Office Manager Customer Service
Resume:
MELISSA JEWELL
Oceana, WV *****
***************@*****.***
Work Experience
Medical Assistant December 2021 — January 2022
Asthma and Allergy Center
Beckley, WV
e Interviewed patients to obtain medical information and measured their vital signs, weight, and height
e Cleaned and sterilized instruments and dispose of contaminated supplies
e Explained treatment procedures, medications, diets, or physicians’ instructions to patients
e Prepared treatment rooms for patient examinations, kept the rooms neat and clean
Front Desk Receptionist November 2020 — September 2021
Mountaineer Family Medicine, Inc.
Oceana, WV
¢ Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultation and called
in patients’ medicine as needed
e Performed bookkeeping duties, such as credits or collections, prepared and sent financial statements or
bills, and kept financial records
e Scheduled tests and procedures for patients, such as lab work or diagnostic imaging, on physician order
© Operated office equipment, such as voice mail messaging systems, and use word processing,
spreadsheet, invoices, financial statements, letters, and medical records
Referral Coordinator September 2014 — June 2017
Tug River Health Center
Pineville, WV
e Greeted visitors, ascertain purpose of visit, and directed them to appropriate staff
e Prepared correspondence or assisted physicians with preparation of reports, speeches, articles, or
conference proceedings
e Transcribed recorded messages, practitioners' diagnoses, and recommendations into medical records
Office Manager August 2004 — September 2014
Foot and Ankle Clinic of Virginia
Princeton, WV
e Educated the public about the benefits of foot care as a podiatry assistant
¢ Compiled and recorded medical charts, reports, or correspondence
e Prescribed medications, corrective devices, physical therapy, or surgery
Qualifications/Skills
Billing, Referrals, Pharmacy, Triage Patients, Labs, Contact with Doctor Offices, Reception
Education
Beckley College Graduated 1986
Associates of Arts Degree in Business
Oceana High School Graduated 1984
Diploma
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