Customer Service Representative
Resume:
Corey Mitchell
Chicago, IL *****
***********@*****.***
Websites, Portfolios, Profiles
https://bold.pro/my/corey-mitchell-250*********/197r
Education and Training
May 2015
City Colleges of Chicago Chicago, IL
Associate of Science Computer Science
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Skills
Patient registration
Electronic health records
Insurance verification
Payment processing
Appointment scheduling
Customer service
Conflict resolution
Patient admitting
Front desk supervision
Friendly and outgoing
Experience
July 2024 - Current
UChicago Medicine - Chicago, USA
Patient Service Representative
Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records
Contributed to team meetings, sharing insights and strategies for improving patient access services
Scanned completed forms, identification and insurance cards, maintaining patient documents folder
Participated in training sessions to stay updated on healthcare policies and registration software
Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
Provided customer service by answering patient questions and addressing concerns
Utilized hospital systems to update patient records, ensuring accuracy and completeness
Provided support with various tasks such as scheduling tests, ordering supplies
Assisted with scheduling follow-up appointments according to provider availability
September 2023 - July 2024
Endeavor Health - Chicago, USA
Patient Access Representative
Contributed to team meetings, sharing insights and strategies for improving patient access services
Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors
Guided patients through the completion of consent and other required medical forms
Answered phones promptly in a professional manner
Collaborated with clinical and administrative staff to meet patient needs
Received patient inquiries or complaints and directed to appropriate medical staff members
Participated in training sessions to stay updated on healthcare policies and registration software
Provided assistance to internal departments when needed
Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner
Maintained confidentiality of patient information in compliance with HIPAA regulations
January 2016 - September 2023
Leader Automotive Group - Chicao, USA
Service Appointment Coordinator
Maintained positive working relationship with fellow staff and management
Coordinate with customers to ensure that their appointment needs are met in a timely manner
Stay abreast of new products and services offered by the company in order to provide customers with accurate information when making an appointment
Train new employees on the proper use of scheduling software programs used throughout the organization
Greeted guests and vendors to assist in navigating space
Scheduled and confirmed appointments
Contact this candidate