Customer Service Representative

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PROFESSIONAL SUMMARY

Personable and detail-oriented customer service professional with a

strong background in customer relations, communication, and problem-solving. Experienced in delivering exceptional service, resolving customer concerns efficiently, and fostering loyalty. Adept at managing multiple priorities in fast-paced environments to enhance customer satisfaction and achieve organizational goals. PROFESSIONAL EXPERIENCE

Experience Related to Position

Customer Service Representative- Soft Sales

Concentrix, Montego Bay, September 2022 to April 2023

• Served as a brand ambassador for the Nespresso account, consistently delivering exceptional customer service.

• Registered new customers and resolved machine issues through effective troubleshooting, ensuring an outstanding and personalized customer experience.

• Exceeded sales targets by upselling products and promoting customer loyalty programs

Line Cook

Bull on the Beach, United States of America

May 2023 –Sept. 2023 & May 2024- Oct. 2024

• Assisted customers with orders and payment processing using POS systems.

• Delivered high-quality meals in a fast-paced environment, enhancing the overall customer dining experience.

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Breakfast Attendant

The Mackinac House, United States of America, July 2019- September 2019

• Greeted guests and provided prompt seating, ensuring an exceptional guest experience.

• Replenished breakfast inventory and maintained a clean dining area, contributing to high guest satisfaction scores. Clerk

Law Offices of Jeremy Palmer, St. Elizabeth, August 2017

• Interacted with customers by phone to provide information.

• Organized files and maintained accurate records for potential discrepancies.

CONTACT

**********@*****.***

876-***-****

1119 Caribbean Terrace,

Cornwall Courts

Montego Bay

CORE

COMPETENCIES

• Customer service

• Active listening

• Interpersonal skills

• Good Organizational Skills

• Organization And Time

Management

• Team Building

• Multitasking

EDUCATION

University of Technology

Bachelor’s Degree Hospitality and

Tourism Management (October

2021)

Bishop Gibson High School

Attained seven (7) CSEC passes

D O N N I E L L E P A L M E R

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Clerk

Department of Taxation, Manchester, June 2014- July 2014

• Provided administrative support, including client communication and filing tax documents.

Stock Taker

Windalco, Manchester, June 2016- July 2016

• Evaluated supplies inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

• Utilized Microsoft Excel to record information, shortages and discrepancies to keep records current and accurate.

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