Administrative Assistant Data Entry

Tlyn Alexander Hardworking, Results- & Service-Centric Administrative Leader

Atlanta, GA 30303 404-***-**** ********@*****.***

Qualifications for:

Data Entry Tech Executive Administrative Assistant

Dynamic Technical and Administrative Professional who makes sound decisions to align with an employer’s mission, vision, and values, and who seeks to translate strong experience toward excelling in a growth-oriented new role. Top Performer who has been commended for a proven ability to maintain poise in difficult situations and within fast-paced environments, and who succeeds in autonomous or collaborative work scenarios. Ambitious Self-Starter who rises above challenges to quickly resolve issues and achieve winning outcomes with a confident disposition. Excellent Communicator skills, detailed oriented, computer savvy, willingness to learn, ability to change course who handles confidential data with discretion, and who leads peers by example and with ethics and integrity, which is highly important. Self-driven and self-motivated by retaining systems training, processed training, and the ability to work virtually. I have utilized effectively my communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.

Professional Experience

CVS Health

Customer Service Representative – RX Admin OTCHS (REMOTE) October 2024 – Present

Response to incoming inquiries via phone, emails, or chat, providing prompt and helpful responses to customer questions, issues, and/or concerns. Assists customers with technical or product-related by guiding them through troubleshooting steps to resolve problems effectively.

Help process customer orders, track shipments, and facilitate returns or exchanges, including addressing any issues related to billing, shipping, or payment.

Instructs customers on how to use products or services most effectively, offering tips, answering frequently asked questions, and providing step-by-step instructions when needed.

Maintains records of customer interactions, including - inquiries, complaints, and resolutions, to track trends, identify areas for improvement, and provide a comprehensive customer history for future reference. I the first call resolution across multiple functions within the system.

Identifies current inefficiencies, seeking input from relevant stakeholders and implementing effective solutions to successfully enhance the company’s competitive advantage in the industry.

Escalates issues to management or specialized departments for further investigation and resolution when customer problems cannot be resolved immediately.

Assists new employees by providing guidance, sharing knowledge, and ensuring they understand certain processes and procedures.

Contributes to the delivery of Customer Service onboarding orientation, training programs, in-services, and other programs as required.

High-Speed Hard Wired Internet service is required and an isolated environment within your home that removes all distractions and provides the professional experience for our customers as expected.

I have received (3) weeks in a row recognition for top 5QA scores for the following:

I have assisted on several projects in the last several months.

I access multiple system applications simultaneously to effectivel service customers. I actively participate and contribute in engagement and team building activities which includes but not limited to: OTC Operator Portal, OTC Network Portal, Workbraine, OTCHS The Source.

I have received recognition for making the Top 5 QA metric scores for 3 weeks in a row in April/March 2025.

Millennium Information Services Ellenwood, GA

Field Inspector (Part-Time) August 2024 – Present

My primary responsibility is home inspection of residential properties for BCPOS. I examine properties and send written and photographic reports to lenders, insurance companies and other interested parties. I can see whether anyone is occupying a property, assess damage, evaluate the property for a potential mortgage or check its condition after a foreclosure. I am familiar with tools such as Google Docs, Slack, SharePoint, Acuity and Excel’s and Master Spreadsheets.

“I examine properties and send written and photographic reports to lenders, insurance companies as well as other interested parties”

“Primary responsibility is that of home inspections of residential properties for Millennium Information Scvs.

BarCode & POS - REMOTE Alpharetta, GA

Field Inspector (Part-time) June 2023 – June 2024

My primary responsibility is home inspection of residential properties for BCPOS. I examine properties and send written and photographic reports to lenders, insurance companies and other interested parties. I can see whether anyone is occupying a property, assess damage, evaluate the property for a potential mortgage or check its condition after a foreclosure. I am familiar with tools such as Google Docs, Slack, SharePoint, Acuity and Excel’s and Master Spreadsheets.

TLYN ALEXANDER PAGE TWO

“I examine properties and send written and photographic reports to lenders, insurance companies as well as other interested parties”

“Primary responsibility is that of home inspections of residential properties for BCPOS”

Marketing & Customer Service Training Technician 2010 – 2012 2015

Excel in providing administrative assistance to executives within a part-time capacity, including coordinating meetings, facility requests, and presentations, as well as collaborating on key projects.

Completed training in Point-of-Sale applications (e.g… Microbix, ICVerify, RetailSTAR).

Utilized SharePoint, Acuity, and Excel’s Maste Spreadsheets, trained in detection of Fraud alerts in system.

Alpha Nomos Mobile Notary by Tlyn Services - REMOTE Atlanta, GA

Mobile Notary Public March 2023 – Present

My primary responsibilities are of being a Mobile Notary is to oversee the signing of important documents, such as contracts, will and articles of incorporation by the required parties

* Examining legal documents to verify completeness of said documents.

* Administering Oaths and taking acknowledgements.

Also, but not limited to; Trusts, Affidavits, Bank Forms, Loan Documents, Power of Attorney, Finger Printing, Record Expungement, I-9 Employment Verification, Apostille Courier and Proctor.

Responsibility Disclaimer: I am not a Licensed Attorney to practice law in the state of Georgia, I may not and will not give legal advice or charge a fee for legal advice.

COCA COLA - Contract – REMOTE Atlanta, GA

Data Entry Clerk, III – Food & OCC Safety & Sustainability – QSE Nov 2022 - April 2023

Database Management (e.g. SAP Procurement Contract Database Excel spreadsheets SharePoint etc.). Routine data analysis (e.g. determination of data entry progress) report generation and miscellaneous/ad hoc tasks as determined by the commodity manager or buyers. Worked with the Bottling Units to ensure the hygiene of the data and ensuring timely entering of the data into KOSMOS Review multiple excel sheets and connect them with the data on KOSMOS and highlighting to the respective TOM / QSE manager in case the plant has not reported data by the scheduled timelines. This position acts as a checkpoint in absence of system interlocks and alerts for incomplete submissions, missing data, inadequate plausibility comments, and skipped self-declarations completion of following. Responsible for transferring data from one database to another within SharePoint Campaigns.

Fielded all incoming help requests from Bottlers via telephone and/or emails in a courteous manner. Document all pertinent end user identification information, including, but not limited to, name, department,

Contract information and nature of all problems and issues. Entered a variety of data using current technology. Prepared and sorted documents for data entry, as well as created and maintained logs for tracking purposes; reviewed discrepancies in data received from Bottlers.

Transcribed information into required electronic format

Communicated with Bottlers weekly to ensure data was accurate on Master Database systems and Dashboards. Communicated with Bottlers weekly to ensure data was accurate on Master Database systems and the Dashboards as well.

REEF PARKING Atlanta, GA

Operations Manager at Atlantic Stations Aug 2022 – Nov 2022

The Operations Manager ensures the safe and efficient parking operations,

delivery service that exceeded our customer/client’s expectations.

As Manager I was responsible for all aspects of operating the parking facility including staff

management, revenue control, safety, and client relations.

· Responsible for the supervision of location staff including delegating, coaching/developing,

monitoring performance and ensuring compliance with all company standards.

DeKalb County Probate Court Decatur, GA

Wills & Estates / Marriage Licenses / Weapons Control

Deputy Clerk II May 2020 – Feb 2022

Leverage broad scope of public-sector knowledge toward directing all facets of confidential records generation and recordkeeping, including accurately interpreting and applying policies and procedures.

Courteously greet customers and visitors daily via phone, as well as in person. Screen callers and take messages. Liaise among the public, attorneys, court personnel, county and local officials.

Deputized by Judge of Probate Court to sign and certify key legal documents.

Sworn-in by Judge to give oaths in person, as well as through Zoom.

Upheld responsibility for daily register until end of business day.

Trained in Eagle software to accept payments, applications, records, and documents.

Completed Marriage License and Weapons Control training.

TLYN ALEXANDER PAGE THREE

Barcode & POS, LLC - REMOTE Atlanta, GA

Marketing & Customer Service Training Technician (Part-Time) 2010 – 2012 2015

TAS, LLC - REMOTE Ellenwood, GA

ARISE - Customer Service Agent (Owned and Operated) 2017 – 2020

Demonstrated strong communication and interpersonal relations skills toward accurately dispatching emergency roadside assistance for two (2) separate clients for covered and uncovered customers.

Continually counseled customers on options for service and coverage.

Improved customer satisfaction via expert conflict and issues resolution.

Cross-trained and provided back-up for Customer Service Representatives.

Customer support; BPO call centers with customer calls and emails if necessary.

Included Data entry into system database daily. Quickbooks in accounting.

Rohadfox Construction Control Services Atlanta, GA

Public Information Officer (Contract) 2015 – 2017

Led targeted job site visits daily to communicate with site crew and ensure everything was in order within the community. Met and communicated with all residents on the next steps to expect.

Performed title searches to determine ownership and processed legal documents for Right of Way for each contract. Retrieved data via internet / intranet for city / county and other municipal resources.

Proactively participated in weekly meetings with the Public Information Manager.

Supported City of Atlanta PIMs in property research and right-of-entry in SG1/2 areas.

Completed ROEs, RFIs, Expedition, and permit writing training through the City of Atlanta.

UPS Sandy Springs, GA

Executive Administrative Assistant – Plant Engineering Dpt. (via CorTech Staffing) 2014 – 2015

Delivered integral support for Plant Engineering executives and team, including developing correspondence, presentations, charts, and reports. Managed purchase orders and payment requests.

Georgia Professional Standards Commission (GaPSC) Atlanta, GA

Business Operations Specialist Customer Service Specialist (via Dover Staffing) 2010 – 2014

Played a vital role in supporting the Program Director within the Program Assessment / Title II A Unit responsible for educator certification, approval of preparation programs, ethics, and state initiatives

Rohadfox Construction Control Services Atlanta, GA

Public Information Officer – Sewer Rehab Program 2009 – 2010

City of Atlanta Councilmember District 2 Atlanta, GA

Office Manager/Executive Assistant – District 2, Councilman Kwanza Hall 2007 – 2009

Recognized as the “go-to” constituent liaison for City Council member’s office, including participating in multiple weekly community meetings. Used tact and diplomacy while handling sensitive information.

Prepared legal documents, conducted research, and provided briefings on legislative issues. Accurately compiled, typed, and maintained confidential and sensitive correspondence, files, records and reports.

Quickly assessed and responded to complaints and / or inquiries from constituents and provided requested information or liaisons with appropriate office, agency, and / or department for resolutions.

Composed PowerPoint presentations for Councilmember’s neighborhood events.

Represented District 2 and Councilmember at NPU and neighborhood weekly meetings.

Education & Technical Summary

Microsoft Certificate, Lanier Technical Institute Computer Programming Visual Basics - 2001

DeKalb College - Paralegal Certificate - 1992, Albany State College - Undergraduate Business Management Studies – 1979 Certified Public Notary for the State of Georgia. Field Inspector-Residential/Commercial training – 202*-****-**** CRM Asst. Customer Service Remotely.

Typing – 70+ WPM Transcription – 60+ WPM Data Entry – 14,000+ KPH Oracal & Eagle systems.

Power BI Desktop - Microsoft Softcrylic Course –Softcrylics/ILink Systems, Inc./Pragmatic Works – 2022/2023 Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Microsoft Publisher Lotus Notes Adobe Acrobat Photoshop PeopleSoft SAP Zoom Google Hangouts SharePoint

Microsoft Power BI Desktop courses 2023-completed

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