Foster Care Case Manager

MARY VLAHOS

Kernersville, NC ***** 336-***-**** ********@*****.***

EXPERIENCE

Licensing Supervisor

Seven Homes Foster Care and Adoption Agency : Jamestown, NC January 2023-Current

Scheduled and conducted background checks, interviews, and screening for 5–10 potential foster families monthly, ensuring a streamlined and compliant onboarding process.

Supervised and ensured file compliance for a minimum of 28 foster families, resulting in 98% compliance with state licensing regulations.

Conducted and analyzed performance reports for 28+ employees and foster families, identifying 15% improvement areas and implementing strategies for continuous growth.

Foster Care Case Manager

Seven Homes Foster Care and Adoption Agency : Jamestown, NC September 2021-January 2023

Coordinated and monitored services for children in foster care, ensuring their well-being and safety.

Developed and implemented treatment plans to address the psychological, emotional, and behavioral needs of foster children.

Ensured compliance with state and federal regulations regarding foster care services.

Maintained accurate and up-to-date case files for all foster children in compliance with state and federal regulations.

Onboarding and Training Specialist

Zoe’s Family Restaurant : Winston Salem, NC October 2020-Current

Collaborated with management to implement streamlined communication methods for company policies and regulations, reducing training time for new employees by 20%.

Assessed training needs of new hires in collaboration with the owner and manager, optimizing onboarding processes and reducing employee onboarding time by 15%.

Facilitated the development of workplace strategies, focusing on employee productivity and customer retention.

Resident Director

Pfeiffer University : Misenheimer, NC April 2019-May 2021

Ensure successful daily operations management of apartment and residential housing communities while ensuring positive and quick communication in response to concerns from residents and increasing satisfaction.

Manage unit turns, tenants move in and tenants move out procedures- ensuring the apartments and rooms were left in satisfactory condition, if not; responsible for writing up and creating a record noting any fines incurred.

Trained, engaged, motivated, and supervised staff to ensure operational goals and provide above satisfactory services to residents.

Be available and participate in a rotating on-call schedule to provide assistance to staff when encountering policy questions, misconduct concerns, escalation instances with residents.

EDUCATION

Master of Science - Industrial Organizational Psychology

Johnson and Wales University October 2021-May 2023

Conducted research on workplace behavior, employee motivation, and organizational effectiveness using advanced research methodologies.

Explored the impact of leadership styles and organizational culture on employee engagement and productivity, providing strategies to foster a positive and high-performing work environment.

Developed conflict resolution and negotiation skills, applying evidence-based techniques to mediate interpersonal conflicts and enhance team cohesion and communication.

Developed consulting skills by applying organizational development strategies to improve organizational structure, employee performance, and overall effectiveness.

Applied motivational theories and employee engagement strategies to assess and improve job satisfaction and retention in organizational settings.

Bachelor of Art - Psychology

Pfeiffer University August 2018-May 2021

Bachelor of Science – Criminal Justice

Pfeiffer University August 2018-May 2021

SKILLS

Team coordination and delegation

Conflict resolution and problem-solving

Strong verbal and written communication

Prioritization and task management

Risk assessment and decision-making

Active listening and emotional intelligence

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