Digital Marketing Project Manager

HARPREET KAUR SANDHEL

Digital Content Management Sr Analyst

CONTACT

Address: Malad, India 400097 Phone: 981-***-****

Email: *******************@*****.***

SUMMARY

Dynamic Digital Project Manager and Marketing Specialist with over 11 years of experience in leading cross-functional teams, developing digital strategies, and executing successful marketing campaigns. Expert in streamlining project workflows, ensuring on-time delivery, and using data-driven insights to optimize marketing efforts. Adapt at building strong client relationships and leveraging the latest digital tools to achieve growth objectives.

EXPERIENCE

(Total 18 years)

Digital Content Management Sr Analyst, Current (2025) Accenture 11 years (2013 –till date) Vikhroli, Mumbai, India

(Worked in many accounts like P & G, Microsoft, Accenture Learning, WebXT)

• Utilized digital service ticket system to process and fulfill digital marketing requests for Pharmaceutical Clients.

• Overlooked and managed Digital marketing requests from various marketing collaterals like email marketing, e-Detail, video marketing optimizations, HTML marketing, banner marketing and ad banners for UK & Ireland market respectively. SKILLS:

• Stakeholder Management

• Campaign Management

• Team Management

• Digital Marketing Solutions

• Multichannel Marketing

solutions

• AEM (Adobe Experience

Manager)

• Marketo

• Veeva Operations

• Project Management

LANGUAGES

Punjabi: First Language

Hindi

English

• Manage end-to-end digital projects, ensuring successful delivery from ideation to post-launch optimization.

• Developed scope of work document and leveraged agile management to track timelines and deliverables.

• Collaborate with cross-functional teams (designers, developers, and marketing) to deliver projects on time, within scope, and on budget.

• Utilized analytics tools to track, measure, and report on campaign performance.

• Coordinated and maintained project plans and tools to manage budget, timelines and escalate and manage risk.

Software Used

Veeva Software Services: Salesforce: Campaign creative management, Adobe Workfront tool: Ticketing Tool, AEM (Adobe Experience Manager), Marketo, Certain tool, Jira ticketing tool, Synops, On 24 tool.

Dream Tool, Relationship Builder tool, CRM Salesforce Zenta 7 years (2005-2012) Senior Customer Executive (voice process)

•A dedicated, Senior Customer Executive more than 7 years of experience in collections and Stakeholder Management.

•An effective problem solver with the ability to anticipate issues believing one should always act not react.

•Best negotiation skills and offer settlement offers for 3rd part debt collector for Amex cards, Bank of America, Capital one.

•Handling Stakeholders and getting appreciations by responding spontaneously and giving correct resolutions.

•Contact customers to collect overdue payments via phone (voice process)

•Provide customer service, explaining account details and payment options. Skills Required: Excellent communication, negotiation skills, attention to detail, and knowledge of collection regulations.

Primary Responsibilities:

• Manage a portfolio of delinquent accounts.

• Analyze customer financial situations to offer personalized payment plans.

• Collaborate with external collection agencies or legal teams.

• Monitor and report on collection performance metrics.

• Train new employees on collection procedures and techniques. EDUCATION

Bachelor of Mass Media in Advertising pursued from Khalsa College (Mumbai) in 2004. AWARDS AND HONORS

• Q2 & Q3 December, June 2021- Star of Business Award (Thrice have received in Accenture Encore Awards) - Accenture

• Q3 June2019 Best Account specialist award-Star of Business Award Accenture

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