Data Analyst Power Bi

Peterson Aurelien

********.********@*****.*** (**7) 528- 6593 Conroe, TX

SUMMARY OF QUALIFICATIONS

Highly analytical and detail-oriented Data Analyst with over 5 years of experience in data analytics. Proficient in Power BI, Microsoft Office, and data visualization tools. Strong leadership, communication, and organizational skills. Customer service oriented and able to interact with all levels of the organization.

SKILLS

Proficient in Power BI, JIRA, SAP, Microsoft Office (Excel, Access, Word, SharePoint and Outlook)

Experience with data acquisition, management, and analytics (3+ years)

Familiar with data extraction from Crystal, Salesforce, and other corporate management software applications

Knowledge of data visualization tools to create interactive data visualizations that help pinpoint KPI performance and opportunities

Strong analytical skills and statistical knowledge.

Ability to partner with technology teams to update system UI to enhance quality of data output

Data cleaning, data validation, data transformation.

Ability to work in a constant evolving environment

Strong leadership, communication, and organization skills

EXPERIENCE

Walmart Distribution Center

Order Filler October 2024 - Present

Executed accurate and efficient order picking and packing operations to fulfill customer and store orders within specified timeframes.

Utilized handheld scanners and warehouse management systems to track and manage inventory, ensuring precise order fulfillment.

Collaborated with team members to maintain a smooth workflow and meet daily productivity goals in a fast-paced warehouse environment.

Collaborate with team members to sustain workflow efficiency and achieve daily productivity targets in a fast-paced setting.

Conduent Inc

Client Service/ DMV Analyst November 2016 - February 2024

Managed client reports and dashboards, delivering updates on violations and DMV hit trends to improve transparency and decision-making.

Developed dashboards to track KPIs, achieving a 15% reduction in no hits and a 5% improvement in overall program performance.

Created a training program for processing violation transactions, enhancing new team member efficiency by 30% within the first month.

Facilitated communication and resolution of DMV service requests, resulting in a 20% improvement in average response time.

Investigated and tracked fraudulent toll transactions to ensure accurate processing and reporting.

Collaborated with cross-functional teams to implement data-driven solutions.

Violations Analyst February 2014- November 2016

Managed reports and dashboards, delivering updates on violations transaction trends to enhance transparency and support informed decision-making.

Resolved an 80,000-toll image transaction backlog, significantly enhancing operational efficiency and customer satisfaction.

Conducted training programs for the image review data entry department, boosting productivity and accuracy by 20%.

Collaborated with clients and consultants to refine business processes, achieving a 15% increase in client satisfaction metrics.

Xerox Corp (Merged with Conduent)

Service Support Representative February 2006 - February 2014

Resolved customer inquiries and disputes by applying established company protocols, ensuring efficient and effective service delivery.

Trained new temporary staff to operate efficiently within a dynamic work environment, contributing to improved team performance.

Managed high-volume customer interactions, providing payment assistance for 15-25 clients hourly, while overseeing daily inventory management for a stock of over 5,000 tag devices

EDUCATION

Keller Graduate School of Management Clarkson University- Potsdam, NY

Masters of Business Administration Bachelors of Science

Concentration: Marketing Business Administration; Concentration in Marketing

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