Customer Service Success
Resume:
Profile
****.*******@*****.***
Bachelor of Business
Kean University
AI & ML
Digital Marketing
SalesForce.com
Training
Cloud Computing
Sharepoint
Microsoft Stack
ITIL Certified
Enterprise Sales
Business Intel
Education
Expertise
English
French
Chinese
Spanish
Language
LISA customer S. success LAM
2024
–
2025
State Farm Insurance
Customer Service Rep-Idaho USA
Licensed P&C ; Life,;Health, and Annuities
Process billing, assist with claims and questions for Agent business
increased new business bookings by 79% in 45 days
2021
-
2023
WeLoveHereos.Org
Operations Director-D 79, France
Manage team of 7 over 3 countries with the wider
development team
Create Social Media design, content, and Partner
Marketing
2021 Enterprise Video Qumu
Customer Success Manager-USA
Maintained and grew $4.5 M in ARR/GRR for existing accounts, 101% Q2 quota attainment, on target for
120% Q3
Expanded service contract past existing departments leveraging internal C level executives, development 2019
-
2020
Rapid Ratings Financials
Customer Success Manager-NYC
Maintained and grow $1.8-2.2 M in ACV for new logo and renewal accounts, harvested key executive
contacts and leveraged client relationships for cross sell opportunities
Created new enterprise strategies for Client
Engagement
10+ years supporting technology partnerships by bridging internal/external ecosystems. Successful enterprise career: Customer Success, Account Management, Project/Product Management, SDLC. Build C-Level to user relationships with consultative and value-based selling as trusted advisor Work Experience
2018
-
2019
Informa Bus Intelligence
Customer Success Manager-NYC
Expanded SaaS subscriptions and adoption of net-
new users by 70% for largest accounts within three months
Develop Road Show model for repeatable customer
engagements
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