Customer Service Representative
Resume:
BRIANNA ROBERTS
PROFESSIONAL SUMMARY
To seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. In addition, to make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience and provides me with the opportunity to meet and exceed assigned goals.
EXPERIENCE
Marella Cruise Line 2023- Present Snack Steward
• Maintain assigned a station in the buffet restaurant.
• Replenish food and beverage in the buffet line
promptly.
• Welcome guests sitting in the assigned section, taking care of their requests and promptly emptying and
cleaning dirty tables, ready to invite the next guests.
• Report for duty at assigned times.
• Maintain cleanliness of assigned work area, following Shipsan and the United States Public Health rules and regulations.
• Assist with the transportation of necessary stock from the main store to the buffet area.
• Attend all necessary meetings and training to develop necessary skills and prepare for possible future
promotion.
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Ocho Rios Primary School 2019 – 2023 Assistant
Teacher
Provide support to the teacher to ensure a safe and stimulating educational environment.
Assist the teacher in planning and preparation for daily activities; aid instructional efforts of the teacher.
Assist the teacher in preparing lesson outlines, plans and curricula in assigned areas.
Collaborate with lead teachers to recognize issues students are facing and recommend solutions.
Working with the teacher to create an engaging learning environment that encourages student interest and engagement.
Helping children understand the rules and routines of the classroom and school through modeling appropriate behavior.
Observing students to identify any behavioral issues that may require intervention by the principal or counselor.
Contact
Phone
**************@*****.***
Address
Fern Grove
Ocho Rios P.O.
St. Ann
Jamaica
Hard and Soft Skills
Great Interpersonal Skills
Takes Initiative
Organizational
Time Management
Customer Service
Collaborative & Problem-Solving
Data Entry
Teaching
Language
English
References
Raviv Baxter
Teacher
Alecia Stewart
Employer
Fiverr 2019 – 2023 Transcriber
Freelance
• Reviewing transcripts for accuracy, punctuation, spelling, grammar, formatting, and other errors.
• Following specific standards for formatting transcripts using word processing software.
• Reviewing transcripts for confidentiality purposes, such as removing identifying details about individuals or organizations mentioned in the recording that may not be public knowledge.
• Noting any technical difficulties with the recording such as overlapping voices or long pauses in conversation where speakers cannot be heard clearly.
• Proofreading transcripts to ensure that they are free of errors before they are sent to clients.
EDUCATION
HEART Trust NTA 2020
Certification in Customer Service
Moneague College 2016 - 2018
Associate Degree in Psychology
Ocho Rios High School 2011 - 2016
6 CSEC Subjects
Religious Education II
Integrated Science III
Social Studies III
Visual Arts III
English Language III
Mathematics III
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