It Support Security Analyst

Olumide Lawal

*****, ****** ******, *** ****

Email: *******.**.*****@*****.***

Cell: 1-347-***-****

PROFILE SUMMARY

Results-driven IT Support & Security Analyst with extensive experience in software installation, troubleshooting, vendor management, and security operations. Adept at identifying and resolving technical issues, supporting policy administration, and ensuring compliance with organizational standards. I am skilled in software and infrastructure support, application troubleshooting, vendor risk management, and documentation. Proficient in Microsoft Office Suite (Word, PowerPoint, Excel), Google Slides (advanced presentations), Google Sheets (data analysis, Pivot Tables, VLOOKUP), and ITSM ticketing tools. Strong background in supporting remote users, managing documentation, and collaborating with cross-functional teams.

PROFESSIONAL EXPERIENCE

Kredit Bank Cera & Verzekering New York

IT Support & Security Analyst (Contract) 06/2023 – 02/2025

Install, troubleshoot, and maintain software applications and IT infrastructure to ensure seamless operations.

Provide technical support for in-house and third-party applications, escalating complex issues as necessary.

Assist users with home connection setups and virtual machine troubleshooting for remote work environments.

Support application security and vulnerability management, ensuring compliance with company policies.

Monitor and document helpdesk tickets, managing incident resolution and escalation processes.

Create and maintain support documentation, standard operating procedures, and IT process workflows.

Assist in policy administration, maintaining company repositories and tracking documentation in GRC systems.

Provide project management support, including maintaining trackers, documenting meeting discussions, and updating security workflows.

Utilized ServiceNow to track, prioritize, and resolve IT service requests, incidents, and problem management tasks.

Deploying and reimaging workstations from Windows 10 to Windows 11

Deploying Microsoft Office 365 64-bit

Installing and configuring software on workstations

Coordinating, scheduling, and communicating with end users on timeframe for deployment

Communicating deployment status on a weekly basis to project team

Troubleshooting and resolving any issues related to migration and upgrade efforts

United Bank for Africa New York

IT & Compliance Analyst 09/2021 – 06/2023

Provided technical support for users, troubleshooting software issues and resolving IT-related incidents.

Assisted in managing vendor risk and compliance processes, ensuring service levels and contractual obligations were met.

Monitored non-compliant activities and supported quarterly risk reporting and vendor performance reviews.

Conducted security and access control audits, ensuring appropriate access levels for users and applications.

Assisted in preparing compliance reports, tracking vendor deliverables, and maintaining documentation accuracy.

Provided training and awareness support for IT security policies, ensuring users adhered to best practices.

CORE COMPETENCIES

Software Installation & Troubleshooting

Application & Infrastructure Support

IT Helpdesk & Technical Support

Vendor Risk & Contract Management

Incident Response & Documentation

Security Operations & Compliance

Access Control & User Support

Microsoft Office Suite (Word, PowerPoint, Excel)

Google Slides (Advanced Presentations)

Google Sheets (Data Analysis, Pivot Tables, VLOOKUP)

ITSM Ticketing & Issue Resolution

Project Management & Workflow Optimization

Policy Administration & Risk Reporting

EDUCATION

St. Joseph’s University (Brooklyn Campus)

Bachelor’s in Science in General Studies

CERTIFICATIONS & TRAINING

CompTIA Security+

Google IT Support Professional Certificate

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