invoices through Excel for Billing
●Stocking, organizing and filing things needed in inventory and Front Desk
●Doing frequent walk throughs to make sure RV Park is clean by walking around sites “Check-Up’s”
●Key holder for Petty Cash — keeps track of invoices, receipts and cash
●Programs used: Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Hercules 3.0, many Extensive POS Systems, etc.
Education
Penn Foster College - Bachelor’s of Applied Science in Business Management - 2020
Achievements
-Award of Early Graduate at Audeo Charter School 2016
-Helped lead activities at Carlsbad Music Festival 2013
-Community service hours for volunteering at Oceanside Humane Society 2012