Customer Service Phlebotomist Ii
Resume:
Nayamka Jackson
Charlotte, NC *****
**********@****.***
Professional Summary
Customer service skills /Competent Phlebotomy Technician with 10 years' experience working in high- volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Experience with
Epic.
Authorized to work in the US for any employer
Work Experience
Certified Phlebotomist II
Labcorp-Charlotte, NC
July 2023 to Present
• Performed venipuncture and capillary puncture on patients of all ages, ensuring proper collection and labeling of specimens
• Maintained a high level of accuracy in specimen identification and documentation, minimizing errors and ensuring patient safety
• Followed strict infection control protocols to prevent the spread of diseases and maintain a clean working environment
• Collaborated with healthcare professionals to collect blood samples for diagnostic testing, transfusions, or research purposes
• Demonstrated excellent customer service skills by providing compassionate care to anxious or difficult patients during the phlebotomy process
• Efficiently managed multiple tasks while prioritizing urgent requests for stat orders or emergency situations
• Utilized knowledge of anatomy and physiology to select appropriate veins for blood collection based on patient condition and age group
• Operated various phlebotomy equipment including vacutainer tubes, needles, lancets, syringes, tourniquets, and blood culture bottles
• Ensured compliance with HIPAA regulations regarding patient confidentiality by maintaining strict privacy standards during sample collection and handling
• Participated in ongoing training programs to stay updated on new techniques, best practices, safety guidelines, and industry trends in phlebotomy procedures
• Assisted in the maintenance of laboratory supplies inventory by monitoring stock levels and placing timely orders as needed
• Performed routine maintenance checks on phlebotomy equipment to ensure accurate results and minimize downtime due to malfunctioning instruments
• Collaborated with laboratory staff to troubleshoot any issues related to specimen quality or integrity that may affect test results accuracy
• Provided clear instructions to patients regarding pre-test requirements such as fasting or medication restrictions prior to blood draw
• Implemented strategies for improving efficiency in the phlebotomy workflow resulting in reduced wait times for patients
• Accurately documented all relevant information including patient demographics, medical history, and test orders in electronic health records
• Maintained a clean and organized phlebotomy station, ensuring the availability of necessary supplies for smooth operations
• Assisted in training new phlebotomists on proper techniques, safety protocols, and customer service skills
• Collaborated with laboratory personnel to ensure timely transportation of specimens to the testing area while maintaining sample integrity
• Demonstrated proficiency in performing blood cultures, glucose tolerance tests, therapeutic drug monitoring, and other specialized procedures as required
• Responded promptly to emergency situations such as adverse reactions or fainting episodes during blood collection procedures
• Implemented quality control measures to verify accuracy and precision of test results by following established protocols and standards
• Educated patients about the purpose of specific laboratory tests and provided instructions for post- test care when necessary
• Maintained strict adherence to OSHA guidelines for handling biohazardous materials including proper disposal of sharps containers and contaminated waste
• Collaborated with healthcare team members to ensure seamless coordination between phlebotomy services and other departments within the facility
• Participated in continuous quality improvement initiatives by actively contributing ideas for process enhancements or workflow optimization
• Developed strong communication skills through effective interaction with patients from diverse backgrounds including pediatric, geriatric, or mentally challenged individuals
• Performed point-of-care testing (POCT) using handheld devices for immediate analysis of certain analytes such as glucose levels or INR values
• Demonstrated knowledge of different anticoagulants used in specimen collection tubes based on specific laboratory requirements
• Ensured compliance with CLIA regulations by accurately documenting all quality control activities related to equipment maintenance and calibration checks
• Safely disposed hazardous materials according to established protocols while minimizing environmental impact through proper waste segregation practices
• Closely monitored patient vital signs before, during, and after blood collection to identify any adverse reactions or complications
• Collaborated with nursing staff to ensure proper patient identification and verification processes prior to phlebotomy procedures
• Maintained a high level of professionalism and confidentiality when dealing with sensitive information or challenging situations
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation, result retrieval, and data entry
• Assisted in the development and implementation of standard operating procedures (SOPs) for phlebotomy services within the organization
• Participated in quality assurance programs by actively engaging in proficiency testing activities to validate technical competency
• Provided support during blood drives or mobile phlebotomy events by efficiently collecting samples from multiple donors while ensuring donor safety
• Collaborated with laboratory technologists to troubleshoot pre-analytical issues related to specimen integrity, labeling errors, or sample contamination Lice Technician
LiceDoctors Lice Removal Service-Charlotte, NC
May 2022 to Present
duties involveperforming checks for head lice and using proven methods to remove them Phlebotomist- Contractor
Quantgene, Inc.
March 2021 to Present
Complete medical screenings on people applying for life insurance. These screenings usually involve taking a medical history, measuring weight and height, reading the blood pressure, and collecting blood and urine specimens
Paramedical Examiner- Contractor
IMS
January 2020 to Present
Complete medical screenings on people applying for life insurance. These screenings usually involve taking a medical history, measuring weight and height, reading the blood pressure, and collecting blood samples and urine samples.
Paramedical Examiner -contractor
TravaLab
January 2020 to Present
Complete medical screenings on people applying for life insurance. These screenings usually involve taking a medical history, measuring weight and height, reading the blood pressure, and collecting blood and urine samples.
Phlebotomist- Contractor
Biodesix, Inc
January 2020 to Present
Complete medical screenings on people applying for life insurance. These screenings usually involve taking a medical history, measuring weight and height, reading the blood pressure, and collecting blood and urine samples.
Paramedical Examiner-contractor
Medipro
October 2019 to Present
Complete medical screenings on people applying for life insurance. These screenings usually involve taking a medical history, measuring weight and height, reading the blood pressure, and collecting blood and urine samples.
Paramedical Examiner-contractor
APPS Paramedical
July 2019 to Present
Complete medical screenings on people applying for life insurance. These screenings usually involve taking a medical history, measuring weight and height, reading the blood pressure, and collecting blood, urine samples and salvia samples etc.
Phlebotomist
Yale New Haven Health-New Haven, CT
June 2021 to January 2023
Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Followed physician orders when administering therapeutic phlebotomy. Organized daily work based on collection priority. Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Accurately labeled vacutainer tubes with patient name, date and time of collection. Assessed need for, ordered, obtained and interpreted appropriate lab tests. Performed monthly inventory and maintained office and medical supply counts. Trained new staff on quality control procedures.
Medical Technician
Mobile Retina Technician HealPros
October 2021 to February 2022
Provides primary ophthalmic care to patients and act as clinical assistant to physician. Performs complete ophthalmic history and preliminary exams, sub-specialty tests (refraction, VF test, A-Scan Biometry (IOL master), Pachymetry, PAM evaluation, color testing, and contact lens evaluation). Schedule Coordinator
Quest Diagnostics Inc-Wallingford, CT
February 2013 to July 2021
A Customer Service Specialist that helped Maintained complete department and employee records. Trained new staff on how to perform procedures, adhere to compliance requirements and maximize productivity.
Liaised between patients and physicians to ensure patient comprehension of treatment plans. Scheduled patient admissions and discharges.
Documented patient information obtained from interviews. Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Phlebotomist
Quest Diagnostics Inc-Branford, CT
February 2014 to July 2020
Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Followed physician orders when administering therapeutic phlebotomy. Organized daily work based on collection priority. Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Accurately labeled vacutainer tubes with patient name, date and time of collection. Assessed need for, ordered, obtained and interpreted appropriate lab tests. Performed monthly inventory and maintained office and medical supply counts. Trained new staff on quality control procedures.
Medical technician
Mobile Phlebotomist
US LABORTORY - Middletown, CT
October 2012 to December 2013
Followed physician orders when administering therapeutic phlebotomy. Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Stocked phlebotomy cart or carrier with appropriate supplies. Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Provided on-call care at all times of day and night. Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments. Behavioral Health Technician
Marrakech Inc-New Haven, CT
January 2000 to July 2008
• Model best practices in carrying out Paraprofessional responsibilities.
• Reads every day and follows each individual’s Positive Program Plan (PPP) schedule.
• Maintains specified level of supervision of young adults in the community and at home.
• Documents case notes in ETO, communication logs, programs, incident reports, abuse and neglect reports, safety reports, fire drills, time sheets, mileage forms and other required documentation timely and accurately.
• Implement monitoring protocols.
• Implement Physical/Psychological Management Training, CPR, and First Aid as required Education
High school or equivalent in General Studies
Hamden High School - Hamden, CT
September 1994 to June 1998
National phlebotomy association
Skills
• Documentation review (10+ years)
• OFFICE ADMINISTRATION (4 years)
• COLLECTION
• VENIPUNCTURE (7 years)
• Clerical Experience (10+ years)
• Medical records
• CHARTING (7 years)
• Microsoft Excel (10+ years)
• Medical Office Experience
• Vital signs
• Typing
• Insurance Verification
• DATA ENTRY (10+ years)
• Facilities Management
• Customer service (10+ years)
• QUALITY ASSURANCE
• Employee Orientation
• Phlebotomy
• Microsoft Office (10+ years)
• Clerical experience
• Laboratory experience
• Medical terminology
• CLINICAL DOCUMENTATION (7 years)
• Specimen collection / processing
• Experience Administering Injections
• Hospital experience
• Vital Signs
• Documentation review
• QUALITY CONTROL
• MEDICAL RECORDS (7 years)
• DOCUMENTATION (7 years)
• Laboratory Experience
• Medical Coding
• Laboratory Procedures
• Anatomy Knowledge
• Epic
• ICD-10
• INFECTION CONTROL
• PROCESS IMPROVEMENT
• Patient Care
• Phone etiquette
• Nursing
• Supervising Experience
• DETAIL-ORIENTED (7 years)
• Medical Terminology
• Medical Scheduling
Certifications and Licenses
CPR Certification
Certified Phlebotomy Technician
Driver's License
First Aid Certification
CCMA Certification
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