Office & Staffing Professional

MAURICE WILLIAMS

Philadelphia PA, *****

480-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Experienced customer service and administrative professional with over 10 years in fast-paced environments. Adept at resolving customer issues, supporting technical needs, and fostering strong client relationships. Skilled in Microsoft and Apple tools, with proven ability to streamline workflows and deliver exceptional service.

PROFESSIONAL EXPERIENCE

Customer Service Representative Philadelphia Parking Authority – Philadelphia, PA June 2023 – December 2024

● Provided guidance on parking violations, regulations, and payment options.

● Resolved customer complaints efficiently and professionally.

● Remained current on parking policies to provide accurate support. Legal Administrative Assistant Confidential Defense Litigation Law Firm – Philadelphia, PA May 2022 – May 2023

● Organized legal documentation for attorney review.

● Managed sensitive correspondence, ensuring privacy compliance.

● Oversaw special deliveries and ensured timely legal processing. Customer Service Representative DoorDash – Phoenix, AZ October 2021 – April 2022

● Resolved customer and driver issues using troubleshooting scripts.

● De-escalated customer concerns while maintaining service standards. Communication Representative Banner Health – Phoenix, AZ March 2021 – October 2021

● Managed emergency notifications and patient inquiries.

● Ensured communication between healthcare staff and external agencies. Customer Service Representative Maximus Bartech – Mesa, AZ January 2021 – March 2021

● Scheduled COVID-19 testing appointments.

● Coordinated logistics for efficient service delivery. Customer Service Representative / Office Manager Handicare USA – King of Prussia, PA

October 2018 – December 2020

● Provided technical assistance and detailed product support.

● Oversaw order tracking and internal communications. Call Center Specialist Temple University Health System – Philadelphia, PA December 2017 – October 2018

● Relayed urgent messages and managed on-call communications.

● Provided assistance to patients and providers.

Customer Service Representative / Call Center AmeriHealth Caritas Family of Companies – Philadelphia, PA June 2013 – November 2017

● Handled customer inquiries and documented insurance claims.

● Resolved complaints, enhancing customer satisfaction. EDUCATION & CERTIFICATIONS

Lincoln Technical Institute – Philadelphia, PA Information Technology & Software Applications August 2001 – April 2002

Simon Gratz High School – Philadelphia, PA Computer Science August 1998 – June 2001

Certifications: Microsoft Certified Application Specialist (MCAS), Apple Certified Application Professional (ACAP)

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