Project Management Manager

NATASHA COOK

Aurora, CO 757-***-**** ***********@*****.*** www.linkedin.com/in/natasha-cook

PROJECT MANAGER

Business Solutions Project Leadership & Support Solutions Execution MBA-educated project management professional with extensive experience providing the leadership and support necessary to drive the simultaneous achievement of key project-related goals and objectives. Unique in combining project management best practices with wide-ranging business intelligence to support project deliverables within strict time and budget requirements. Proven strength in building and maintaining long-term, professional relationships with strategic business partners and project stakeholders based on open lines of communication regarding project status, milestones, and risks. Recognized for delivering impact results while leading in fast-paced, dynamic business environments. AREAS OF EXPERTISE

● Coordination & Logistics

● Risk Management

● Project Documentation

● Problem Resolution

● Project Management Best Practices

● Strategic Business Relationships

● Business Process Improvement

● Stakeholder Communication

● Strategy & Execution

● Budget Management

● Vendor Management

● Change Management

EDUCATION

Master of Business Administration (MBA) - Southern New Hampshire University, Concentration: Project Management

Bachelor of Science, Psychology/Sociology – Radford University, Radford, VA PROFESSIONAL EXPERIENCE

PROJECT COORDINATOR 2024-2025

Mai Mechanical Aurora, CO

● Successfully coordinated over 30 diverse projects in multi-family and commercial construction, demonstrating expertise in managing complex tasks.

● Fostered transparent communication with clients regarding service invoices, while proactively engaging with general contractors to address change orders and back charges effectively.

● Implemented strategic onsite inspections that led to a remarkable 20% reduction in project timeline overruns, ensuring timely project delivery.

● Expertly developed change orders from Approved Work Authorizations (AWAs) and Requests for Information

(RFIs), streamlining the process for all stakeholders.

● Compiled comprehensive spreadsheets of service invoices for completed work and efficiently managed payment processing over the phone, enhancing client satisfaction. Delivered precise and reliable documentation for change order logs, maintaining clarity and accountability throughout the project lifecycle.

● Coordinated the acquisition of essential licenses and permits for each county and city, ensuring compliance and smooth project progression.

● Created detailed hard and digital copies of project materials for easy access onsite, fostering better organization and efficiency.

● Diligently followed up with vendors to guarantee the timely arrival of materials at each project site, minimizing delays and ensuring smooth operations.

● Spearheaded the implementation of Procore software, significantly enhancing team coordination and cutting project communication times by 30%.

PROJECT COORDINATOR 2023

Powerhouse, Denver, CO

● Maintained an organized records system, including documents such as contacts, invoices, and change orders.

● Engaged with vendors and suppliers to obtain equipment and materials needed for projects.

● Coordinated resources across multiple departments to ensure the successful implementation of projects.

● Developed and maintained project plans, schedules, and budgets to ensure successful completion of projects.

● Facilitated meetings with project teams to discuss progress, brainstorm solutions for challenges, and develop action items while reporting project progress and updates to key stakeholders.

● Provided technical guidance throughout the entire project life cycle, ensuring they remained on track, and recommended department workflow and process improvements to the project manager and leadership. Natasha Cook Resume, Page 2

Professional Experience Continued

● Performed quality assurance reviews on deliverables before release, analyzed data to identify and address project risks, and identified opportunities to optimize project performance, collaborating with cross-functional teams to ensure successful project results.

● Practiced methods such as waterfall, Agile, lean, and Six Sigma methods for successful projects.

● Analyzed ADA requirements in pre and post construction projects. This involved proper documentation such as recording videos and taking photographs. Along with monitoring reviews by measuring the facilities and reviewing policies and procedures of proper ADA requirements.

● Performed follow up site visits to make sure proper ADA requirements were completed. REGIONAL DISPATCHER, (GS-7)2019 - 2022

U.S. Navy, Norfolk Virginia

● Responded to requests for police, fire, and emergency medical services via multi-line telephones, including 911 lines and computer-aided dispatch (CAD), and dispatched public safety units.

● Operated telecommunications equipment to dispatch public safety units and monitor radios and telephone calls.

● Demonstrated multitasking abilities while utilizing telephone and radio systems to complete data entry and extracting data from computer systems.

● Dispatched police, fire, and emergency medical service units by relaying information to street units, verifying information, and monitoring radio transmission.

● Responsible for approximately 20+ police and fire units at a time.

● Provided assistance by searching for warrants, locating phone numbers and addresses, contacting outside agencies regarding power failures and gas leakages, and accessing DMV records, gun licenses, and other relevant information.

● Promoted the development of subordinates by completing relevant training opportunities according to goals, interests, and program objectives.

● Utilized qualitative and quantitative techniques to plan, manage, and advise on operational requirements and worked with program managers to evaluate policies/procedures and provide recommendations for improvement.

● Continually evaluated team productivity and work quality while ensuring adherence to established policies and procedures and provided counseling and additional training to improve staff performances.

● Served as the primary liaison between the US Navy and external entities, utilizing internal databases and business intelligence systems to communicate electronically, maintain data, and conduct research.

● Reviewed current processes and procedures to identify gaps in service delivery and performance and created and implemented effective solutions utilizing feedback from customers and team members.

● Notable achievements while in the position included: ο Awarded the Navy Civilian Service Commendation Medal for superior performance while assisting Naval Security Forces to locate a suicidal military member in a foreign country. BEHAVIOR THERAPIST 2018 - 2019

Youth Family Services of Virginia, Virginia Beach, VA

● Conducted case management for adolescents diagnosed with Autism using extensive knowledge of Behavior Analysis and Cognitive Behavioral therapeutic techniques.

● Provided highly effective behavior treatments utilizing Maslow’s Hierarchy of needs structure.

● Correctly assessed patient condition by promoting positive behavior while minimizing negative habits and analyzed and evaluated information from data collected while monitoring patient's progress during home sessions

● Compiled, reconciled, and correlated data from a variety of sources with different formats.

● Organized and scheduled supervised meetings with the client's families to demonstrate the weekly goals outlined in the behavior plan.

● Created, planned, and purchased materials for organized sessions.

● Conducted behavior research through in-depth one-on-one analysis after being presented within the applied research setting, which led to concept testing.

PATIENT COORDINATOR, PHONE OPERATOR 2017 - 2018

First Colonial Family Practice, Virginia Beach, VA

● Served as the primary liaison from patient to physician, delivering exceptional service while responding to patients' needs through phone and email.

● Accurately entered insurance information, completed referrals to specialists on patients’ behalf, and reported any medical concerns to the physicians as expressed by the patient's needs.

● Scheduled patients’ appointments and sent out reminders.

● Utilized excellent customer service skills while working to understand patients’ confidentiality and ethics. PATIENT REGISTRATION 2014-2017

Lewisgale Montgomery Hospital, Blacksburg VA

● Documented patient symptoms and relevant information.

● Processed patient insurance claims and collected co-payments. Natasha Cook Resume, Page 3

Professional Experience Continued

● Responded to incoming telephone inquiries.

● Updated patient records in the system.

DESIGNATIONS & CERTIFICATIONS

Secret Security Clearance May 2027

TECHNICAL PROFICIENCY

Microsoft Office Suite, Tableau, Java, SQL, Microsoft Project, Smartsheet, Airtable, Jira, Basecamp, and Teamwork. Notary Public of Colorado expires May 28th, 2028.

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